46
NPS
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Malaysia Airports Holdings Berhad
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About Malaysia Airports Holdings Berhad's Brand
Among its major competitors, Malaysia Airports Holdings Berhad is ranked in 2nd place for NPS while Malaysian Airline is 1st, and AirAsia is 3rd.
Brand at a Glance
66%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Malaysia Airports Holdings Berhad Ranking
- #2 / 3 of its competitors
Malaysia Airports Holdings Berhad NPS
Malaysia Airports Holdings Berhad's Net Promoter Score (NPS) is a 46 with 55% Promoters, 36% Passives, and 9% Detractors. Net Promoter Score tracks whether Malaysia Airports Holdings Berhad's customers would recommend using the product based on a scale of -100 to 100.
Malaysia Airports Holdings Berhad Overall NPS
| 55% | Promoters |
|---|---|
| 36% | Passives |
| 9% | Detractors |
Malaysia Airports Holdings Berhad NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Dec 2020 100 | Dec 2020 | 100 |
Dec 2021 66 | Dec 2021 | 66 |
Apr 2022 80 | Apr 2022 | 80 |
Jul 2022 83 | Jul 2022 | 83 |
Mar 2023 71 | Mar 2023 | 71 |
Sep 2023 62 | Sep 2023 | 62 |
Mar 2024 50 | Mar 2024 | 50 |
Aug 2024 45 | Aug 2024 | 45 |
How Other Brands Compare
Malaysia Airports Holdings Berhad is ranked second for NPS among its competitors. Malaysian Airline and AirAsia come in first and third.
Malaysia Airports Holdings Berhad |  AirAsia |  Malaysian Airline | |
| Global Ranking | #- | #880 | #- |
| NPS | 46 | 22 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Malaysia Airports Holdings Berhad NPS by Gender
Malaysia Airports Holdings Berhad's NPS was rated 50 by Female customers on Comparably.
Female
50
Malaysia Airports Holdings Berhad's NPS was rated 50 by Female customers on Comparably.
50%
Promoters
50%
Passives
0%
Detractors
Male
N/A
Malaysia Airports Holdings Berhad's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Malaysia Airports Holdings Berhad NPS by Age
Malaysia Airports Holdings Berhad's NPS was rated 67 points by customers ages 18-25 on Comparably.
Malaysia Airports Holdings Berhad NPS vs. Competitors
Compared to its competitors, Malaysia Airports Holdings Berhad's NPS is rated right above AirAsia, and is preceded by Malaysian Airline.
| COMPANY | NPS Score | |
|---|---|---|
| Malaysian Airline | 100 |
| Malaysia Airports Holdings Berhad | 46 |
| AirAsia | 22 |
Malaysia Airports Holdings Berhad Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Malaysia Airports Holdings Berhad users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Malaysia Airports Holdings Berhad Customer Loyalty Score by Gender
Malaysia Airports Holdings Berhad's Customer Loyalty score was rated 55 by Female customers on Comparably.
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Female
55%
Yes
Male
N/A
Yes
Malaysia Airports Holdings Berhad Customer Loyalty Score by Age
Malaysia Airports Holdings Berhad's Customer Loyalty score was rated 40% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 40% | 18-25 | 40% |
Malaysia Airports Holdings Berhad Customer Loyalty vs. Competitors
Compared to its competitors, Malaysia Airports Holdings Berhad's Customer Loyalty score is rated right below AirAsia.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Malaysian Airline | 100% |
| AirAsia | 79% |
| Malaysia Airports Holdings Berhad | 66% |
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Malaysia Airports Holdings Berhad Product Quality
3.9/5
Malaysia Airports Holdings Berhad has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Malaysia Airports Holdings Berhad Product Information
Malaysia Airports Holdings Berhad’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- www.malaysiaairports.com.my
- Company Size
- 5,001-10,000 Employees
Quick Insights into Malaysia Airports Holdings Berhad Product Quality
Malaysia Airports Holdings Berhad's Product Quality score was rated highest by customers ages 18-25.
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Ranked Malaysia Airports Holdings Berhad Product Quality the Highest
Malaysia Airports Holdings Berhad Product Quality Score by Gender
Malaysia Airports Holdings Berhad's Product Quality score was rated 3.9 by Female customers on Comparably.
