-11
NPS
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ForgeRock
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About ForgeRock's Brand
ForgeRock digital identity management solutions transform how organizations securely interact with customers, employees, devices, and things. Among its major competitors, ForgeRock is ranked in 7th place for NPS while Auth0 is 1st, and Gigya is 2nd.Their current valuation is $400.00M
Brand at a Glance
66%
Customer Loyalty
3/5
Product Quality
3.3/5
Pricing
3.1/5
Customer Service
ForgeRock CMO
ForgeRock Ranking
- #4 / 4 of its competitors
ForgeRock NPS
ForgeRock's Net Promoter Score (NPS) is a -11 with 39% Promoters, 11% Passives, and 50% Detractors. Net Promoter Score tracks whether ForgeRock's customers would recommend using the product based on a scale of -100 to 100.
ForgeRock Overall NPS
| 39% | Promoters |
|---|---|
| 11% | Passives |
| 50% | Detractors |
ForgeRock NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -15 | Jun 2021 | -15 |
Aug 2021 0 | Aug 2021 | 0 |
Sep 2021 -11 | Sep 2021 | -11 |
May 2022 -20 | May 2022 | -20 |
Jul 2022 -9 | Jul 2022 | -9 |
Sep 2022 -17 | Sep 2022 | -17 |
Oct 2022 -24 | Oct 2022 | -24 |
Nov 2022 -15 | Nov 2022 | -15 |
Dec 2022 -6 | Dec 2022 | -6 |
Mar 2023 -13 | Mar 2023 | -13 |
Oct 2023 -6 | Oct 2023 | -6 |
Nov 2024 -12 | Nov 2024 | -12 |
How Other Brands Compare
ForgeRock is ranked #4 for NPS among its competitors. Auth0 and Workday come in first and second, with Okta coming in at third. Among those competitors, it is the lowest valued company behind Workday.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ForgeRock NPS vs. Competitors
Compared to its competitors, ForgeRock's NPS is rated right above CA Technologies, and is preceded by Radiant Logic.
| COMPANY | NPS Score | |
|---|---|---|
 | Auth0 | 62 |
 | Gigya | 34 |
 | Workday | 31 |
 | Okta | 30 |
 | Janrain | 0 |
 | Radiant Logic | 0 |
| ForgeRock | -11 |
 | CA Technologies | -33 |
 | LifeLock | -69 |
 | Four Winds Interactive | -100 |
ForgeRock Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of ForgeRock users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ForgeRock Customer Loyalty vs. Competitors
Compared to its competitors, ForgeRock's Customer Loyalty score is rated right above LifeLock, and is preceded by Okta.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Radiant Logic | 100% |
| Workday | 80% |
| Auth0 | 78% |
| CA Technologies | 69% |
| Okta | 66% |
| ForgeRock | 66% |
| LifeLock | 55% |
| Gigya | N/A |
| Janrain | N/A |
| Four Winds Interactive | N/A |
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ForgeRock Product Quality
3/5
ForgeRock has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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ForgeRock Product Information
ForgeRock’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.forgerock.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
SaaS
ForgeRock Product Quality vs. Competitors
Compared to its competitors, ForgeRock's Product Quality score is rated right above LifeLock, and is preceded by CA Technologies.
| COMPANY | Product Quality Score | |
|---|---|---|
| Okta | 4/5 |
| Janrain | 4/5 |
| Workday | 3.9/5 |
| Auth0 | 3.8/5 |
| Radiant Logic | 3.6/5 |
| Gigya | 3.5/5 |
| CA Technologies | 3.4/5 |
| ForgeRock | 3/5 |
| LifeLock | 2/5 |
| Four Winds Interactive | N/A |
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ForgeRock Pricing
ForgeRock ROI & Value For Money
3.3/5
ForgeRock has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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ForgeRock Pricing vs. Competitors
Compared to its competitors, ForgeRock's ROI score is rated right above Gigya, and is preceded by CA Technologies.
| COMPANY | Pricing Score | |
|---|---|---|
| Workday | 3.8/5 |
| Okta | 3.7/5 |
| Radiant Logic | 3.7/5 |
| Auth0 | 3.7/5 |
| CA Technologies | 3.5/5 |
| ForgeRock | 3.3/5 |
| Gigya | 3/5 |
| LifeLock | 1.9/5 |
| Janrain | N/A |
| Four Winds Interactive | N/A |
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ForgeRock Customer Satisfaction (CSAT)
ForgeRock Customer Satisfaction (CSAT) Score
80 / 100
ForgeRock has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ForgeRock Customer Satisfaction vs. Competitors
Compared to its competitors, ForgeRock's Customer Satisfaction score is rated right above Workday, and is preceded by Radiant Logic.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Janrain | 100% |
| Radiant Logic | 100% |
| ForgeRock | 80% |
| Workday | 72% |
| Okta | 70% |
| Auth0 | 50% |
| CA Technologies | 20% |
| LifeLock | 18% |
| Gigya | 0% |
| Four Winds Interactive | 0% |
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ForgeRock Customer Service
3.1/5
ForgeRock has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About ForgeRock's Customer Service
Address
201 Mission Street, Suite 2900, San Francisco, CA 94105
Website
http://www.forgerock.com
Phone Number
4155991100
ForgeRock's Social Links
ForgeRock Customer Service vs. Competitors
Compared to its competitors, ForgeRock's Customer Service score is rated right above LifeLock, and is preceded by CA Technologies.
| COMPANY | Customer Service Score | |
|---|---|---|
| Workday | 3.9/5 |
| Auth0 | 3.7/5 |
| Gigya | 3.7/5 |
| Radiant Logic | 3.7/5 |
| Okta | 3.6/5 |
| CA Technologies | 3.5/5 |
| ForgeRock | 3.1/5 |
| LifeLock | 1.7/5 |
| Janrain | N/A |
| Four Winds Interactive | N/A |
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ForgeRock as an Employer
4.2/5
ForgeRock has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
ForgeRock scored a -11 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of ForgeRock would recommend the brand to a friend. ENPS measures how likely ForgeRock employees would recommend working at ForgeRock to a friend.
Net Promoter Score
-11
NPS Score
| 39% | Promoters |
|---|---|
| 11% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 58% | Promoters |
|---|---|
| 14% | Passive |
| 28% | Detractors |
