Infoblox NPS & Customer Reviews

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Infoblox

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About Infoblox's Brand

Infoblox unites networking and security to deliver unmatched performance and protection for a world that never stops. By providing real-time visibility and control over who and what connects to the network, we use intelligent DNS and user context to stop threats other solutions will miss, enabling organizations to build safer, more resilient environments. We’re continually supporting more than 13,000 customers—including 92 of Fortune 100 companies, as well as emerging innovators—by building the brightest, most diverse teams and by thoughtfully engineering intelligent networking and security solutions for an increasingly distributed world. Among its major competitors, Infoblox is ranked in 5th place for NPS while OneLogin, Inc. is 1st, and Ping Identity is 2nd.

Brand at a Glance

83%

Customer Loyalty

3.9/5

Product Quality

4.1/5

Pricing

4.1/5

Customer Service

Infoblox CMO

Sammie Walker

Sammie Walker serves as the Chief Marketing Officer of Infoblox. Sammie started at Infoblox in Oct of 2017. Sammie currently resides in the San Francisco Bay Area.

Infoblox Ranking

^#2 / 4 of its competitors

Infoblox NPS

Infoblox's Net Promoter Score (NPS) is a 34 with 53% Promoters, 28% Passives, and 19% Detractors. Net Promoter Score tracks whether Infoblox's customers would recommend using the product based on a scale of -100 to 100.

Infoblox Overall NPS

NPS

53%	Promoters
28%	Passives
19%	Detractors

Infoblox NPS Trend

-100

-50

100

Summary	Date	Score
May 2023 49	May 2023	49
Sep 2023 48	Sep 2023	48
Nov 2023 50	Nov 2023	50
Apr 2024 43	Apr 2024	43
May 2024 42	May 2024	42
Jul 2024 39	Jul 2024	39
Aug 2024 38	Aug 2024	38
Oct 2024 41	Oct 2024	41
Dec 2024 36	Dec 2024	36
Feb 2025 34	Feb 2025	34
Apr 2025 37	Apr 2025	37
Aug 2025 32	Aug 2025	32

How Other Brands Compare

Infoblox is ranked second for NPS among its competitors. CrowdStrike and VMware come in first and third, with RSA Security coming in at #4.

	Infoblox	VMware	CrowdStrike	RSA Security
Global Ranking	#-	#329	#972	#-
NPS	34	31	42	0
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	-
Valuation Updated every 24 hours for public companies	-	$61.27B	$37.95B	$64.49B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Infoblox NPS by Gender

Infoblox's NPS was rated 20 by Male customers on Comparably.

Male

Infoblox's NPS was rated 20 by Male customers on Comparably.

40%

Promoters

40%

Passives

20%

Detractors

Female

N/A

Infoblox's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Infoblox NPS by Ethnicity

Infoblox's NPS was rated 67 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 67	Caucasian	67

Infoblox NPS by Age

Infoblox's NPS was rated 67 points by customers ages 31-35 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

31-35

67%

33%

Infoblox NPS by Usage

Infoblox's NPS was rated the highest by customers who have used Infoblox's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
1 to 2 Years 50	1 to 2 Years	50
2 to 5 Years -20	2 to 5 Years	-20
5 to 10 Years 50	5 to 10 Years	50

Infoblox NPS vs. Competitors

Compared to its competitors, Infoblox's NPS is rated right above VMware, and is preceded by CrowdStrike.

COMPANY		NPS Score
	OneLogin, Inc.	62
	Ping Identity	62
	BlueCat	43
	CrowdStrike	42
	Infoblox	34
	VMware	31
	Gigamon	30
	Zscaler	10
	RSA Security	0

Infoblox Customer Loyalty

83%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

83% of Infoblox users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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83%

17%

Infoblox Customer Loyalty Score by Gender

Infoblox's Customer Loyalty score was rated 80 by Male customers on Comparably.

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Male

80%

Yes

Female

N/A

Yes

Infoblox Customer Loyalty Score by Ethnicity

Infoblox's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

Infoblox Customer Loyalty Score by Age

Infoblox's Customer Loyalty score was rated 70% by customers ages 31-35 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
31-35 70%	31-35	70%

Infoblox Customer Loyalty Score by Usage

Infoblox's Customer Loyalty score was rated the highest by customers who have used Infoblox's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years	70%
2 to 5 Years	55%
5 to 10 Years	100%

Infoblox Customer Loyalty Score by Industry

Infoblox's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.

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Tech	64%
Architecture and Planning	70%

Infoblox Customer Loyalty vs. Competitors

Compared to its competitors, Infoblox's Customer Loyalty score is rated right above CrowdStrike, and is preceded by BlueCat.

