-63
NPS
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MarkMonitor
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About MarkMonitor's Brand
MarkMonitor offers solutions and services that protect businesses from the threats of online fraud, brand abuse, and unauthorized channels. Among its major competitors, MarkMonitor is ranked in 3rd place for NPS while RSA Security is 1st, and GoDaddy is 2nd.
Brand at a Glance
85%
Customer Loyalty
2.9/5
Product Quality
2.2/5
Pricing
2.4/5
Customer Service
MarkMonitor Ranking
- #3 / 4 of its competitors
MarkMonitor NPS
MarkMonitor's Net Promoter Score (NPS) is a -63 with 12% Promoters, 13% Passives, and 75% Detractors. Net Promoter Score tracks whether MarkMonitor's customers would recommend using the product based on a scale of -100 to 100.
MarkMonitor Overall NPS
| 12% | Promoters |
|---|---|
| 13% | Passives |
| 75% | Detractors |
MarkMonitor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Sep 2021 -100 | Sep 2021 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
Jul 2023 -100 | Jul 2023 | -100 |
Oct 2023 -100 | Oct 2023 | -100 |
Sep 2024 -85 | Sep 2024 | -85 |
May 2025 -63 | May 2025 | -63 |
How Other Brands Compare
MarkMonitor is ranked third for NPS among its competitors. RSA Security and GoDaddy come in first and second, with Marketly LLC coming in at #4.
MarkMonitor |  GoDaddy |  RSA Security |  Marketly LLC | |
| Global Ranking | #- | #237 | #- | #- |
| NPS | -63 | -35 | 0 | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $13.16B | $64.49B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MarkMonitor NPS vs. Competitors
Compared to its competitors, MarkMonitor's NPS is rated right above Marketly LLC, and is preceded by GoDaddy.
| COMPANY | NPS Score | |
|---|---|---|
| RSA Security | 0 |
| GoDaddy | -35 |
| MarkMonitor | -63 |
| Marketly LLC | -100 |
MarkMonitor Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of MarkMonitor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MarkMonitor Customer Loyalty Score by Industry
MarkMonitor's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
MarkMonitor Customer Loyalty vs. Competitors
Compared to its competitors, MarkMonitor's Customer Loyalty score is rated right above GoDaddy, and is preceded by Marketly LLC.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Marketly LLC | 100% |
| MarkMonitor | 85% |
| GoDaddy | 75% |
| RSA Security | 73% |
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MarkMonitor Product Quality
2.9/5
MarkMonitor has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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MarkMonitor Product Information
MarkMonitor’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated MarkMonitor's product the highest.
- Website
- http://www.markmonitor.com
- Company Size
- 201-500 Employees
Industry
Tech
Big Data
Enterprise
SaaS
Manufacturing
Quick Insights into MarkMonitor Product Quality
MarkMonitor's Product Quality score was rated highest by customers from the Tech industry.
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Ranked MarkMonitor Product Quality the Highest
MarkMonitor Product Quality Score by Industry
MarkMonitor's Product Quality score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
MarkMonitor Product Quality vs. Competitors
Compared to its competitors, MarkMonitor's Product Quality score is rated right above GoDaddy, and is preceded by RSA Security.
| COMPANY | Product Quality Score | |
|---|---|---|
| RSA Security | 3.4/5 |
| MarkMonitor | 2.9/5 |
| GoDaddy | 2.2/5 |
| Marketly LLC | 1.5/5 |
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MarkMonitor Pricing
MarkMonitor ROI & Value For Money
2.2/5
MarkMonitor has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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MarkMonitor Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into MarkMonitor ROI
MarkMonitor's ROI score was rated highest by customers from the Tech industry.
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Ranked MarkMonitor ROI the Highest
MarkMonitor ROI Score by Industry
MarkMonitor's ROI score was rated 1.5 stars by Tech industry customers.
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MarkMonitor Pricing vs. Competitors
Compared to its competitors, MarkMonitor's ROI score is rated right above GoDaddy, and is preceded by RSA Security.
| COMPANY | Pricing Score | |
|---|---|---|
| RSA Security | 3.2/5 |
| MarkMonitor | 2.2/5 |
| GoDaddy | 2/5 |
| Marketly LLC | 1.5/5 |
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MarkMonitor Customer Satisfaction (CSAT)
MarkMonitor Customer Satisfaction (CSAT) Score
25 / 100
MarkMonitor has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MarkMonitor Customer Satisfaction
MarkMonitor's Customer Satisfaction score was rated highest by customers from the Tech industry.
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Ranked MarkMonitor Customer Satisfaction the Highest
MarkMonitor Customer Satisfaction Score by Industry
MarkMonitor's Customer Satisfaction score was rated 0 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}MarkMonitor Customer Satisfaction vs. Competitors
Compared to its competitors, MarkMonitor's Customer Satisfaction score is rated right above GoDaddy, and is preceded by RSA Security.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| RSA Security | 50% |
| MarkMonitor | 25% |
| GoDaddy | 16% |
| Marketly LLC | 0% |
Unlock MarkMonitor Customer Satisfaction vs. Competitors Data
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MarkMonitor Customer Service
2.4/5
MarkMonitor has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About MarkMonitor's Customer Service
Address
303 Second Street, Suite 800N, San Francisco, CA
Website
http://www.markmonitor.com
Phone Number
415-278-8400
Quick Insights into MarkMonitor Customer Service
MarkMonitor's Customer Service score was rated highest by customers from the Tech industry.
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Ranked MarkMonitor Customer Service the Highest
MarkMonitor Customer Service Score by Industry
MarkMonitor's Customer Service score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
MarkMonitor Customer Service vs. Competitors
Compared to its competitors, MarkMonitor's Customer Service score is rated right above GoDaddy, and is preceded by RSA Security.
| COMPANY | Customer Service Score | |
|---|---|---|
| RSA Security | 3.7/5 |
| MarkMonitor | 2.4/5 |
| GoDaddy | 1.6/5 |
| Marketly LLC | 1.5/5 |
Unlock MarkMonitor Customer Service vs. Competitors Data
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MarkMonitor as an Employer
2.2/5
MarkMonitor has a 2.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
MarkMonitor scored a -63 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of MarkMonitor would recommend the brand to a friend. ENPS measures how likely MarkMonitor employees would recommend working at MarkMonitor to a friend.
Net Promoter Score
-63
NPS Score
| 12% | Promoters |
|---|---|
| 13% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
