-34
NPS
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MapQuest
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About MapQuest's Brand
MapQuest is a free Web and mobile mapping service that empowers consumers to engage with and navigate with the world around them. Among its major competitors, MapQuest is ranked in 4th place for NPS while Apple is 1st, and Google is 2nd.
Brand at a Glance
69%
Customer Loyalty
2.6/5
Product Quality
2.7/5
Pricing
2.6/5
Customer Service
MapQuest Ranking
- #4 / 4 of its competitors
MapQuest NPS
MapQuest's Net Promoter Score (NPS) is a -34 with 24% Promoters, 18% Passives, and 58% Detractors. Net Promoter Score tracks whether MapQuest's customers would recommend using the product based on a scale of -100 to 100.
MapQuest Overall NPS
| 24% | Promoters |
|---|---|
| 18% | Passives |
| 58% | Detractors |
MapQuest NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -38 | Jul 2024 | -38 |
Aug 2024 -34 | Aug 2024 | -34 |
Sep 2024 -36 | Sep 2024 | -36 |
Oct 2024 -34 | Oct 2024 | -34 |
Nov 2024 -34 | Nov 2024 | -34 |
Jan 2025 -35 | Jan 2025 | -35 |
Mar 2025 -36 | Mar 2025 | -36 |
Jun 2025 -36 | Jun 2025 | -36 |
Sep 2025 -36 | Sep 2025 | -36 |
Oct 2025 -35 | Oct 2025 | -35 |
Dec 2025 -36 | Dec 2025 | -36 |
Jan 2026 -34 | Jan 2026 | -34 |
How Other Brands Compare
MapQuest is ranked #4 for NPS among its competitors. Apple and Google come in first and second, with Waze coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MapQuest NPS by Gender
Male customers rated MapQuest's NPS 8 points higher than Female customers.
Male
-47
MapQuest's NPS was rated -47 by Male customers on Comparably.
12%
Promoters
29%
Passives
59%
Detractors
Female
-55
MapQuest's NPS was rated -55 by Female customers on Comparably.
9%
Promoters
27%
Passives
64%
Detractors
MapQuest NPS by Ethnicity
MapQuest's NPS was rated -43 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -43 | Caucasian | -43 |
MapQuest NPS by Age
MapQuest's NPS was rated -40 points by customers ages 66+ on Comparably.
MapQuest NPS by Usage
MapQuest's NPS was rated the highest by customers who have used MapQuest's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
5 to 10 Years -67 | 5 to 10 Years | -67 |
Over 10 Years -64 | Over 10 Years | -64 |
MapQuest Customer Reviews
Out of the 8 MapQuest customer reviews 4 were positive and 4 were constructive. MapQuest customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
MapQuest Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of MapQuest users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MapQuest Customer Loyalty Score by Gender
Female customers rated MapQuest's Customer Loyalty score 7% higher than Male customers.
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Male
68%
Yes
Female
75%
Yes
MapQuest Customer Loyalty Score by Ethnicity
MapQuest's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MapQuest.
70
out of 100
Caucasian
MapQuest Customer Loyalty Score by Age
MapQuest's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
MapQuest Customer Loyalty Score by Usage
MapQuest's Customer Loyalty score was rated the highest by customers who have used MapQuest's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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MapQuest Customer Loyalty Score by Industry
MapQuest's Customer Loyalty score was rated 100% by Tech industry customers.
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MapQuest Customer Loyalty vs. Competitors
Compared to its competitors, MapQuest's Customer Loyalty score is rated right below Waze.
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MapQuest Product Quality
2.6/5
MapQuest has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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MapQuest Product Information
MapQuest’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated MapQuest's product the highest.
- Website
- http://www.mapquest.com
- Company Size
- 51-200 Employees
Industry
Tech
Content
Travel
Quick Insights into MapQuest Product Quality
MapQuest's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers who have used MapQuest's products/services for Less than 1 Year.
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Ranked MapQuest Product Quality the Highest
Ranked MapQuest Product Quality the Lowest
MapQuest Product Quality Score by Gender
Male customers rated MapQuest's Product Quality score 0.4 stars higher than Female customers.
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Male
2.3/5
Female
1.9/5
MapQuest Product Quality Score by Ethnicity
MapQuest's Product Quality score was rated 2.2 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
MapQuest Product Quality Score by Age
MapQuest's Product Quality score was rated 2.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of MapQuest.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.5 | 66+ | 2.5 |
MapQuest Product Quality Score by Usage
MapQuest's Product Quality score was rated the highest by customers who have used MapQuest's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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MapQuest Product Quality Score by Industry
MapQuest's Product Quality score was rated 3.1 stars by Tech industry customers.
