-13
NPS
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Marco
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About Marco's Brand
A St. Cloud, Minn.-based provider of business technology solutions. Among its major competitors, Marco is ranked in 3rd place for NPS while Loffler Companies is 1st, and Allergan is 2nd.
Brand at a Glance
65%
Customer Loyalty
3.3/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Marco Ranking
- #3 / 4 of its competitors
Marco NPS
Marco's Net Promoter Score (NPS) is a -13 with 37% Promoters, 13% Passives, and 50% Detractors. Net Promoter Score tracks whether Marco's customers would recommend using the product based on a scale of -100 to 100.
Marco Overall NPS
| 37% | Promoters |
|---|---|
| 13% | Passives |
| 50% | Detractors |
Marco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
May 2021 100 | May 2021 | 100 |
Mar 2022 33 | Mar 2022 | 33 |
Aug 2022 -20 | Aug 2022 | -20 |
May 2023 0 | May 2023 | 0 |
Aug 2023 -1 | Aug 2023 | -1 |
Mar 2024 -13 | Mar 2024 | -13 |
How Other Brands Compare
Marco is ranked third for NPS among its competitors. Loffler Companies and Allergan come in first and second, with VisionCare Ophthalmic Technologies coming in at #4.
Marco |  Allergan |  VisionCare Ophthalmic Technologies |  Loffler Companies | |
| Global Ranking | #- | #675 | #- | #- |
| NPS | -13 | 41 | - | 67 |
| Valuation Updated every 24 hours for public companies | - | $63.36B | $100.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Marco NPS vs. Competitors
Compared to its competitors, Marco's NPS is rated right below Allergan.
| COMPANY | NPS Score | |
|---|---|---|
| Loffler Companies | 67 |
| Allergan | 41 |
| Marco | -13 |
Marco Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Marco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Marco Customer Loyalty vs. Competitors
Compared to its competitors, Marco's Customer Loyalty score is rated right below Allergan.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Loffler Companies | 85% |
| Allergan | 83% |
| Marco | 65% |
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Marco Product Quality
3.3/5
Marco has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Marco Product Information
Marco’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.marconet.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Marco Product Quality vs. Competitors
Compared to its competitors, Marco's Product Quality score is rated right below Allergan.
| COMPANY | Product Quality Score | |
|---|---|---|
| Loffler Companies | 4/5 |
| Allergan | 4/5 |
| Marco | 3.3/5 |
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Marco Pricing
Marco ROI & Value For Money
3.7/5
Marco has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Marco Pricing vs. Competitors
Compared to its competitors, Marco's ROI score is rated right above Loffler Companies, and is preceded by Allergan.
| COMPANY | Pricing Score | |
|---|---|---|
| Allergan | 4/5 |
| Marco | 3.7/5 |
| Loffler Companies | 3.5/5 |
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Marco Customer Satisfaction (CSAT)
Marco Customer Satisfaction (CSAT) Score
100 / 100
Marco has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Marco Customer Satisfaction vs. Competitors
Compared to its competitors, Marco's Customer Satisfaction score is rated right above Allergan.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Marco | 100% |
| Allergan | 76% |
| Loffler Companies | 50% |
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Marco Customer Service
3.8/5
Marco has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Marco's Customer Service
Address
4510 Heatherwood Road, Saint Cloud, MN
Website
http://www.marconet.com/
Phone Number
(800)892-8548
Marco Customer Service vs. Competitors
Compared to its competitors, Marco's Customer Service score is rated right below Loffler Companies.
| COMPANY | Customer Service Score | |
|---|---|---|
| Allergan | 4/5 |
| Loffler Companies | 4/5 |
| Marco | 3.8/5 |
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Consumer vs. Employees
Marco scored a -13 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Marco would recommend the brand to a friend. ENPS measures how likely Marco employees would recommend working at Marco to a friend.
Net Promoter Score
-13
NPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 40% | Promoters |
|---|---|
| 30% | Passive |
| 30% | Detractors |