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Female
3.9/5
Male
N/A
Malaysia Airports Holdings Berhad Product Quality Score by Age
Malaysia Airports Holdings Berhad's Product Quality score was rated 4.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Malaysia Airports Holdings Berhad.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Malaysia Airports Holdings Berhad Product Quality vs. Competitors
Compared to its competitors, Malaysia Airports Holdings Berhad's Product Quality score is rated right above AirAsia, and is preceded by Malaysian Airline.
| COMPANY | Product Quality Score | |
|---|---|---|
| Malaysian Airline | 5/5 |
| Malaysia Airports Holdings Berhad | 3.9/5 |
| AirAsia | 3.8/5 |
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Malaysia Airports Holdings Berhad Pricing
Malaysia Airports Holdings Berhad ROI & Value For Money
3.9/5
Malaysia Airports Holdings Berhad has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Malaysia Airports Holdings Berhad ROI
Malaysia Airports Holdings Berhad's ROI score was rated highest by customers ages 18-25.
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Ranked Malaysia Airports Holdings Berhad ROI the Highest
Malaysia Airports Holdings Berhad ROI Score by Gender
Malaysia Airports Holdings Berhad's ROI score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Malaysia Airports Holdings Berhad.
Female
4.1/5
Male
N/A
Malaysia Airports Holdings Berhad ROI Score by Age
Malaysia Airports Holdings Berhad's ROI score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Malaysia Airports Holdings Berhad.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Malaysia Airports Holdings Berhad Pricing vs. Competitors
Compared to its competitors, Malaysia Airports Holdings Berhad's ROI score is rated right above AirAsia, and is preceded by Malaysian Airline.
| COMPANY | Pricing Score | |
|---|---|---|
| Malaysian Airline | 5/5 |
| Malaysia Airports Holdings Berhad | 3.9/5 |
| AirAsia | 3.7/5 |
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VS
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Malaysia Airports Holdings Berhad Customer Satisfaction (CSAT)
Malaysia Airports Holdings Berhad Customer Satisfaction (CSAT) Score
87 / 100
Malaysia Airports Holdings Berhad has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Malaysia Airports Holdings Berhad Customer Satisfaction
Malaysia Airports Holdings Berhad's Customer Satisfaction score was rated highest by Female customers.
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Ranked Malaysia Airports Holdings Berhad Customer Satisfaction the Highest
Malaysia Airports Holdings Berhad Customer Satisfaction Score by Gender
Malaysia Airports Holdings Berhad's Customer Satisfaction score was rated 67 by Female customers on Comparably.
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67 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Malaysia Airports Holdings Berhad Customer Satisfaction vs. Competitors
Compared to its competitors, Malaysia Airports Holdings Berhad's Customer Satisfaction score is rated right above AirAsia, and is preceded by Malaysian Airline.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Malaysian Airline | 100% |
| Malaysia Airports Holdings Berhad | 88% |
| AirAsia | 75% |
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Malaysia Airports Holdings Berhad Customer Service
3.7/5
Malaysia Airports Holdings Berhad has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Malaysia Airports Holdings Berhad's Customer Service
Address
Persiaran Korporat KLIA, Sepang, 64000 Bermuda
Website
www.malaysiaairports.com.my
Phone Number
7
Quick Insights into Malaysia Airports Holdings Berhad Customer Service
Malaysia Airports Holdings Berhad's Customer Service score was rated highest by customers ages 18-25.
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Ranked Malaysia Airports Holdings Berhad Customer Service the Highest
Malaysia Airports Holdings Berhad Customer Service Score by Gender
Malaysia Airports Holdings Berhad's Customer Service score was rated 3.6 by Female customers on Comparably.
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Female
3.6/5
Male
N/A
Malaysia Airports Holdings Berhad Customer Service Score by Age
Malaysia Airports Holdings Berhad's Customer Service score was rated 4.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Malaysia Airports Holdings Berhad.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Malaysia Airports Holdings Berhad Customer Service vs. Competitors
Compared to its competitors, Malaysia Airports Holdings Berhad's Customer Service score is rated right above AirAsia, and is preceded by Malaysian Airline.
| COMPANY | Customer Service Score | |
|---|---|---|
| Malaysian Airline | 5/5 |
| Malaysia Airports Holdings Berhad | 3.7/5 |
| AirAsia | 3.7/5 |
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Malaysia Airports Holdings Berhad as an Employer
Consumer vs. Employees
Malaysia Airports Holdings Berhad scored a 46 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Malaysia Airports Holdings Berhad would recommend the brand to a friend. ENPS measures how likely Malaysia Airports Holdings Berhad employees would recommend working at Malaysia Airports Holdings Berhad to a friend.
Net Promoter Score
46
NPS Score
| 55% | Promoters |
|---|---|
| 36% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
