0
NPS
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MakeMyTrip
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About MakeMyTrip's Brand
Provider of an online travel booking platform created to empower the Indian travelers with instant booking and comprehensive choices. The company's travel booking platform offers lowest airfares and exclusive discounts on booking services for train, flight and hotel reservations, as well as holiday packages. The company's platform also offers instant refunds, rebook options and price comparisons enabling customers and travelers to book travel products and services through desktop or mobile site. Among its major competitors, MakeMyTrip is ranked in 3rd place for NPS while Navan is 1st, and Yatra.com is 2nd.
Brand at a Glance
53%
Customer Loyalty
2.9/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
MakeMyTrip Ranking
- #3 / 4 of its competitors
MakeMyTrip NPS
MakeMyTrip's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether MakeMyTrip's customers would recommend using the product based on a scale of -100 to 100.
MakeMyTrip Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
MakeMyTrip NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 0 | Feb 2022 | 0 |
Aug 2022 -66 | Aug 2022 | -66 |
Jun 2023 -25 | Jun 2023 | -25 |
Apr 2024 -20 | Apr 2024 | -20 |
Nov 2025 0 | Nov 2025 | 0 |
How Other Brands Compare
MakeMyTrip is ranked third for NPS among its competitors. Navan and Yatra.com come in first and second, with Ctrip.com International coming in at #4.
MakeMyTrip |  Navan |  Ctrip.com International |  Yatra.com | |
| Global Ranking | #- | #404 | #- | #- |
| NPS | 0 | 54 | - | 40 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $4.00B | $19.40B | $126.73M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MakeMyTrip NPS vs. Competitors
Compared to its competitors, MakeMyTrip's NPS is rated right above InterGlobe Aviation, and is preceded by Yatra.com.
| COMPANY | NPS Score | |
|---|---|---|
| Navan | 54 |
| Yatra.com | 40 |
| MakeMyTrip | 0 |
 | InterGlobe Aviation | N/A |
 | RTC | -100 |
MakeMyTrip Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of MakeMyTrip users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MakeMyTrip Customer Loyalty vs. Competitors
Compared to its competitors, MakeMyTrip's Customer Loyalty score is rated right above RTC, and is preceded by Navan.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Yatra.com | 76% |
| Navan | 74% |
| MakeMyTrip | 53% |
| RTC | N/A |
| InterGlobe Aviation | N/A |
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MakeMyTrip Product Quality
2.9/5
MakeMyTrip has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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MakeMyTrip Product Information
MakeMyTrip’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- www.makemytrip.com
- Company Size
- 1,001-5,000 Employees
Industry
Ecommerce and Marketplaces
MakeMyTrip Product Quality vs. Competitors
Compared to its competitors, MakeMyTrip's Product Quality score is rated right above RTC, and is preceded by Yatra.com.
| COMPANY | Product Quality Score | |
|---|---|---|
| Navan | 4/5 |
| Yatra.com | 3.9/5 |
| MakeMyTrip | 2.9/5 |
| RTC | 2.5/5 |
| InterGlobe Aviation | N/A |
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MakeMyTrip Pricing
MakeMyTrip ROI & Value For Money
4.1/5
MakeMyTrip has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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MakeMyTrip Pricing vs. Competitors
Compared to its competitors, MakeMyTrip's ROI score is rated right above Yatra.com, and is preceded by Navan.
| COMPANY | Pricing Score | |
|---|---|---|
| Navan | 4.2/5 |
| MakeMyTrip | 4.1/5 |
| Yatra.com | 3.8/5 |
| RTC | 3.5/5 |
| InterGlobe Aviation | N/A |
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MakeMyTrip Customer Satisfaction (CSAT)
MakeMyTrip Customer Satisfaction (CSAT) Score
67 / 100
MakeMyTrip has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MakeMyTrip Customer Satisfaction vs. Competitors
Compared to its competitors, MakeMyTrip's Customer Satisfaction score is rated right above Navan, and is preceded by RTC.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Yatra.com | 100% |
| RTC | 100% |
| MakeMyTrip | 67% |
| Navan | 57% |
| InterGlobe Aviation | 0% |
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MakeMyTrip Customer Service
4.1/5
MakeMyTrip has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About MakeMyTrip's Customer Service
Address
Tower A, SP Infocity, Gurgaon, 122016
Website
www.makemytrip.com
Phone Number
7
MakeMyTrip Customer Service vs. Competitors
Compared to its competitors, MakeMyTrip's Customer Service score is rated right above Yatra.com.
| COMPANY | Customer Service Score | |
|---|---|---|
| MakeMyTrip | 4.1/5 |
| Yatra.com | 3.9/5 |
| Navan | 3.7/5 |
| RTC | N/A |
| InterGlobe Aviation | N/A |
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MakeMyTrip as an Employer
4.1/5
MakeMyTrip has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
MakeMyTrip scored a 0 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of MakeMyTrip would recommend the brand to a friend. ENPS measures how likely MakeMyTrip employees would recommend working at MakeMyTrip to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 16% | Promoters |
|---|---|
| 67% | Passive |
| 17% | Detractors |