COMPANY		Customer Loyalty Score
	Ping Identity	89%
	OneLogin, Inc.	85%
	BlueCat	83%
	Infoblox	83%
	CrowdStrike	79%
	VMware	79%
	Zscaler	77%
	RSA Security	73%
	Gigamon	60%

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Infoblox Product Quality

3.9/5

Infoblox has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Infoblox Product Information

Infoblox’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Infoblox's product the highest. Reviewers from the Tech industry rated Infoblox the lowest at 3.6.

Website: https://www.infoblox.com/

Company Size: 1,001-5,000 Employees

Industry

Tech

SaaS

Quick Insights into Infoblox Product Quality

Infoblox's Product Quality score was rated highest by customers who have used Infoblox's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.

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Ranked Infoblox Product Quality the Highest

5 to 10 Years	4.5
Architecture and Planning	4.3
Male	4.3

Ranked Infoblox Product Quality the Lowest

1 to 2 Years	3.8
Tech	3.6

Infoblox Product Quality Score by Gender

Infoblox's Product Quality score was rated 4.3 by Male customers on Comparably.

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Male

4.3/5

Female

N/A

Infoblox Product Quality Score by Ethnicity

Infoblox's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 4.1	Caucasian	4.1

Infoblox Product Quality Score by Age

Infoblox's Product Quality score was rated 3.8 stars by customers ages 31-35 on Comparably.

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Summary	Age	Score
31-35 3.8	31-35	3.8

Infoblox Product Quality Score by Usage

Infoblox's Product Quality score was rated the highest by customers who have used Infoblox's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	3.8
2 to 5 Years	3.9
5 to 10 Years	4.5

Infoblox Product Quality Score by Industry

Infoblox's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.

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Tech	3.6
Architecture and Planning	4.3

Infoblox Product Quality vs. Competitors

Compared to its competitors, Infoblox's Product Quality score is rated right above Gigamon, and is preceded by VMware.

COMPANY		Product Quality Score
	Ping Identity	4.5/5
	OneLogin, Inc.	4.3/5
	CrowdStrike	4.1/5
	BlueCat	4/5
	VMware	4/5
	Infoblox	3.9/5
	Gigamon	3.8/5
	Zscaler	3.7/5
	RSA Security	3.4/5

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Infoblox Pricing

Infoblox ROI & Value For Money

4.1/5

Infoblox has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

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Infoblox Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry.

Quick Insights into Infoblox ROI

Infoblox's ROI score was rated highest by customers who have used Infoblox's products/services for 5 to 10 Years, and rated lowest by customers who have used Infoblox's products/services for 2 to 5 Years.

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Ranked Infoblox ROI the Highest

5 to 10 Years	4.5
Caucasian	4.3
31-35	4.1

Ranked Infoblox ROI the Lowest

Tech	4
2 to 5 Years	3.7

Infoblox ROI Score by Gender

Infoblox's ROI score was rated 4 by Male customers on Comparably.

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Male

4/5

Female

N/A

Infoblox ROI Score by Ethnicity

Infoblox's ROI score was rated 4.3 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 4.3	Caucasian	4.3

Infoblox ROI Score by Age

Infoblox's ROI score was rated 4.1 stars by customers ages 31-35 on Comparably.

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Summary	Age	Score
31-35 4.1	31-35	4.1

Infoblox ROI Score by Usage

Infoblox's ROI score was rated the highest by customers who have used Infoblox's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years	4
2 to 5 Years	3.7
5 to 10 Years	4.5

Infoblox ROI Score by Industry

Infoblox's ROI score was rated 4 stars by both Architecture and Planning and Tech industry customers.

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Tech	4
Architecture and Planning	4

Infoblox Pricing vs. Competitors

Compared to its competitors, Infoblox's ROI score is rated right above OneLogin, Inc., and is preceded by Ping Identity.

COMPANY		Pricing Score
	Ping Identity	4.3/5
	Infoblox	4.1/5
	OneLogin, Inc.	4/5
	CrowdStrike	3.9/5
	VMware	3.8/5
	BlueCat	3.7/5
	Gigamon	3.7/5
	Zscaler	3.6/5
	RSA Security	3.2/5

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Infoblox Customer Satisfaction (CSAT)

Infoblox Customer Satisfaction (CSAT) Score

86 / 100

Infoblox has an overall Customer Satisfaction score of 86 rated by its users and customers.

