62
NPS
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OneLogin, Inc.
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About OneLogin, Inc. Brand
Cloud-based IAM for the modern enterprise Among its major competitors, OneLogin, Inc. is ranked in 1st place for NPS while Ping Identity is 2nd, and Docusign is 3rd.Their current valuation is $550.00M
Brand at a Glance
85%
Customer Loyalty
4.3/5
Product Quality
4/5
Pricing
3.5/5
Customer Service
OneLogin, Inc. CMO
Miles Kelly
Miles Kelly serves as the Chief Marketing Officer of OneLogin. Miles started at OneLogin in November of 2017. Miles currently resides in San Francisco Bay Area.
OneLogin, Inc. Ranking
- #1 / 4 of its competitors
OneLogin, Inc. NPS
OneLogin, Inc.'s Net Promoter Score (NPS) is a 62 with 76% Promoters, 10% Passives, and 14% Detractors. Net Promoter Score tracks whether OneLogin, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
OneLogin, Inc. Overall NPS
| 76% | Promoters |
|---|---|
| 10% | Passives |
| 14% | Detractors |
OneLogin, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 64 | Aug 2020 | 64 |
Jan 2021 64 | Jan 2021 | 64 |
Jul 2021 66 | Jul 2021 | 66 |
Aug 2021 67 | Aug 2021 | 67 |
Apr 2022 61 | Apr 2022 | 61 |
How Other Brands Compare
OneLogin, Inc. is ranked first for NPS among its competitors. Ping Identity and Docusign come in second and third, with Okta coming in at #4. Among those competitors, it is the lowest valued company behind Docusign.
OneLogin, Inc. |  Docusign |  Okta |  Ping Identity | |
| Global Ranking | #- | #131 | #- | #- |
| NPS | 62 | 38 | 30 | 62 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $550.00M | $39.83B | $28.27B | $1.84B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OneLogin, Inc. NPS by Usage
OneLogin, Inc.'s NPS was rated the highest by customers who have used OneLogin, Inc.'s products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 46 | Less than 1 Year | 46 |
2 to 5 Years 61 | 2 to 5 Years | 61 |
OneLogin, Inc. NPS vs. Competitors
Compared to its competitors, OneLogin, Inc.'s NPS is rated right above Ping Identity.
| COMPANY | NPS Score | |
|---|---|---|
| OneLogin, Inc. | 62 |
| Ping Identity | 62 |
| Docusign | 38 |
| Okta | 30 |
 | Centrify | 0 |
 | ForgeRock | -11 |
OneLogin, Inc. Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of OneLogin, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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OneLogin, Inc. Customer Loyalty vs. Competitors
Compared to its competitors, OneLogin, Inc.'s Customer Loyalty score is rated right above Docusign, and is preceded by Ping Identity.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ping Identity | 89% |
| OneLogin, Inc. | 85% |
| Docusign | 77% |
| Okta | 66% |
| ForgeRock | 66% |
| Centrify | 10% |
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OneLogin, Inc. Product Quality
4.3/5
OneLogin, Inc. has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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OneLogin, Inc. Product Information
OneLogin, Inc. serves markets in the United States, Asia, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. OneLogin, Inc. supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
OneLogin, Inc.’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- https://www.onelogin.com
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
Enterprise
SaaS
Languages Supported
English
Dutch
French
German
Portuguese
Spanish
Japanese
Turkish
Italian
Ukrainian
Polish
Danish
Hungarian
Product Type
Identity & Access Management Software
Password Manager Software
Single Sign On (SSO) Software
IT Management Software
Cloud Security Software
Network Security Software
Authentication Software
Encryption Software
Antivirus Software
OneLogin, Inc. Product Quality vs. Competitors
Compared to its competitors, OneLogin, Inc.'s Product Quality score is rated right above Docusign, and is preceded by Ping Identity.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ping Identity | 4.5/5 |
| OneLogin, Inc. | 4.3/5 |
| Docusign | 4.1/5 |
| Okta | 4/5 |
| Centrify | 3.7/5 |
| ForgeRock | 3/5 |
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OneLogin, Inc. Pricing
OneLogin, Inc. ROI & Value For Money
4/5
OneLogin, Inc. has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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OneLogin, Inc. Pricing Plans
OneLogin, Inc. has a pricing structure that accommodates small, medium, and large businesses.
Who Uses OneLogin, Inc.?
Small Businesses
Medium Businesses
Large Enterprises
OneLogin, Inc. Pricing vs. Competitors
Compared to its competitors, OneLogin, Inc.'s ROI score is rated right above Docusign, and is preceded by Ping Identity.
| COMPANY | Pricing Score | |
|---|---|---|
| Ping Identity | 4.3/5 |
| OneLogin, Inc. | 4/5 |
| Docusign | 3.9/5 |
| Okta | 3.7/5 |
| Centrify | 3.7/5 |
| ForgeRock | 3.3/5 |
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OneLogin, Inc. Customer Satisfaction (CSAT)
OneLogin, Inc. Customer Satisfaction (CSAT) Score
67 / 100
OneLogin, Inc. has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OneLogin, Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, OneLogin, Inc.'s Customer Satisfaction score is rated right above Centrify, and is preceded by Okta.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ping Identity | 93% |
| ForgeRock | 80% |
| Docusign | 72% |
| Okta | 70% |
| OneLogin, Inc. | 67% |
| Centrify | 0% |
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OneLogin, Inc. Customer Service
3.5/5
OneLogin, Inc. has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About OneLogin, Inc.'s Customer Service
Address
100 California St Suite 900, San Francisco, CA 94111
Website
https://www.onelogin.com
Phone Number
(415) 645-6830
OneLogin, Inc.'s Social Links
OneLogin, Inc. Customer Service vs. Competitors
Compared to its competitors, OneLogin, Inc.'s Customer Service score is rated right above Centrify, and is preceded by Okta.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ping Identity | 4.4/5 |
| Docusign | 3.8/5 |
| Okta | 3.6/5 |
| OneLogin, Inc. | 3.5/5 |
| Centrify | 3.3/5 |
| ForgeRock | 3.1/5 |
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OneLogin, Inc. as an Employer
4.1/5
OneLogin, Inc. has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
OneLogin, Inc. scored a 62 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of OneLogin, Inc. would recommend the brand to a friend. ENPS measures how likely OneLogin, Inc. employees would recommend working at OneLogin, Inc. to a friend.
Net Promoter Score
62
NPS Score
| 76% | Promoters |
|---|---|
| 10% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 58% | Promoters |
|---|---|
| 27% | Passive |
| 15% | Detractors |
