72
NPS
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Mavenir Systems
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About Mavenir Systems' Brand
Mavenir is the industry’s only 100% software-based, end-to-end, Cloud Native Network Software Provider, purpose-built to redefine network economics for CSPs. Among its major competitors, Mavenir Systems is ranked in 1st place for NPS while Ericsson is 2nd, and Nokia is 3rd.
Brand at a Glance
92%
Customer Loyalty
4.4/5
Product Quality
4.5/5
Pricing
4.6/5
Customer Service
Mavenir Systems Ranking
- #1 / 3 of its competitors
Mavenir Systems NPS
Mavenir Systems's Net Promoter Score (NPS) is a 72 with 84% Promoters, 4% Passives, and 12% Detractors. Net Promoter Score tracks whether Mavenir Systems's customers would recommend using the product based on a scale of -100 to 100.
Mavenir Systems Overall NPS
| 84% | Promoters |
|---|---|
| 4% | Passives |
| 12% | Detractors |
Mavenir Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 0 | Sep 2021 | 0 |
Jan 2022 50 | Jan 2022 | 50 |
Apr 2022 33 | Apr 2022 | 33 |
May 2022 50 | May 2022 | 50 |
Jul 2022 34 | Jul 2022 | 34 |
Aug 2022 0 | Aug 2022 | 0 |
Feb 2023 -11 | Feb 2023 | -11 |
Jun 2023 0 | Jun 2023 | 0 |
Sep 2024 71 | Sep 2024 | 71 |
How Other Brands Compare
Mavenir Systems is ranked first for NPS among its competitors. Ericsson and Nokia come in second and third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mavenir Systems NPS by Gender
Female customers rated Mavenir Systems's NPS 15 points higher than Male customers.
Male
85
Mavenir Systems's NPS was rated 85 by Male customers on Comparably.
91%
Promoters
3%
Passives
6%
Detractors
Female
100
Mavenir Systems's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Mavenir Systems NPS by Ethnicity
Mavenir Systems's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 86 | Asian or Pacific Islander | 86 |
Other 100 | Other | 100 |
Mavenir Systems NPS by Age
Mavenir Systems's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Mavenir Systems NPS by Usage
Mavenir Systems's NPS was rated the highest by customers who have used Mavenir Systems's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
1 to 2 Years 100 | 1 to 2 Years | 100 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Over 10 Years 100 | Over 10 Years | 100 |
Mavenir Systems NPS vs. Competitors
Compared to its competitors, Mavenir Systems's NPS is rated right above Ericsson.
| COMPANY | NPS Score | |
|---|---|---|
| Mavenir Systems | 72 |
 | Ericsson | 34 |
 | Nokia | 17 |
Mavenir Systems Customer Reviews
Out of the 18 Mavenir Systems customer reviews 17 were positive and 1 was constructive. Mavenir Systems customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Mavenir Systems Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of Mavenir Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Mavenir Systems Customer Loyalty Score by Gender
Female customers rated Mavenir Systems's Customer Loyalty score 6% higher than Male customers.
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Male
94%
Yes
Female
100%
Yes
Mavenir Systems Customer Loyalty Score by Ethnicity
Mavenir Systems's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mavenir Systems.
97
out of 100
Asian or Pacific Islander
100
out of 100
Other
Mavenir Systems Customer Loyalty Score by Age
Mavenir Systems's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
46-50 70% | 46-50 | 70% |
Mavenir Systems Customer Loyalty Score by Usage
Mavenir Systems's Customer Loyalty score was rated the highest by customers who have used Mavenir Systems's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Mavenir Systems Customer Loyalty Score by Industry
Mavenir Systems's Customer Loyalty score was rated the highest by Telecommunications industry customers, and the lowest by Tech industry customers.
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Mavenir Systems Customer Loyalty vs. Competitors
Compared to its competitors, Mavenir Systems's Customer Loyalty score is rated right above Ericsson.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mavenir Systems | 92% |
| Ericsson | 79% |
| Nokia | 77% |
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Mavenir Systems Product Quality
4.4/5
Mavenir Systems has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Mavenir Systems Product Information
Mavenir Systems’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Telecommunications industry rated Mavenir Systems's product the highest. Reviewers from the Tech industry rated Mavenir Systems the lowest at 4.4.
- Website
- http://www.mavenir.com
- Company Size
- 1,001-5,000 Employees
Industry
Telecommunications
Quick Insights into Mavenir Systems Product Quality
Mavenir Systems's Product Quality score was rated highest by customers who have used Mavenir Systems's products/services for 1 to 2 Years, and rated lowest by customers who have used Mavenir Systems's products/services for Less than 1 Year.
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Ranked Mavenir Systems Product Quality the Highest
Ranked Mavenir Systems Product Quality the Lowest
Mavenir Systems Product Quality Score by Gender
Female customers rated Mavenir Systems's Product Quality score 0.5 stars higher than Male customers.
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Male
4.5/5
Female
5/5
Mavenir Systems Product Quality Score by Ethnicity
Mavenir Systems's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 4.6 | Other | 4.6 |
Mavenir Systems Product Quality Score by Age
Mavenir Systems's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
31-35 4.2 | 31-35 | 4.2 |
36-40 4.9 | 36-40 | 4.9 |
41-45 4.8 | 41-45 | 4.8 |
46-50 4.1 | 46-50 | 4.1 |
Mavenir Systems Product Quality Score by Usage
Mavenir Systems's Product Quality score was rated the highest by customers who have used Mavenir Systems's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Mavenir Systems Product Quality Score by Industry
Mavenir Systems's Product Quality score was rated the highest by Telecommunications industry customers, and the lowest by Tech industry customers.
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Mavenir Systems Product Quality vs. Competitors
Compared to its competitors, Mavenir Systems's Product Quality score is rated right above Ericsson.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mavenir Systems | 4.4/5 |
| Ericsson | 4.1/5 |
| Nokia | 3.9/5 |
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Mavenir Systems Pricing
Mavenir Systems ROI & Value For Money
4.5/5
Mavenir Systems has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Mavenir Systems Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Telecommunications industry. The users from the Tech industry think that they had the lowest ROI from Mavenir Systems.
Quick Insights into Mavenir Systems ROI
Mavenir Systems's ROI score was rated highest by customers who have used Mavenir Systems's products/services for 1 to 2 Years, and rated lowest by customers who have used Mavenir Systems's products/services for Less than 1 Year.
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Ranked Mavenir Systems ROI the Highest
Ranked Mavenir Systems ROI the Lowest
Mavenir Systems ROI Score by Gender
Female customers rated Mavenir Systems's ROI score 0.4 stars higher than Male customers.
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Male
4.6/5
Female
5/5
Mavenir Systems ROI Score by Ethnicity
Mavenir Systems's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mavenir Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 5 | Other | 5 |
Mavenir Systems ROI Score by Age
Mavenir Systems's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
31-35 4.6 | 31-35 | 4.6 |
36-40 4.9 | 36-40 | 4.9 |
41-45 5 | 41-45 | 5 |
46-50 3.9 | 46-50 | 3.9 |
Mavenir Systems ROI Score by Usage
Mavenir Systems's ROI score was rated the highest by customers who have used Mavenir Systems's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Mavenir Systems ROI Score by Industry
Mavenir Systems's ROI score was rated the highest by Telecommunications industry customers, and the lowest by Tech industry customers.
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Mavenir Systems Pricing vs. Competitors
Compared to its competitors, Mavenir Systems's ROI score is rated right above Ericsson.
| COMPANY | Pricing Score | |
|---|---|---|
| Mavenir Systems | 4.5/5 |
| Ericsson | 4/5 |
| Nokia | 3.8/5 |
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Mavenir Systems Customer Satisfaction (CSAT)
Mavenir Systems Customer Satisfaction (CSAT) Score
86 / 100
Mavenir Systems has an overall Customer Satisfaction score of 86 rated by its users and customers.
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Very Satisfied
64%
Satisfied
22%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
2%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mavenir Systems Customer Satisfaction
Mavenir Systems's Customer Satisfaction score was rated highest by customers who have used Mavenir Systems's products/services for 2 to 5 Years, and rated lowest by customers who have used Mavenir Systems's products/services for Less than 1 Year.
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Ranked Mavenir Systems Customer Satisfaction the Highest
Ranked Mavenir Systems Customer Satisfaction the Lowest
Mavenir Systems Customer Satisfaction Score by Gender
Mavenir Systems's Customer Satisfaction score was rated 91 by Male customers on Comparably.
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91 / 100
MaleVery Satisfied | 73% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 9% |
Mavenir Systems Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Mavenir Systems' Customer Satisfaction (CSAT) score was rated 90% according to Asian or Pacific Islander users and customers.
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90 / 100
Very Satisfied
80%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
10%
Mavenir Systems Customer Satisfaction Score by Age
Mavenir Systems's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 31-35 | 80% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 46-50 | 75% |
Mavenir Systems Customer Satisfaction Score by Usage
Mavenir Systems's Customer Satisfaction score was rated the highest by customers who have used Mavenir Systems's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Mavenir Systems Customer Satisfaction Score by Industry
Mavenir Systems's Customer Satisfaction score was rated the highest by Telecommunications industry customers, and the lowest by Tech industry customers.
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}Mavenir Systems Customer Satisfaction vs. Competitors
Compared to its competitors, Mavenir Systems's Customer Satisfaction score is rated right above Nokia.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mavenir Systems | 86% |
| Nokia | 78% |
| Ericsson | 75% |
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Mavenir Systems Customer Service
4.6/5
Mavenir Systems has an overall Customer Service score of 4.6 out of 5 stars rated by its users and customers.
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About Mavenir Systems's Customer Service
Address
1700 International Parkway - Headquarters , Richardson, TX 75080
Website
http://www.mavenir.com
Phone Number
4699164393
Quick Insights into Mavenir Systems Customer Service
Mavenir Systems's Customer Service score was rated highest by customers who have used Mavenir Systems's products/services for 1 to 2 Years, and rated lowest by customers who have used Mavenir Systems's products/services for Less than 1 Year.
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Ranked Mavenir Systems Customer Service the Highest
Ranked Mavenir Systems Customer Service the Lowest
Mavenir Systems Customer Service Score by Gender
Female customers rated Mavenir Systems's Customer Service score 0.3 stars higher than Male customers.
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Male
4.7/5
Female
5/5
Mavenir Systems Customer Service Score by Ethnicity
Mavenir Systems's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Other 5 | Other | 5 |
Mavenir Systems Customer Service Score by Age
Mavenir Systems's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
31-35 4.9 | 31-35 | 4.9 |
36-40 4.9 | 36-40 | 4.9 |
41-45 5 | 41-45 | 5 |
46-50 4 | 46-50 | 4 |
Mavenir Systems Customer Service Score by Usage
Mavenir Systems's Customer Service score was rated the highest by customers who have used Mavenir Systems's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Mavenir Systems Customer Service Score by Industry
Mavenir Systems's Customer Service score was rated the highest by Telecommunications industry customers, and the lowest by Tech industry customers.
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Mavenir Systems Customer Service vs. Competitors
Compared to its competitors, Mavenir Systems's Customer Service score is rated right above Ericsson.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mavenir Systems | 4.6/5 |
| Ericsson | 4.1/5 |
| Nokia | 3.8/5 |
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Mavenir Systems as an Employer
4.2/5
Mavenir Systems has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Mavenir Systems scored a 72 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Mavenir Systems would recommend the brand to a friend. ENPS measures how likely Mavenir Systems employees would recommend working at Mavenir Systems to a friend.
Net Promoter Score
72
NPS Score
| 84% | Promoters |
|---|---|
| 4% | Passive |
| 12% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 48% | Promoters |
|---|---|
| 26% | Passive |
| 26% | Detractors |
