67
NPS
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Big Switch Networks
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About Big Switch Networks' Brand
Big Switch Networks is the Next-Generation Data Center Networking Company Among its major competitors, Big Switch Networks is ranked in 2nd place for NPS while Ixia is 1st, and Arista Networks is 3rd.Their current valuation is $465.00M
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Big Switch Networks Ranking
- #2 / 4 of its competitors
Big Switch Networks NPS
Big Switch Networks's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Big Switch Networks's customers would recommend using the product based on a scale of -100 to 100.
Big Switch Networks Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Big Switch Networks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Jul 2022 50 | Jul 2022 | 50 |
Sep 2022 66 | Sep 2022 | 66 |
How Other Brands Compare
Big Switch Networks is ranked second for NPS among its competitors. Ixia and Arista Networks come in first and third, with Affirmed coming in at #4. Among those competitors, it is the third most valued company behind Ixia.
Big Switch Networks |  Arista Networks |  Ixia |  Affirmed | |
| Global Ranking | #- | #824 | #- | #- |
| NPS | 67 | 56 | 100 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $465.00M | $23.53B | $26.46B | $450.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Big Switch Networks NPS vs. Competitors
Compared to its competitors, Big Switch Networks's NPS is rated right above Arista Networks, and is preceded by Ixia.
| COMPANY | NPS Score | |
|---|---|---|
| Ixia | 100 |
| Big Switch Networks | 67 |
| Arista Networks | 56 |
 | Gigamon | 30 |
 | Cohere Technologies | N/A |
 | VSS Monitoring | N/A |
| Affirmed | N/A |
Big Switch Networks Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Big Switch Networks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Big Switch Networks Customer Loyalty vs. Competitors
Compared to its competitors, Big Switch Networks's Customer Loyalty score is rated right above Gigamon, and is preceded by Arista Networks.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ixia | 100% |
| Arista Networks | 84% |
| Big Switch Networks | 83% |
| Gigamon | 60% |
| Cohere Technologies | N/A |
| VSS Monitoring | N/A |
| Affirmed | N/A |
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Big Switch Networks Product Quality
3.5/5
Big Switch Networks has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Big Switch Networks Product Information
Big Switch Networks’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.bigswitch.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
SaaS
Big Switch Networks Product Quality vs. Competitors
Compared to its competitors, Big Switch Networks's Product Quality score is rated right above Cohere Technologies, and is preceded by Gigamon.
| COMPANY | Product Quality Score | |
|---|---|---|
| Arista Networks | 4.2/5 |
| Ixia | 4/5 |
| Gigamon | 3.8/5 |
| Big Switch Networks | 3.5/5 |
| Cohere Technologies | N/A |
| VSS Monitoring | N/A |
| Affirmed | N/A |
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Big Switch Networks Pricing
Big Switch Networks ROI & Value For Money
3.6/5
Big Switch Networks has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Big Switch Networks Pricing vs. Competitors
Compared to its competitors, Big Switch Networks's ROI score is rated right above Cohere Technologies, and is preceded by Gigamon.
| COMPANY | Pricing Score | |
|---|---|---|
| Arista Networks | 4.4/5 |
| Ixia | 4/5 |
| Gigamon | 3.7/5 |
| Big Switch Networks | 3.6/5 |
| Cohere Technologies | N/A |
| VSS Monitoring | N/A |
| Affirmed | N/A |
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Big Switch Networks Customer Satisfaction (CSAT)
Big Switch Networks Customer Satisfaction (CSAT) Score
100 / 100
Big Switch Networks has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Big Switch Networks Customer Satisfaction vs. Competitors
Compared to its competitors, Big Switch Networks's Customer Satisfaction score is rated right above Arista Networks, and is preceded by Ixia.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ixia | 100% |
| Big Switch Networks | 100% |
| Arista Networks | 88% |
| Gigamon | 60% |
| Cohere Technologies | 0% |
| VSS Monitoring | 0% |
| Affirmed | 0% |
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Big Switch Networks Customer Service
3.7/5
Big Switch Networks has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Big Switch Networks's Customer Service
Address
3965 Freedom Circle, Suite 300, Santa Clara, CA 95054
Website
http://www.bigswitch.com
Phone Number
1-650-322-6510
Big Switch Networks's Social Links
Big Switch Networks Customer Service vs. Competitors
Compared to its competitors, Big Switch Networks's Customer Service score is rated right above Gigamon, and is preceded by Ixia.
| COMPANY | Customer Service Score | |
|---|---|---|
| Arista Networks | 4.3/5 |
| Ixia | 4/5 |
| Big Switch Networks | 3.7/5 |
| Gigamon | 3.1/5 |
| Cohere Technologies | N/A |
| VSS Monitoring | N/A |
| Affirmed | N/A |
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Big Switch Networks as an Employer
3.8/5
Big Switch Networks has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Big Switch Networks scored a 67 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Big Switch Networks would recommend the brand to a friend. ENPS measures how likely Big Switch Networks employees would recommend working at Big Switch Networks to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
