39
NPS
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Manhattan Associates
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About Manhattan Associates' Brand
Manhattan Associates is a producer of supply chain omni-channel products. Among its major competitors, Manhattan Associates is ranked in 1st place for NPS while SAP is 2nd, and JDA Software is 3rd.Their current market cap is $8.44B
Brand at a Glance
69%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Manhattan Associates CMO
Nicole ORourke
Nicole ORourke serves as the Chief Marketing Officer of Manhattan Associates. Nicole started at Manhattan Associates in Dec of 2016. Nicole currently resides in the Greater Atlanta Area.
Manhattan Associates Ranking
- #1 / 4 of its competitors
Manhattan Associates NPS
Manhattan Associates's Net Promoter Score (NPS) is a 39 with 65% Promoters, 9% Passives, and 26% Detractors. Net Promoter Score tracks whether Manhattan Associates's customers would recommend using the product based on a scale of -100 to 100.
Manhattan Associates Overall NPS
| 65% | Promoters |
|---|---|
| 9% | Passives |
| 26% | Detractors |
Manhattan Associates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 37 | Jan 2022 | 37 |
Feb 2022 30 | Feb 2022 | 30 |
Apr 2022 36 | Apr 2022 | 36 |
Aug 2022 41 | Aug 2022 | 41 |
Sep 2022 46 | Sep 2022 | 46 |
Oct 2022 53 | Oct 2022 | 53 |
Nov 2022 46 | Nov 2022 | 46 |
Feb 2023 52 | Feb 2023 | 52 |
May 2023 45 | May 2023 | 45 |
Dec 2023 47 | Dec 2023 | 47 |
May 2024 41 | May 2024 | 41 |
May 2025 39 | May 2025 | 39 |
How Other Brands Compare
Manhattan Associates is ranked first for NPS among its competitors. SAP and JDA Software come in second and third, with Amber Road coming in at #4. Among those competitors, it is the second most valued company behind SAP.
Manhattan Associates |  SAP |  JDA Software |  Amber Road | |
| Global Ranking | #- | #185 | #- | #- |
| NPS | 39 | 34 | 10 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $8.44B | $154.48B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Manhattan Associates NPS by Gender
Manhattan Associates's NPS was rated 49 by Male customers on Comparably.
Male
49
Manhattan Associates's NPS was rated 49 by Male customers on Comparably.
66%
Promoters
17%
Passives
17%
Detractors
Female
N/A
Manhattan Associates's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Manhattan Associates NPS vs. Competitors
Compared to its competitors, Manhattan Associates's NPS is rated right above SAP.
| COMPANY | NPS Score | |
|---|---|---|
| Manhattan Associates | 39 |
| SAP | 34 |
| JDA Software | 10 |
| Amber Road | N/A |
Manhattan Associates Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Manhattan Associates users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Manhattan Associates Customer Loyalty Score by Gender
Manhattan Associates's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
Manhattan Associates Customer Loyalty vs. Competitors
Compared to its competitors, Manhattan Associates's Customer Loyalty score is rated right above Amber Road, and is preceded by SAP.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| JDA Software | 90% |
| SAP | 80% |
| Manhattan Associates | 69% |
| Amber Road | N/A |
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Manhattan Associates Product Quality
4/5
Manhattan Associates has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Manhattan Associates Product Information
Manhattan Associates’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.manh.com
- Company Size
- 1,001-5,000 Employees
Industry
Enterprise
SaaS
Quick Insights into Manhattan Associates Product Quality
Manhattan Associates's Product Quality score was rated highest by Male customers.
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Ranked Manhattan Associates Product Quality the Highest
Manhattan Associates Product Quality Score by Gender
Manhattan Associates's Product Quality score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
Manhattan Associates Product Quality vs. Competitors
Compared to its competitors, Manhattan Associates's Product Quality score is rated right above JDA Software, and is preceded by SAP.
| COMPANY | Product Quality Score | |
|---|---|---|
| SAP | 4.1/5 |
| Manhattan Associates | 4/5 |
| JDA Software | 3.5/5 |
| Amber Road | N/A |
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Manhattan Associates Pricing
Manhattan Associates ROI & Value For Money
3.7/5
Manhattan Associates has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Manhattan Associates ROI
Manhattan Associates's ROI score was rated highest by Male customers.
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Ranked Manhattan Associates ROI the Highest
Manhattan Associates ROI Score by Gender
Manhattan Associates's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Manhattan Associates Pricing vs. Competitors
Compared to its competitors, Manhattan Associates's ROI score is rated right above JDA Software, and is preceded by SAP.
| COMPANY | Pricing Score | |
|---|---|---|
| SAP | 3.9/5 |
| Manhattan Associates | 3.7/5 |
| JDA Software | 3.3/5 |
| Amber Road | N/A |
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Manhattan Associates Customer Satisfaction (CSAT)
Manhattan Associates Customer Satisfaction (CSAT) Score
79 / 100
Manhattan Associates has an overall Customer Satisfaction score of 79 rated by its users and customers.
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Very Satisfied
58%
Satisfied
21%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Manhattan Associates Customer Satisfaction
Manhattan Associates's Customer Satisfaction score was rated highest by Male customers.
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Ranked Manhattan Associates Customer Satisfaction the Highest
Manhattan Associates Customer Satisfaction Score by Gender
Manhattan Associates's Customer Satisfaction score was rated 83 by Male customers on Comparably.
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83 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Manhattan Associates Customer Satisfaction vs. Competitors
Compared to its competitors, Manhattan Associates's Customer Satisfaction score is rated right above Amber Road, and is preceded by SAP.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| JDA Software | 83% |
| SAP | 82% |
| Manhattan Associates | 79% |
| Amber Road | 0% |
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Manhattan Associates Customer Service
3.7/5
Manhattan Associates has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Manhattan Associates's Customer Service
Address
Atlanta, GA 30067
Website
http://www.manh.com
Phone Number
7703080165
Quick Insights into Manhattan Associates Customer Service
Manhattan Associates's Customer Service score was rated highest by Male customers.
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Ranked Manhattan Associates Customer Service the Highest
Manhattan Associates Customer Service Score by Gender
Manhattan Associates's Customer Service score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Manhattan Associates Customer Service vs. Competitors
Compared to its competitors, Manhattan Associates's Customer Service score is rated right above JDA Software, and is preceded by SAP.
| COMPANY | Customer Service Score | |
|---|---|---|
| SAP | 4/5 |
| Manhattan Associates | 3.7/5 |
| JDA Software | 3.4/5 |
| Amber Road | N/A |
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Manhattan Associates as an Employer
4.1/5
Manhattan Associates has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Manhattan Associates scored a 39 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Manhattan Associates would recommend the brand to a friend. ENPS measures how likely Manhattan Associates employees would recommend working at Manhattan Associates to a friend.
Net Promoter Score
39
NPS Score
| 65% | Promoters |
|---|---|
| 9% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 42% | Promoters |
|---|---|
| 31% | Passive |
| 27% | Detractors |
