Ping Identity NPS & Customer Reviews

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Ping Identity

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Ping Identity

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About Ping Identity's Brand

Ping Identity delivers single sign-on and identity management software to enhance IT security and secure mobile access. Among its major competitors, Ping Identity is ranked in 3rd place for NPS while Identiv is 1st, and OneLogin, Inc. is 2nd.Their current valuation is $1.84B

Brand at a Glance

89%

Customer Loyalty

4.5/5

Product Quality

4.3/5

Pricing

4.4/5

Customer Service

Ping Identity CMO

Brian Bell

Brian Bell serves as the Chief Marketing Officer of Ping Identity. Brian started at Ping Identity in February of 2015. Brian currently resides in the San Francisco Bay Area.

Ping Identity Ranking

^#2 / 4 of its competitors

Ping Identity NPS

Ping Identity's Net Promoter Score (NPS) is a 62 with 76% Promoters, 10% Passives, and 14% Detractors. Net Promoter Score tracks whether Ping Identity's customers would recommend using the product based on a scale of -100 to 100.

Ping Identity Overall NPS

NPS

76%	Promoters
10%	Passives
14%	Detractors

Ping Identity NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2022 83	Nov 2022	83
Dec 2022 71	Dec 2022	71
Jan 2023 50	Jan 2023	50
Feb 2023 63	Feb 2023	63
Mar 2023 67	Mar 2023	67
Apr 2023 68	Apr 2023	68
May 2023 71	May 2023	71
Jul 2023 64	Jul 2023	64
Aug 2023 66	Aug 2023	66
Apr 2024 67	Apr 2024	67
Dec 2024 70	Dec 2024	70
Mar 2025 62	Mar 2025	62

How Other Brands Compare

Ping Identity is ranked second for NPS among its competitors. OneLogin, Inc. and Okta come in first and third, with Oracle coming in at #4. Among those competitors, it is the third most valued company behind Oracle.

	Ping Identity	Oracle	Okta	OneLogin, Inc.
Global Ranking	#-	#173	#-	#-
NPS	62	11	30	62
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$1.84B	$207.07B	$28.27B	$550.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Ping Identity NPS by Gender

Male customers rated Ping Identity's NPS 66 points higher than Female customers.

Male

100

Ping Identity's NPS was rated 100 by Male customers on Comparably.

100%

Promoters

Passives

Detractors

Female

Ping Identity's NPS was rated 34 by Female customers on Comparably.

67%

Promoters

Passives

33%

Detractors

Ping Identity NPS by Ethnicity

Ping Identity's NPS was rated 50 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 50	Caucasian	50

Ping Identity NPS by Usage

Ping Identity's NPS was rated 0 points by customers who have used Ping Identity's products/services for Less than 1 Year.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 0	Less than 1 Year	0

Ping Identity NPS vs. Competitors

Compared to its competitors, Ping Identity's NPS is rated right above Okta, and is preceded by OneLogin, Inc..

COMPANY		NPS Score
	Identiv	100
	OneLogin, Inc.	62
	Ping Identity	62
	Okta	30
	Oracle	11
	SecureAuth	0
	TraceSecurity	N/A

Ping Identity Customer Loyalty

89%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

89% of Ping Identity users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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89%

11%

Ping Identity Customer Loyalty Score by Gender

Ping Identity's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.

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Male

100%

Yes

Female

100%

Yes

Ping Identity Customer Loyalty Score by Ethnicity

Ping Identity's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.

% who answered "Yes"

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100

out of 100

Caucasian

Ping Identity Customer Loyalty Score by Usage

Ping Identity's Customer Loyalty score was rated 100% by customers who have used Ping Identity's products/services for Less than 1 Year.

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Less than 1 Year	100%

Ping Identity Customer Loyalty Score by Industry

Ping Identity's Customer Loyalty score was rated 100% by Tech industry customers.

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Tech	100%

Ping Identity Customer Loyalty vs. Competitors

Compared to its competitors, Ping Identity's Customer Loyalty score is rated right above OneLogin, Inc..

COMPANY		Customer Loyalty Score
	Ping Identity	89%
	OneLogin, Inc.	85%
	Oracle	72%
	SecureAuth	68%
	Okta	66%
	Identiv	N/A
	TraceSecurity	N/A

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Ping Identity Product Quality

4.5/5

Ping Identity has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.

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Ping Identity Product Information

Ping Identity serves markets in the United States, Asia, China, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, and Latin America. Ping Identity supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.

Ping Identity’s product quality score is a 4.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Ping Identity's product the highest.

Website: https://www.pingidentity.com/

Company Size: 201-500 Employees

Industry

Tech

SaaS

Languages Supported

English

Product Type

Identity & Access Management Software

Single Sign On (SSO) Software

Cloud Security Software

Quick Insights into Ping Identity Product Quality

Ping Identity's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked Ping Identity Product Quality the Highest

Male	5
Caucasian	4.7
Tech	4.6

Ranked Ping Identity Product Quality the Lowest

Female	4.6

Ping Identity Product Quality Score by Gender

Male customers rated Ping Identity's Product Quality score 0.4 stars higher than Female customers.

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Male

5/5

Female

4.6/5

Ping Identity Product Quality Score by Ethnicity

Ping Identity's Product Quality score was rated 4.7 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 4.7	Caucasian	4.7

Ping Identity Product Quality Score by Usage

Ping Identity's Product Quality score was rated 4.3 stars by customers who have used Ping Identity's products/services for Less than 1 Year.

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Less than 1 Year	4.3

Ping Identity Product Quality Score by Industry

Ping Identity's Product Quality score was rated 4.6 stars by Tech industry customers.

