0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
RSA Security
Marketing or Exec? Claim Your Free Account
About RSA Security's Brand
RSA Security is a provider of security solutions for business acceleration and security activities. Among its major competitors, RSA Security is ranked in 6th place for NPS while Rapid7 is 1st, and Infoblox is 2nd.Their current valuation is $64.49B
Brand at a Glance
73%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.7/5
Customer Service
RSA Security CMO
RSA Security Ranking
- #3 / 4 of its competitors
RSA Security NPS
RSA Security's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether RSA Security's customers would recommend using the product based on a scale of -100 to 100.
RSA Security Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
RSA Security NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Aug 2022 -33 | Aug 2022 | -33 |
May 2024 0 | May 2024 | 0 |
How Other Brands Compare
RSA Security is ranked third for NPS among its competitors. Rapid7 and FireEye, Inc. come in first and second, with VASCO Data Security International coming in at #4. Among those competitors, it is the most valued company.
RSA Security |  Rapid7 |  FireEye, Inc. |  VASCO Data Security International | |
| Global Ranking | #- | #542 | #- | #- |
| NPS | 0 | 45 | 30 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $64.49B | $3.93B | $4.74B | $678.54M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RSA Security NPS vs. Competitors
Compared to its competitors, RSA Security's NPS is rated right above GlobalSign, and is preceded by SecureAuth.
| COMPANY | NPS Score | |
|---|---|---|
| Rapid7 | 45 |
 | Infoblox | 34 |
 | Duo Security | 31 |
| FireEye, Inc. | 30 |
 | SecureAuth | 0 |
| RSA Security | 0 |
 | GlobalSign | 0 |
| VASCO Data Security International | N/A |
RSA Security Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of RSA Security users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RSA Security Customer Loyalty vs. Competitors
Compared to its competitors, RSA Security's Customer Loyalty score is rated right above SecureAuth, and is preceded by Duo Security.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Infoblox | 83% |
| Rapid7 | 82% |
| FireEye, Inc. | 80% |
| Duo Security | 74% |
| RSA Security | 73% |
| SecureAuth | 68% |
| GlobalSign | 10% |
| VASCO Data Security International | N/A |
Unlock RSA Security Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full RSA Security Customer Loyalty vs. Competitors data and gain insights into your customers today.
RSA Security Product Quality
3.4/5
RSA Security has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock RSA Security's overall Product Quality score rated by its users and customers.
RSA Security Product Information
RSA Security’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.rsa.com
- Company Size
- 10,000+ Employees
Industry
Business Services
Enterprise
Government & Legal
RSA Security Product Quality vs. Competitors
Compared to its competitors, RSA Security's Product Quality score is rated right above GlobalSign, and is preceded by SecureAuth.
| COMPANY | Product Quality Score | |
|---|---|---|
| Duo Security | 4/5 |
| FireEye, Inc. | 4/5 |
| Infoblox | 3.9/5 |
| Rapid7 | 3.8/5 |
| SecureAuth | 3.5/5 |
| RSA Security | 3.4/5 |
| GlobalSign | 1.5/5 |
| VASCO Data Security International | N/A |
Unlock RSA Security Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full RSA Security Product Quality vs. Competitors data and gain insights into your customers today.
RSA Security Pricing
RSA Security ROI & Value For Money
3.2/5
RSA Security has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock RSA Security's overall ROI score rated by its users and customers.
RSA Security Pricing vs. Competitors
Compared to its competitors, RSA Security's ROI score is rated right above SecureAuth, and is preceded by Duo Security.
| COMPANY | Pricing Score | |
|---|---|---|
| Infoblox | 4.1/5 |
| Rapid7 | 3.9/5 |
| FireEye, Inc. | 3.8/5 |
| Duo Security | 3.7/5 |
| RSA Security | 3.2/5 |
| SecureAuth | 3/5 |
| GlobalSign | 1.5/5 |
| VASCO Data Security International | N/A |
Unlock RSA Security ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full RSA Security ROI vs. Competitors data and gain insights into your customers today.
RSA Security Customer Satisfaction (CSAT)
RSA Security Customer Satisfaction (CSAT) Score
50 / 100
RSA Security has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RSA Security Customer Satisfaction vs. Competitors
Compared to its competitors, RSA Security's Customer Satisfaction score is rated right above GlobalSign, and is preceded by Duo Security.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Rapid7 | 100% |
| SecureAuth | 100% |
| Infoblox | 86% |
| FireEye, Inc. | 67% |
| Duo Security | 50% |
| RSA Security | 50% |
| GlobalSign | 0% |
| VASCO Data Security International | 0% |
Unlock RSA Security Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full RSA Security Customer Satisfaction vs. Competitors data and gain insights into your customers today.
RSA Security Customer Service
3.7/5
RSA Security has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock RSA Security's overall Customer Service score rated by its users and customers.
About RSA Security's Customer Service
Address
174 Middlesex Turnpike, Bedford, MA
Website
http://www.rsa.com
Phone Number
(800) 782-4362
RSA Security Customer Service vs. Competitors
Compared to its competitors, RSA Security's Customer Service score is rated right above Rapid7, and is preceded by Infoblox.
| COMPANY | Customer Service Score | |
|---|---|---|
| Infoblox | 4.1/5 |
| RSA Security | 3.7/5 |
| Rapid7 | 3.6/5 |
| FireEye, Inc. | 3.5/5 |
| Duo Security | 3.1/5 |
| SecureAuth | 3/5 |
| GlobalSign | 1.5/5 |
| VASCO Data Security International | N/A |
Unlock RSA Security Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full RSA Security Customer Service vs. Competitors data and gain insights into your customers today.
RSA Security as an Employer
Consumer vs. Employees
RSA Security scored a 0 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of RSA Security would recommend the brand to a friend. ENPS measures how likely RSA Security employees would recommend working at RSA Security to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 36% | Promoters |
|---|---|
| 7% | Passive |
| 57% | Detractors |
