63
NPS
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Marketcircle
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About Marketcircle's Brand
Marketcircle is a Makers of Daylite and Billings Pro. We help small businesses grow. Among its major competitors, Marketcircle is ranked in 1st place for NPS while SAP is 2nd, and Netsuite is 3rd.
Brand at a Glance
4.4/5
Product Quality
4.3/5
Pricing
5/5
Customer Service
Marketcircle Ranking
- #1 / 4 of its competitors
Marketcircle NPS
Marketcircle's Net Promoter Score (NPS) is a 63 with 75% Promoters, 13% Passives, and 12% Detractors. Net Promoter Score tracks whether Marketcircle's customers would recommend using the product based on a scale of -100 to 100.
Marketcircle Overall NPS
| 75% | Promoters |
|---|---|
| 13% | Passives |
| 12% | Detractors |
Marketcircle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 63 | Aug 2020 | 63 |
How Other Brands Compare
Marketcircle is ranked first for NPS among its competitors. SAP and Netsuite come in second and third, with Ntractive coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Marketcircle NPS by Usage
Marketcircle's NPS was rated the highest by customers who have used Marketcircle's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 62 | Less than 1 Year | 62 |
1 to 2 Years 45 | 1 to 2 Years | 45 |
2 to 5 Years 17 | 2 to 5 Years | 17 |
5 to 10 Years 76 | 5 to 10 Years | 76 |
Marketcircle NPS vs. Competitors
Compared to its competitors, Marketcircle's NPS is rated right above SAP.
| COMPANY | NPS Score | |
|---|---|---|
| Marketcircle | 63 |
 | SAP | 34 |
 | Netsuite | 2 |
Marketcircle Product Quality
4.4/5
Marketcircle has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Marketcircle Product Information
Marketcircle serves markets in the United States, Europe, Australia, Canada, United Kingdom, and Germany. Marketcircle supports iOS devices and offers products for small sized businesses.
Marketcircle’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- https://marketcircle.com/
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Languages Supported
English
Dutch
French
German
Spanish
Product Type
CRM Software
Project Management Software
Financial CRM Software
Real Estate CRM Software
Marketcircle Product Quality vs. Competitors
Compared to its competitors, Marketcircle's Product Quality score is rated right above SAP.
| COMPANY | Product Quality Score | |
|---|---|---|
| Marketcircle | 4.4/5 |
| SAP | 4.1/5 |
| Netsuite | 3.4/5 |
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VS
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Marketcircle Pricing
Marketcircle ROI & Value For Money
4.3/5
Marketcircle has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Marketcircle Pricing Plans
Marketcircle has a pricing structure that accommodates small businesses.
Who Uses Marketcircle?
Small Businesses
Marketcircle Pricing vs. Competitors
Compared to its competitors, Marketcircle's ROI score is rated right above SAP.
| COMPANY | Pricing Score | |
|---|---|---|
| Marketcircle | 4.3/5 |
| SAP | 3.9/5 |
| Netsuite | 3.2/5 |
Unlock Marketcircle ROI vs. Competitors Data
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Marketcircle Customer Service
5/5
Marketcircle has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Marketcircle's Customer Service
Address
Marketcircle 30 Centurian Drive Suite 201 Markham, L3R 8B8 Canada
Website
https://marketcircle.com/
Phone Number
1(866) 278-8796
Marketcircle Customer Service vs. Competitors
Compared to its competitors, Marketcircle's Customer Service score is rated right above SAP.
| COMPANY | Customer Service Score | |
|---|---|---|
| Marketcircle | 5/5 |
| SAP | 4/5 |
| Netsuite | 3/5 |
Unlock Marketcircle Customer Service vs. Competitors Data
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Consumer vs. Employees
Marketcircle scored a 63 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Marketcircle would recommend the brand to a friend. ENPS measures how likely Marketcircle employees would recommend working at Marketcircle to a friend.
Net Promoter Score
63
NPS Score
| 75% | Promoters |
|---|---|
| 13% | Passive |
| 12% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