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Very Satisfied	38%
Satisfied	48%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

38%

Satisfied

48%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Infoblox Customer Satisfaction

Infoblox's Customer Satisfaction score was rated highest by customers who have used Infoblox's products/services for 2 to 5 Years, and rated lowest by customers from the Tech industry.

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Ranked Infoblox Customer Satisfaction the Highest

2 to 5 Years	100%
31-35	100%
Architecture and Planning	100%

Ranked Infoblox Customer Satisfaction the Lowest

5 to 10 Years	100%
Tech	100%

Infoblox Customer Satisfaction Score by Gender

Infoblox's Customer Satisfaction score was rated 100 by Male customers on Comparably.

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100 / 100

Male

	Very Satisfied	43%
	Satisfied	57%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Infoblox Customer Satisfaction Score by Ethnicity

Caucasian
100%

CSAT according to Caucasian

Infoblox's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.

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100 / 100

Very Satisfied	33%
Satisfied	67%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

67%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Infoblox Customer Satisfaction Score by Age

Infoblox's Customer Satisfaction score was rated 100 points by customers ages 31-35 on Comparably.

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100

Breakdown

Age

Score

31-35

100%

Infoblox Customer Satisfaction Score by Usage

Infoblox's Customer Satisfaction score was rated 100 points by customers who have used Infoblox's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.

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2 to 5 Years	100
5 to 10 Years	100

Infoblox Customer Satisfaction Score by Industry

Infoblox's Customer Satisfaction score was rated 100 points by both Architecture and Planning and Tech industry customers.

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Tech	100
Architecture and Planning	100

Infoblox Customer Satisfaction vs. Competitors

Compared to its competitors, Infoblox's Customer Satisfaction score is rated right above CrowdStrike, and is preceded by Ping Identity.

COMPANY		Customer Satisfaction (CSAT) Score
	BlueCat	100%
	Ping Identity	93%
	Infoblox	86%
	CrowdStrike	83%
	VMware	76%
	OneLogin, Inc.	67%
	Zscaler	63%
	Gigamon	60%
	RSA Security	50%

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Infoblox Customer Service

4.1/5

Infoblox has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About Infoblox's Customer Service

Address

2390 Mission College Blvd, Santa Clara, CA 95054

Website

https://www.infoblox.com/

Phone Number

408-986-4000

Infoblox's Social Links

Quick Insights into Infoblox Customer Service

Infoblox's Customer Service score was rated highest by customers who have used Infoblox's products/services for 5 to 10 Years, and rated lowest by customers from the Architecture and Planning industry.

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Ranked Infoblox Customer Service the Highest

5 to 10 Years	4.4
31-35	4.1
Male	4.1

Ranked Infoblox Customer Service the Lowest

2 to 5 Years	3.6
Architecture and Planning	3.6

Infoblox Customer Service Score by Gender

Infoblox's Customer Service score was rated 4.1 by Male customers on Comparably.

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Male

4.1/5

Female

N/A

Infoblox Customer Service Score by Ethnicity

Infoblox's Customer Service score was rated 4 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4	Caucasian	4

Infoblox Customer Service Score by Age

Infoblox's Customer Service score was rated 4.1 stars by customers ages 31-35 on Comparably.

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100

Summary	Age	Customer Service Score
31-35 4.1	31-35	4.1

Infoblox Customer Service Score by Usage

Infoblox's Customer Service score was rated the highest by customers who have used Infoblox's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years	4.3
2 to 5 Years	3.6
5 to 10 Years	4.4

Infoblox Customer Service Score by Industry

Infoblox's Customer Service score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	4
Architecture and Planning	3.6

Infoblox Customer Service vs. Competitors

Compared to its competitors, Infoblox's Customer Service score is rated right above CrowdStrike, and is preceded by Ping Identity.

COMPANY		Customer Service Score
	Ping Identity	4.4/5
	Infoblox	4.1/5
	CrowdStrike	4/5
	VMware	3.8/5
	Zscaler	3.7/5
	RSA Security	3.7/5
	OneLogin, Inc.	3.5/5
	BlueCat	3.3/5
	Gigamon	3.1/5

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Infoblox as an Employer

4.6/5

Infoblox has a 4.6/5 stars for its overall company culture rated by their employees

top

CEO of Infoblox

Scott Harrell

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Infoblox scored a 34 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Infoblox would recommend the brand to a friend. ENPS measures how likely Infoblox employees would recommend working at Infoblox to a friend.

Net Promoter Score

NPS Score

53%	Promoters
28%	Passive
19%	Detractors

Employee Net Promoter Score

eNPS Score

73%	Promoters
14%	Passive
13%	Detractors

Global Ranking Snapshot

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1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail