50
NPS
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Matrix
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About Matrix's Brand
Matrix is a leader in Telecom and Security solutions for modern businesses and enterprises. Among its major competitors, Matrix is ranked in 1st place for NPS while Axon is 2nd, and Epson is 3rd.
Brand at a Glance
5/5
Product Quality
Matrix Ranking
- #1 / 4 of its competitors
Matrix NPS
Matrix's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Matrix's customers would recommend using the product based on a scale of -100 to 100.
Matrix Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Matrix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 0 | Jun 2021 | 0 |
Sep 2022 0 | Sep 2022 | 0 |
Oct 2023 33 | Oct 2023 | 33 |
Apr 2024 50 | Apr 2024 | 50 |
How Other Brands Compare
Matrix is ranked first for NPS among its competitors. Axon and Epson come in second and third, with Robert Half coming in at #4.
Matrix |  Axon |  Robert Half |  Epson | |
| Global Ranking | #- | #558 | #695 | #- |
| NPS | 50 | 49 | 15 | 46 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $11.09B | $8.98B | $6.71B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Matrix NPS vs. Competitors
Compared to its competitors, Matrix's NPS is rated right above Axon.
| COMPANY | NPS Score | |
|---|---|---|
| Matrix | 50 |
| Axon | 49 |
| Epson | 46 |
| Robert Half | 15 |
 | Center for Open Science | N/A |
 | Inquisitr | N/A |
 | JayBird | N/A |
 | Linx | N/A |
 | Meizu | -100 |
Matrix Product Quality
5/5
Matrix has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Matrix Product Information
Matrix’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.matrixcomsec.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Hardware and Devices
Matrix Product Quality vs. Competitors
Compared to its competitors, Matrix's Product Quality score is rated right above Axon.
| COMPANY | Product Quality Score | |
|---|---|---|
| Matrix | 5/5 |
| Axon | 4.1/5 |
| Epson | 4.1/5 |
| Robert Half | 3/5 |
| Meizu | N/A |
| Center for Open Science | N/A |
| Inquisitr | N/A |
| JayBird | N/A |
| Linx | N/A |
Unlock Matrix Product Quality vs. Competitors Data
VS
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Matrix Customer Satisfaction (CSAT)
Matrix Customer Satisfaction (CSAT) Score
100 / 100
Matrix has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Matrix Customer Satisfaction vs. Competitors
Compared to its competitors, Matrix's Customer Satisfaction score is rated right above Epson.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Matrix | 100% |
| Epson | 85% |
| Axon | 65% |
| Robert Half | 53% |
| Meizu | 0% |
| Center for Open Science | 0% |
| Inquisitr | 0% |
| JayBird | 0% |
| Linx | 0% |
Unlock Matrix Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Matrix Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Matrix as an Employer
2.6/5
Matrix has a 2.6/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Matrix scored a 50 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Matrix would recommend the brand to a friend. ENPS measures how likely Matrix employees would recommend working at Matrix to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 47% | Promoters |
|---|---|
| 20% | Passive |
| 33% | Detractors |
