Gigamon NPS & Customer Reviews

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Gigamon

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Gigamon

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About Gigamon's Brand

Gigamon is the company driving the convergence of networking and security. Among its major competitors, Gigamon is ranked in 6th place for NPS while Ixia is 1st, and Big Switch Networks is 2nd.

Brand at a Glance

60%

Customer Loyalty

3.8/5

Product Quality

3.7/5

Pricing

3.1/5

Customer Service

Gigamon CMO

Karl Bergh

Gigamon Ranking

^#3 / 4 of its competitors

Gigamon NPS

Gigamon's Net Promoter Score (NPS) is a 30 with 60% Promoters, 10% Passives, and 30% Detractors. Net Promoter Score tracks whether Gigamon's customers would recommend using the product based on a scale of -100 to 100.

Gigamon Overall NPS

NPS

60%	Promoters
10%	Passives
30%	Detractors

Gigamon NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2021 100	Feb 2021	100
May 2021 100	May 2021	100
Aug 2021 66	Aug 2021	66
Jun 2022 75	Jun 2022	75
Sep 2022 40	Sep 2022	40
Mar 2023 17	Mar 2023	17
Oct 2023 29	Oct 2023	29
Mar 2024 37	Mar 2024	37
Jan 2025 22	Jan 2025	22
Apr 2025 30	Apr 2025	30

How Other Brands Compare

Gigamon is ranked third for NPS among its competitors. Cisco and Palo Alto Networks come in first and second, with NETSCOUT coming in at #4.

	Gigamon	Cisco	Palo Alto Networks	NETSCOUT
Global Ranking	#-	#71	#446	#665
NPS	30	36	32	-7
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	-
Valuation Updated every 24 hours for public companies	-	$192.85B	$31.32B	$2.12B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Gigamon NPS vs. Competitors

Compared to its competitors, Gigamon's NPS is rated right above cPacket Networks, and is preceded by Palo Alto Networks.

COMPANY		NPS Score
	Ixia	100
	Big Switch Networks	67
	Cisco	36
	Juniper Networks	34
	Palo Alto Networks	32
	Gigamon	30
	cPacket Networks	N/A
	NETSCOUT	-7

Gigamon Customer Reviews

Gigamon Customer Loyalty

60%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

60% of Gigamon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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60%

40%

Gigamon Customer Loyalty vs. Competitors

Compared to its competitors, Gigamon's Customer Loyalty score is rated right above cPacket Networks, and is preceded by NETSCOUT.

COMPANY		Customer Loyalty Score
	Ixia	100%
	Juniper Networks	86%
	Big Switch Networks	83%
	Palo Alto Networks	82%
	Cisco	81%
	NETSCOUT	61%
	Gigamon	60%
	cPacket Networks	N/A

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Gigamon Product Quality

3.8/5

Gigamon has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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Gigamon Product Information

Gigamon’s product quality score is a 3.8 out of 5 as rated by its users and customers.

Website: http://www.gigamon.com

Company Size: 501-1,000 Employees

Industry

Tech

Big Data

Enterprise

Hardware and Devices

SaaS

Gigamon Product Quality vs. Competitors

Compared to its competitors, Gigamon's Product Quality score is rated right above Big Switch Networks, and is preceded by Palo Alto Networks.

COMPANY		Product Quality Score
	Juniper Networks	4.2/5
	Cisco	4.1/5
	Ixia	4/5
	Palo Alto Networks	3.9/5
	Gigamon	3.8/5
	Big Switch Networks	3.5/5
	NETSCOUT	3.3/5
	cPacket Networks	N/A

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Gigamon Pricing

Gigamon ROI & Value For Money

3.7/5

Gigamon has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Gigamon Pricing vs. Competitors

Compared to its competitors, Gigamon's ROI score is rated right above Big Switch Networks, and is preceded by Palo Alto Networks.

COMPANY		Pricing Score
	Juniper Networks	4.2/5
	Ixia	4/5
	Cisco	4/5
	Palo Alto Networks	3.8/5
	Gigamon	3.7/5
	Big Switch Networks	3.6/5
	NETSCOUT	3/5
	cPacket Networks	N/A

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Gigamon Customer Satisfaction (CSAT)

Gigamon Customer Satisfaction (CSAT) Score

60 / 100

Gigamon has an overall Customer Satisfaction score of 60 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	60%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	40%
Very Dissatisfied	0%

Very Satisfied

60%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

40%

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Gigamon Customer Satisfaction vs. Competitors

Compared to its competitors, Gigamon's Customer Satisfaction score is rated right above NETSCOUT, and is preceded by Palo Alto Networks.

COMPANY		Customer Satisfaction (CSAT) Score
	Ixia	100%
	Big Switch Networks	100%
	Juniper Networks	78%
	Cisco	77%
	Palo Alto Networks	73%
	Gigamon	60%
	NETSCOUT	42%
	cPacket Networks	0%

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Gigamon Customer Service

3.1/5

Gigamon has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.

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About Gigamon's Customer Service

Address

3300 Olcott Street, Santa Clara, CA 95054

Website

http://www.gigamon.com

Phone Number

4088314566

Gigamon Customer Service vs. Competitors

Compared to its competitors, Gigamon's Customer Service score is rated right above NETSCOUT, and is preceded by Big Switch Networks.

COMPANY		Customer Service Score
	Juniper Networks	4.2/5
	Cisco	4.1/5
	Ixia	4/5
	Palo Alto Networks	3.9/5
	Big Switch Networks	3.7/5
	Gigamon	3.1/5
	NETSCOUT	2.9/5
	cPacket Networks	N/A

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Gigamon as an Employer

4.2/5

Gigamon has a 4.2/5 stars for its overall company culture rated by their employees

top

20%

CEO of Gigamon

Paul Hooper

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Gigamon scored a 30 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Gigamon would recommend the brand to a friend. ENPS measures how likely Gigamon employees would recommend working at Gigamon to a friend.

Net Promoter Score

NPS Score

60%	Promoters
10%	Passive
30%	Detractors

Employee Net Promoter Score

eNPS Score

52%	Promoters
24%	Passive
24%	Detractors

Global Ranking Snapshot

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5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail