52
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Mattermost
Marketing or Exec? Claim Your Free Account
About Mattermost's Brand
Among its major competitors, Mattermost is ranked in 1st place for NPS while Slack is 2nd, and Matrix is 3rd.
Brand at a Glance
4.3/5
Product Quality
4.3/5
Pricing
3.7/5
Customer Service
Mattermost Ranking
- #1 / 3 of its competitors
Mattermost NPS
Mattermost's Net Promoter Score (NPS) is a 52 with 63% Promoters, 26% Passives, and 11% Detractors. Net Promoter Score tracks whether Mattermost's customers would recommend using the product based on a scale of -100 to 100.
Mattermost Overall NPS
| 63% | Promoters |
|---|---|
| 26% | Passives |
| 11% | Detractors |
Mattermost NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 53 | Aug 2020 | 53 |
How Other Brands Compare
Mattermost is ranked first for NPS among its competitors. Slack and Matrix come in second and third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mattermost NPS by Usage
Mattermost's NPS was rated the highest by customers who have used Mattermost's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 28 | Less than 1 Year | 28 |
5 to 10 Years 83 | 5 to 10 Years | 83 |
Mattermost NPS vs. Competitors
Compared to its competitors, Mattermost's NPS is rated right above Slack.
| COMPANY | NPS Score | |
|---|---|---|
| Mattermost | 52 |
 | Slack | 50 |
 | Matrix | 50 |
Mattermost Product Quality
4.3/5
Mattermost has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Mattermost's overall Product Quality score rated by its users and customers.
Mattermost Product Information
Mattermost serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Mattermost supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
Mattermost’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Languages Supported
English
Chinese (Traditional)
Dutch
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Polish
Product Type
Web Collaboration Software
Internal Communications Software
Team Communication Software
Mattermost Product Quality vs. Competitors
Compared to its competitors, Mattermost's Product Quality score is rated right below Slack.
| COMPANY | Product Quality Score | |
|---|---|---|
| Matrix | 5/5 |
| Slack | 4.3/5 |
| Mattermost | 4.3/5 |
Unlock Mattermost Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Mattermost Product Quality vs. Competitors data and gain insights into your customers today.
Mattermost Pricing
Mattermost ROI & Value For Money
4.3/5
Mattermost has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Mattermost's overall ROI score rated by its users and customers.
Mattermost Pricing Plans
Mattermost has a pricing structure that accommodates medium and large businesses.
Who Uses Mattermost?
Medium Businesses
Large Enterprises
Mattermost Pricing vs. Competitors
Compared to its competitors, Mattermost's ROI score is rated right above Slack.
| COMPANY | Pricing Score | |
|---|---|---|
| Mattermost | 4.3/5 |
| Slack | 4.1/5 |
| Matrix | N/A |
Unlock Mattermost ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Mattermost ROI vs. Competitors data and gain insights into your customers today.
Mattermost Customer Service
3.7/5
Mattermost has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Mattermost's overall Customer Service score rated by its users and customers.
About Mattermost's Customer Service
Website
https://about.mattermost.com/
Mattermost Customer Service vs. Competitors
Compared to its competitors, Mattermost's Customer Service score is rated right above Matrix, and is preceded by Slack.
| COMPANY | Customer Service Score | |
|---|---|---|
| Slack | 4.1/5 |
| Mattermost | 3.7/5 |
| Matrix | N/A |
Unlock Mattermost Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Mattermost Customer Service vs. Competitors data and gain insights into your customers today.
Mattermost as an Employer
Consumer vs. Employees
Mattermost scored a 52 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Mattermost would recommend the brand to a friend. ENPS measures how likely Mattermost employees would recommend working at Mattermost to a friend.
Net Promoter Score
52
NPS Score
| 63% | Promoters |
|---|---|
| 26% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