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Tech	4.6

Ping Identity Product Quality vs. Competitors

Compared to its competitors, Ping Identity's Product Quality score is rated right above OneLogin, Inc..

COMPANY		Product Quality Score
	Ping Identity	4.5/5
	OneLogin, Inc.	4.3/5
	Okta	4/5
	Oracle	3.7/5
	SecureAuth	3.5/5
	Identiv	N/A
	TraceSecurity	N/A

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Ping Identity Pricing

Ping Identity ROI & Value For Money

4.3/5

Ping Identity has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.

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Ping Identity Pricing Plans

Ping Identity has a pricing structure that accommodates small, medium, and large businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Who Uses Ping Identity?

Small Businesses

Medium Businesses

Large Enterprises

Quick Insights into Ping Identity ROI

Ping Identity's ROI score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked Ping Identity ROI the Highest

Male	4.9
Tech	4.4
Caucasian	4.2

Ranked Ping Identity ROI the Lowest

Female	4.1

Ping Identity ROI Score by Gender

Male customers rated Ping Identity's ROI score 0.8 stars higher than Female customers.

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Male

4.9/5

Female

4.1/5

Ping Identity ROI Score by Ethnicity

Ping Identity's ROI score was rated 4.2 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 4.2	Caucasian	4.2

Ping Identity ROI Score by Usage

Ping Identity's ROI score was rated 3.8 stars by customers who have used Ping Identity's products/services for Less than 1 Year.

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Less than 1 Year	3.8

Ping Identity ROI Score by Industry

Ping Identity's ROI score was rated 4.4 stars by Tech industry customers.

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Tech	4.4

Ping Identity Pricing vs. Competitors

Compared to its competitors, Ping Identity's ROI score is rated right above OneLogin, Inc..

COMPANY		Pricing Score
	Ping Identity	4.3/5
	OneLogin, Inc.	4/5
	Okta	3.7/5
	Oracle	3.7/5
	SecureAuth	3/5
	Identiv	N/A
	TraceSecurity	N/A

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Ping Identity Customer Satisfaction (CSAT)

Ping Identity Customer Satisfaction (CSAT) Score

93 / 100

Ping Identity has an overall Customer Satisfaction score of 93 rated by its users and customers.

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Very Satisfied	79%
Satisfied	14%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	7%

Very Satisfied

79%

Satisfied

14%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Ping Identity Customer Satisfaction

Ping Identity's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Male customers.

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Ranked Ping Identity Customer Satisfaction the Highest

Caucasian	100%
Female	100%
Tech	100%

Ranked Ping Identity Customer Satisfaction the Lowest

Male	100%

Ping Identity Customer Satisfaction Score by Gender

Ping Identity's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.

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100 / 100

Male

	Very Satisfied	75%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

100 / 100

Female

	Very Satisfied	67%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Ping Identity Customer Satisfaction Score by Ethnicity

Caucasian
100%

CSAT according to Caucasian

Ping Identity's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.

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100 / 100

Very Satisfied	50%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Ping Identity Customer Satisfaction Score by Industry

Ping Identity's Customer Satisfaction score was rated 100 points by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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			"label": "Tech",
			"groupId": 104,
			"score": 100,
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Tech	100

Ping Identity Customer Satisfaction vs. Competitors

Compared to its competitors, Ping Identity's Customer Satisfaction score is rated right above Okta, and is preceded by SecureAuth.

COMPANY		Customer Satisfaction (CSAT) Score
	SecureAuth	100%
	Ping Identity	93%
	Okta	70%
	OneLogin, Inc.	67%
	Oracle	67%
	Identiv	0%
	TraceSecurity	0%

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Ping Identity Customer Service

4.4/5

Ping Identity has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.

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About Ping Identity's Customer Service

Address

Denver, CO

Website

https://www.pingidentity.com/

Phone Number

(303) 468-2900

Quick Insights into Ping Identity Customer Service

Ping Identity's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.

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Ranked Ping Identity Customer Service the Highest

Female	5
Caucasian	4.9
Tech	4.8

Ranked Ping Identity Customer Service the Lowest

Male	4.9

Ping Identity Customer Service Score by Gender

Female customers rated Ping Identity's Customer Service score 0.1 stars higher than Male customers.

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Male

4.9/5

Female

5/5

Ping Identity Customer Service Score by Ethnicity

Ping Identity's Customer Service score was rated 4.9 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.9	Caucasian	4.9

Ping Identity Customer Service Score by Usage

Ping Identity's Customer Service score was rated 4.6 stars by customers who have used Ping Identity's products/services for Less than 1 Year.

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Less than 1 Year	4.6

Ping Identity Customer Service Score by Industry

Ping Identity's Customer Service score was rated 4.8 stars by Tech industry customers.

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Tech	4.8

Ping Identity Customer Service vs. Competitors

Compared to its competitors, Ping Identity's Customer Service score is rated right above Oracle.

COMPANY		Customer Service Score
	Ping Identity	4.4/5
	Oracle	3.6/5
	Okta	3.6/5
	OneLogin, Inc.	3.5/5
	SecureAuth	3/5
	Identiv	N/A
	TraceSecurity	N/A

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Ping Identity as an Employer

4.3/5

Ping Identity has a 4.3/5 stars for its overall company culture rated by their employees

top

CEO of Ping Identity

Andre Durand

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Ping Identity scored a 62 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Ping Identity would recommend the brand to a friend. ENPS measures how likely Ping Identity employees would recommend working at Ping Identity to a friend.

Net Promoter Score

NPS Score

76%	Promoters
10%	Passive
14%	Detractors

Employee Net Promoter Score

eNPS Score

59%	Promoters
22%	Passive
19%	Detractors

Global Ranking Snapshot

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1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail