100
NPS
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MarketX
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About MarketX's Brand
Liquidity solution for pre-IPO company shareholders Among its major competitors, MarketX is ranked in 1st place for NPS while Charles Schwab is 2nd, and Envestnet is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
MarketX Ranking
- #1 / 4 of its competitors
MarketX NPS
MarketX's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether MarketX's customers would recommend using the product based on a scale of -100 to 100.
MarketX Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
MarketX NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2026 100 | Feb 2026 | 100 |
How Other Brands Compare
MarketX is ranked first for NPS among its competitors. Charles Schwab and Envestnet come in second and third, with Ppdai coming in at #4.
MarketX |  Charles Schwab |  Envestnet | Ppdai | |
| Global Ranking | #- | #239 | #- | #- |
| NPS | 100 | 8 | -20 | - |
| Valuation Updated every 24 hours for public companies | - | - | $4.32B | $477.16M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MarketX NPS vs. Competitors
Compared to its competitors, MarketX's NPS is rated right above Charles Schwab.
| COMPANY | NPS Score | |
|---|---|---|
| MarketX | 100 |
| Charles Schwab | 8 |
 | SharesPost | N/A |
| Envestnet | -20 |
MarketX Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of MarketX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MarketX Customer Loyalty vs. Competitors
Compared to its competitors, MarketX's Customer Loyalty score is rated right above Charles Schwab.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| MarketX | 100% |
| Charles Schwab | 80% |
| Envestnet | 49% |
| SharesPost | N/A |
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MarketX Product Quality
5/5
MarketX has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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MarketX Product Information
MarketX’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.themarketx.com
- Company Size
- 1-10 Employees
Industry
Tech
Business Services
Enterprise
FinTech
SaaS
MarketX Product Quality vs. Competitors
Compared to its competitors, MarketX's Product Quality score is rated right above Charles Schwab.
| COMPANY | Product Quality Score | |
|---|---|---|
| MarketX | 5/5 |
| Charles Schwab | 3.4/5 |
| Envestnet | 3/5 |
| SharesPost | N/A |
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MarketX Pricing
MarketX ROI & Value For Money
4.5/5
MarketX has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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MarketX Pricing vs. Competitors
Compared to its competitors, MarketX's ROI score is rated right above Charles Schwab.
| COMPANY | Pricing Score | |
|---|---|---|
| MarketX | 4.5/5 |
| Charles Schwab | 3.4/5 |
| Envestnet | 3/5 |
| SharesPost | N/A |
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MarketX Customer Satisfaction (CSAT)
MarketX Customer Satisfaction (CSAT) Score
100 / 100
MarketX has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MarketX Customer Satisfaction vs. Competitors
Compared to its competitors, MarketX's Customer Satisfaction score is rated right above Charles Schwab.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| MarketX | 100% |
| Charles Schwab | 56% |
| Envestnet | 42% |
| SharesPost | 0% |
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MarketX Customer Service
4.5/5
MarketX has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About MarketX's Customer Service
Address
San Francisco, CA 94158
Website
http://www.themarketx.com
MarketX Customer Service vs. Competitors
Compared to its competitors, MarketX's Customer Service score is rated right above Charles Schwab.
| COMPANY | Customer Service Score | |
|---|---|---|
| MarketX | 4.5/5 |
| Charles Schwab | 3.5/5 |
| Envestnet | 3.1/5 |
| SharesPost | N/A |
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