0
NPS
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Janrain
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About Janrain's Brand
Janrain provides Customer Identity & Access Management solutions to activate and secure consumer's digital identities. Among its major competitors, Janrain is ranked in 4th place for NPS while Auth0 is 1st, and Gigya is 2nd.
Brand at a Glance
4/5
Product Quality
Janrain Ranking
- #4 / 4 of its competitors
Janrain NPS
Janrain's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Janrain's customers would recommend using the product based on a scale of -100 to 100.
Janrain Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Janrain NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Jan 2024 0 | Jan 2024 | 0 |
How Other Brands Compare
Janrain is ranked #4 for NPS among its competitors. Auth0 and Gigya come in first and second, with Salesloft coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Janrain Product Quality
4/5
Janrain has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Janrain Product Information
Janrain serves markets in the United States, Asia, Europe, and Canada. Janrain supports Web devices and offers products for medium and large sized businesses.
Janrain’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.janrain.com
- Company Size
- 51-200 Employees
Industry
Tech
Big Data
Enterprise
SaaS
Languages Supported
English
French
German
Product Type
Personalization and Behavioral Targeting Software
Social Media Marketing Software
Identity & Access Management Software
Registration Software
Single Sign On (SSO) Software
Janrain Product Quality vs. Competitors
Compared to its competitors, Janrain's Product Quality score is rated right above Auth0, and is preceded by colabo.
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VS
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Janrain Customer Satisfaction (CSAT)
Janrain Customer Satisfaction (CSAT) Score
100 / 100
Janrain has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Janrain Customer Satisfaction vs. Competitors
Compared to its competitors, Janrain's Customer Satisfaction score is rated right above ForgeRock.
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Janrain as an Employer
4.1/5
Janrain has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Janrain scored a 0 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Janrain would recommend the brand to a friend. ENPS measures how likely Janrain employees would recommend working at Janrain to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
