22
NPS
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Matson
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About Matson's Brand
Matson continues to strengthen its ocean transportation services through fleet enhancements, industry leading on time arrival records and Among its major competitors, Matson is ranked in 2nd place for NPS while Workday is 1st, and Hapag-Lloyd is 3rd.Their current market cap is $2.72B
Brand at a Glance
72%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Matson Ranking
- #2 / 4 of its competitors
Matson NPS
Matson's Net Promoter Score (NPS) is a 22 with 53% Promoters, 16% Passives, and 31% Detractors. Net Promoter Score tracks whether Matson's customers would recommend using the product based on a scale of -100 to 100.
Matson Overall NPS
| 53% | Promoters |
|---|---|
| 16% | Passives |
| 31% | Detractors |
Matson NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 14 | Jun 2023 | 14 |
Oct 2023 9 | Oct 2023 | 9 |
Jan 2024 12 | Jan 2024 | 12 |
Apr 2024 17 | Apr 2024 | 17 |
Aug 2024 12 | Aug 2024 | 12 |
Oct 2024 16 | Oct 2024 | 16 |
Nov 2024 15 | Nov 2024 | 15 |
Dec 2024 18 | Dec 2024 | 18 |
Jan 2025 20 | Jan 2025 | 20 |
Feb 2025 17 | Feb 2025 | 17 |
Apr 2025 19 | Apr 2025 | 19 |
May 2025 22 | May 2025 | 22 |
How Other Brands Compare
Matson is ranked second for NPS among its competitors. Workday and Hapag-Lloyd come in first and third, with Golden Ocean Group Limited coming in at #4. Among those competitors, it is the second most valued company behind Workday.
Matson |  Workday |  Golden Ocean Group Limited |  Hapag-Lloyd | |
| Global Ranking | #- | #298 | #- | #- |
| NPS | 22 | 31 | - | 16 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $2.72B | $49.74B | $1.36B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Matson NPS by Gender
Matson's NPS was rated 25 by Male customers on Comparably.
Male
25
Matson's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
N/A
Matson's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Matson NPS vs. Competitors
Compared to its competitors, Matson's NPS is rated right above Hapag-Lloyd, and is preceded by Workday.
| COMPANY | NPS Score | |
|---|---|---|
| Workday | 31 |
| Matson | 22 |
| Hapag-Lloyd | 16 |
 | APL | N/A |
 | Orient Overseas Container Line | N/A |
Matson Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Matson users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Matson Customer Loyalty Score by Gender
Matson's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Matson Customer Loyalty vs. Competitors
Compared to its competitors, Matson's Customer Loyalty score is rated right above Hapag-Lloyd, and is preceded by Workday.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Workday | 80% |
| Matson | 72% |
| Hapag-Lloyd | 72% |
| APL | N/A |
| Orient Overseas Container Line | N/A |
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Matson Product Quality
3.6/5
Matson has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Matson Product Information
Matson’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://matson.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Transportation and Warehousing
Quick Insights into Matson Product Quality
Matson's Product Quality score was rated highest by Male customers.
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Ranked Matson Product Quality the Highest
Matson Product Quality Score by Gender
Matson's Product Quality score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Matson Product Quality vs. Competitors
Compared to its competitors, Matson's Product Quality score is rated right above Hapag-Lloyd, and is preceded by Workday.
| COMPANY | Product Quality Score | |
|---|---|---|
| Workday | 3.9/5 |
| Matson | 3.6/5 |
| Hapag-Lloyd | 3.4/5 |
| APL | N/A |
| Orient Overseas Container Line | N/A |
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Matson Pricing
Matson ROI & Value For Money
3.3/5
Matson has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Matson ROI
Matson's ROI score was rated highest by Male customers.
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Ranked Matson ROI the Highest
Matson ROI Score by Gender
Matson's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Matson Pricing vs. Competitors
Compared to its competitors, Matson's ROI score is rated right above APL, and is preceded by Hapag-Lloyd.
| COMPANY | Pricing Score | |
|---|---|---|
| Workday | 3.8/5 |
| Hapag-Lloyd | 3.5/5 |
| Matson | 3.3/5 |
| APL | N/A |
| Orient Overseas Container Line | N/A |
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Matson Customer Satisfaction (CSAT)
Matson Customer Satisfaction (CSAT) Score
78 / 100
Matson has an overall Customer Satisfaction score of 78 rated by its users and customers.
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Very Satisfied
61%
Satisfied
17%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Matson Customer Satisfaction
Matson's Customer Satisfaction score was rated highest by Male customers.
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Ranked Matson Customer Satisfaction the Highest
Matson Customer Satisfaction Score by Gender
Matson's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Matson Customer Satisfaction vs. Competitors
Compared to its competitors, Matson's Customer Satisfaction score is rated right above Workday, and is preceded by Hapag-Lloyd.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Hapag-Lloyd | 83% |
| Matson | 78% |
| Workday | 72% |
| APL | 0% |
| Orient Overseas Container Line | 0% |
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Matson Customer Service
3.2/5
Matson has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Matson's Customer Service
Address
Honolulu, HI
Website
http://matson.com
Phone Number
808-848-1211
Quick Insights into Matson Customer Service
Matson's Customer Service score was rated highest by Male customers.
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Ranked Matson Customer Service the Highest
Matson Customer Service Score by Gender
Matson's Customer Service score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Matson Customer Service vs. Competitors
Compared to its competitors, Matson's Customer Service score is rated right above APL, and is preceded by Hapag-Lloyd.
| COMPANY | Customer Service Score | |
|---|---|---|
| Workday | 3.9/5 |
| Hapag-Lloyd | 3.5/5 |
| Matson | 3.2/5 |
| APL | N/A |
| Orient Overseas Container Line | N/A |
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Matson as an Employer
3.0/5
Matson has a 3.0/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Matson scored a 22 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Matson would recommend the brand to a friend. ENPS measures how likely Matson employees would recommend working at Matson to a friend.
Net Promoter Score
22
NPS Score
| 53% | Promoters |
|---|---|
| 16% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 36% | Promoters |
|---|---|
| 21% | Passive |
| 43% | Detractors |
