-100
NPS
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Marimekko
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About Marimekko's Brand
Operator of a textile and clothing design company. The company manufactures and designs clothes. Among its major competitors, Marimekko is ranked in 4th place for NPS while Uniqlo is 1st, and Rakuten is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2.5/5
Pricing
3.5/5
Customer Service
Marimekko Ranking
- #4 / 4 of its competitors
Marimekko NPS
Marimekko's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Marimekko's customers would recommend using the product based on a scale of -100 to 100.
Marimekko Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Marimekko NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
How Other Brands Compare
Marimekko is ranked #4 for NPS among its competitors. Uniqlo and Rakuten come in first and second, with Air Arabia coming in at third.
Marimekko |  Uniqlo |  Rakuten |  Air Arabia | |
| Global Ranking | #- | #30 | #- | #- |
| NPS | -100 | 40 | 15 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Marimekko NPS vs. Competitors
Compared to its competitors, Marimekko's NPS is rated right below AYR.
| COMPANY | NPS Score | |
|---|---|---|
| Uniqlo | 40 |
| Rakuten | 15 |
| Air Arabia | 0 |
 | AYR | N/A |
| Marimekko | -100 |
Marimekko Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Marimekko users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Marimekko Customer Loyalty vs. Competitors
Compared to its competitors, Marimekko's Customer Loyalty score is rated right above Uniqlo, and is preceded by Air Arabia.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Air Arabia | 100% |
| Marimekko | 100% |
| Uniqlo | 81% |
| Rakuten | 72% |
| AYR | N/A |
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Marimekko Product Quality
4/5
Marimekko has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Marimekko Product Information
Marimekko’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- marimekko.fi
- Company Size
- 201-500 Employees
Marimekko Product Quality vs. Competitors
Compared to its competitors, Marimekko's Product Quality score is rated right above Rakuten, and is preceded by Air Arabia.
| COMPANY | Product Quality Score | |
|---|---|---|
| Uniqlo | 4.3/5 |
| Air Arabia | 4/5 |
| Marimekko | 4/5 |
| Rakuten | 3.7/5 |
| AYR | N/A |
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Marimekko Pricing
Marimekko ROI & Value For Money
2.5/5
Marimekko has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Marimekko Pricing vs. Competitors
Compared to its competitors, Marimekko's ROI score is rated right above AYR, and is preceded by Air Arabia.
| COMPANY | Pricing Score | |
|---|---|---|
| Uniqlo | 4/5 |
| Rakuten | 3.5/5 |
| Air Arabia | 3.5/5 |
| Marimekko | 2.5/5 |
| AYR | N/A |
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Marimekko Customer Satisfaction (CSAT)
Marimekko Customer Satisfaction (CSAT) Score
100 / 100
Marimekko has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Marimekko Customer Satisfaction vs. Competitors
Compared to its competitors, Marimekko's Customer Satisfaction score is rated right above Uniqlo, and is preceded by Air Arabia.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Air Arabia | 100% |
| Marimekko | 100% |
| Uniqlo | 88% |
| Rakuten | 70% |
| AYR | 0% |
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Marimekko Customer Service
3.5/5
Marimekko has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Marimekko's Customer Service
Address
, Helsinki, 880 Finland
Website
marimekko.fi
Marimekko Customer Service vs. Competitors
Compared to its competitors, Marimekko's Customer Service score is rated right above Air Arabia, and is preceded by Rakuten.
| COMPANY | Customer Service Score | |
|---|---|---|
| Uniqlo | 4.1/5 |
| Rakuten | 3.6/5 |
| Marimekko | 3.5/5 |
| Air Arabia | 2/5 |
| AYR | N/A |
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