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MapQuest Product Quality vs. Competitors
Compared to its competitors, MapQuest's Product Quality score is rated right below Waze.
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MapQuest Pricing
MapQuest ROI & Value For Money
2.7/5
MapQuest has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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MapQuest Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into MapQuest ROI
MapQuest's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used MapQuest's products/services for Less than 1 Year.
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Ranked MapQuest ROI the Highest
Ranked MapQuest ROI the Lowest
MapQuest ROI Score by Gender
Male customers rated MapQuest's ROI score 0.6 stars higher than Female customers.
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Male
2.7/5
Female
2.1/5
MapQuest ROI Score by Ethnicity
MapQuest's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MapQuest.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
MapQuest ROI Score by Age
MapQuest's ROI score was rated 2.7 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.7 | 66+ | 2.7 |
MapQuest ROI Score by Usage
MapQuest's ROI score was rated the highest by customers who have used MapQuest's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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MapQuest ROI Score by Industry
MapQuest's ROI score was rated 3 stars by Tech industry customers.
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MapQuest Pricing vs. Competitors
Compared to its competitors, MapQuest's ROI score is rated right below Waze.
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MapQuest Customer Satisfaction (CSAT)
MapQuest Customer Satisfaction (CSAT) Score
38 / 100
MapQuest has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
22%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
21%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MapQuest Customer Satisfaction
MapQuest's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers who have used MapQuest's products/services for Over 10 Years.
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Ranked MapQuest Customer Satisfaction the Highest
Ranked MapQuest Customer Satisfaction the Lowest
MapQuest Customer Satisfaction Score by Gender
Male customers rated MapQuest's Customer Satisfaction score 5 points higher than Female customers.
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41 / 100
MaleVery Satisfied | 12% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 24% | |
Very Dissatisfied | 29% |
36 / 100
FemaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 9% | |
Very Dissatisfied | 55% |
MapQuest Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MapQuest's Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
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43 / 100
Very Satisfied
10%
Satisfied
33%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
14%
Very Dissatisfied
38%
MapQuest Customer Satisfaction Score by Age
MapQuest's Customer Satisfaction score was rated 46 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of MapQuest.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 46% |
MapQuest Customer Satisfaction Score by Usage
MapQuest's Customer Satisfaction score was rated the highest by customers who have used MapQuest's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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MapQuest Customer Satisfaction Score by Industry
MapQuest's Customer Satisfaction score was rated 66 points by Tech industry customers.
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{
"title": "MapQuest Customer Satisfaction Score by Industry",
"text": "MapQuest's Customer Satisfaction score was rated 66 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "MapQuest's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 66
}
]
}MapQuest Customer Satisfaction vs. Competitors
Compared to its competitors, MapQuest's Customer Satisfaction score is rated right below Waze.
Unlock MapQuest Customer Satisfaction vs. Competitors Data
VS
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MapQuest Customer Service
2.6/5
MapQuest has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About MapQuest's Customer Service
Address
1555 Blake Street, 3rd floor, Denver, CO 80202
Website
http://www.mapquest.com
Quick Insights into MapQuest Customer Service
MapQuest's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers who have used MapQuest's products/services for 5 to 10 Years.
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Ranked MapQuest Customer Service the Highest
Ranked MapQuest Customer Service the Lowest
MapQuest Customer Service Score by Gender
Male customers rated MapQuest's Customer Service score 0.4 stars higher than Female customers.
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Male
2.4/5
Female
2/5
MapQuest Customer Service Score by Ethnicity
MapQuest's Customer Service score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of MapQuest.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
MapQuest Customer Service Score by Age
MapQuest's Customer Service score was rated 2.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of MapQuest.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 2.5 | 66+ | 2.5 |
MapQuest Customer Service Score by Usage
MapQuest's Customer Service score was rated the highest by customers who have used MapQuest's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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MapQuest Customer Service Score by Industry
MapQuest's Customer Service score was rated 3 stars by Tech industry customers.
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MapQuest Customer Service vs. Competitors
Compared to its competitors, MapQuest's Customer Service score is rated right below Waze.
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MapQuest as an Employer
3.0/5
MapQuest has a 3.0/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
MapQuest scored a -34 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of MapQuest would recommend the brand to a friend. ENPS measures how likely MapQuest employees would recommend working at MapQuest to a friend.
Net Promoter Score
-34
NPS Score
| 24% | Promoters |
|---|---|
| 18% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
