62
NPS
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Auth0
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About Auth0 Brand
Auth0 develops and operates an authentication platform that allows developers to implement identity solutions for their applications. Among its major competitors, Auth0 is ranked in 1st place for NPS while PING is 2nd, and Okta is 3rd.Their current valuation is $850.00M
Brand at a Glance
78%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Auth0 Ranking
- #1 / 4 of its competitors
Auth0 NPS
Auth0's Net Promoter Score (NPS) is a 62 with 77% Promoters, 8% Passives, and 15% Detractors. Net Promoter Score tracks whether Auth0's customers would recommend using the product based on a scale of -100 to 100.
Auth0 Overall NPS
| 77% | Promoters |
|---|---|
| 8% | Passives |
| 15% | Detractors |
Auth0 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Feb 2021 -33 | Feb 2021 | -33 |
Mar 2021 20 | Mar 2021 | 20 |
May 2021 33 | May 2021 | 33 |
Jul 2021 50 | Jul 2021 | 50 |
Sep 2021 55 | Sep 2021 | 55 |
Dec 2021 54 | Dec 2021 | 54 |
Mar 2022 60 | Mar 2022 | 60 |
How Other Brands Compare
Auth0 is ranked first for NPS among its competitors. PING and Okta come in second and third, with ForgeRock coming in at #4. Among those competitors, it is the most valued company behind Okta.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Auth0 NPS by Gender
Auth0's NPS was rated 100 by Male customers on Comparably.
Male
100
Auth0's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Auth0's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Auth0 NPS by Age
Auth0's NPS was rated 100 points by customers ages 31-35 on Comparably.
Auth0 NPS by Usage
Auth0's NPS was rated 34 points by customers who have used Auth0's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
Auth0 Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Auth0 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Auth0 Customer Loyalty Score by Gender
Auth0's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Auth0 Customer Loyalty Score by Age
Auth0's Customer Loyalty score was rated 70% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Auth0.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
Auth0 Customer Loyalty Score by Usage
Auth0's Customer Loyalty score was rated 40% by customers who have used Auth0's products/services for 1 to 2 Years.
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Auth0 Customer Loyalty Score by Industry
Auth0's Customer Loyalty score was rated 100% by Tech industry customers.
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Auth0 Customer Loyalty vs. Competitors
Compared to its competitors, Auth0's Customer Loyalty score is rated right above Okta, and is preceded by PING.
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Auth0 Product Quality
3.8/5
Auth0 has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Auth0 Product Information
Auth0’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Auth0's product the highest.
- Website
- https://auth0.com
- Company Size
- 501-1,000 Employees
Industry
Tech
SaaS
Quick Insights into Auth0 Product Quality
Auth0's Product Quality score was rated highest by Male customers.
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Ranked Auth0 Product Quality the Highest
Auth0 Product Quality Score by Gender
Auth0's Product Quality score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
Auth0 Product Quality Score by Age
Auth0's Product Quality score was rated 4.6 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Auth0.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
Auth0 Product Quality Score by Usage
Auth0's Product Quality score was rated 3.1 stars by customers who have used Auth0's products/services for 1 to 2 Years.
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Auth0 Product Quality Score by Industry
Auth0's Product Quality score was rated 5 stars by Tech industry customers.
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Auth0 Product Quality vs. Competitors
Compared to its competitors, Auth0's Product Quality score is rated right above ForgeRock, and is preceded by Janrain.
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VS
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Auth0 Pricing
Auth0 ROI & Value For Money
3.7/5
Auth0 has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Auth0 Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Auth0 ROI
Auth0's ROI score was rated highest by customers ages 31-35.
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Ranked Auth0 ROI the Highest
Auth0 ROI Score by Gender
Auth0's ROI score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Auth0.
Male
4.5/5
Female
N/A
Auth0 ROI Score by Age
Auth0's ROI score was rated 4.6 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Auth0.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
Auth0 ROI Score by Usage
Auth0's ROI score was rated 3.3 stars by customers who have used Auth0's products/services for 1 to 2 Years.
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Auth0 ROI Score by Industry
Auth0's ROI score was rated 4.5 stars by Tech industry customers.
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Auth0 Pricing vs. Competitors
Compared to its competitors, Auth0's ROI score is rated right above ForgeRock, and is preceded by Okta.
Unlock Auth0 ROI vs. Competitors Data
VS
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Auth0 Customer Satisfaction (CSAT)
Auth0 Customer Satisfaction (CSAT) Score
50 / 100
Auth0 has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Auth0 Customer Satisfaction vs. Competitors
Compared to its competitors, Auth0's Customer Satisfaction score is rated right above ID.me, and is preceded by Okta.
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Auth0 Customer Service
3.7/5
Auth0 has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Auth0's Customer Service
Address
10800 NE 8th, St Suite 700, Bellevue, WA 98004
Website
https://auth0.com
Quick Insights into Auth0 Customer Service
Auth0's Customer Service score was rated highest by customers ages 31-35.
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Ranked Auth0 Customer Service the Highest
Auth0 Customer Service Score by Gender
Auth0's Customer Service score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Auth0 Customer Service Score by Age
Auth0's Customer Service score was rated 4.8 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Auth0.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.8 | 31-35 | 4.8 |
Auth0 Customer Service Score by Usage
Auth0's Customer Service score was rated 3.5 stars by customers who have used Auth0's products/services for 1 to 2 Years.
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Auth0 Customer Service Score by Industry
Auth0's Customer Service score was rated 4.6 stars by Tech industry customers.
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Auth0 Customer Service vs. Competitors
Compared to its competitors, Auth0's Customer Service score is rated right above Okta, and is preceded by PING.
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Auth0 as an Employer
4.5/5
Auth0 has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Auth0 scored a 62 for Net Promoter Score and a 64 for Employee Net Promoter Score. NPS gauges how likely a customer of Auth0 would recommend the brand to a friend. ENPS measures how likely Auth0 employees would recommend working at Auth0 to a friend.
Net Promoter Score
62
NPS Score
| 77% | Promoters |
|---|---|
| 8% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
64
eNPS Score
| 82% | Promoters |
|---|---|
| 0% | Passive |
| 18% | Detractors |
