Maxis NPS & Customer Reviews

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Maxis

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About Maxis' Brand

Maxis is a video game developer and is a subsidary or Electronic Arts (EA). They're best know for creating the best selling computer game Among its major competitors, Maxis is ranked in 3rd place for NPS while Bioware is 1st, and Ubisoft is 2nd.

Brand at a Glance

71%

Customer Loyalty

3.2/5

Product Quality

3.2/5

Pricing

3.4/5

Customer Service

Maxis Ranking

^#3 / 4 of its competitors

Maxis NPS

Maxis's Net Promoter Score (NPS) is a -4 with 39% Promoters, 18% Passives, and 43% Detractors. Net Promoter Score tracks whether Maxis's customers would recommend using the product based on a scale of -100 to 100.

Maxis Overall NPS

-4

NPS

39%	Promoters
18%	Passives
43%	Detractors

Maxis NPS Trend

-100

-50

100

Summary	Date	Score
May 2023 -10	May 2023	-10
Jun 2023 -5	Jun 2023	-5
Jul 2023 -6	Jul 2023	-6
Aug 2023 -3	Aug 2023	-3
Sep 2023 -4	Sep 2023	-4
Oct 2023 -1	Oct 2023	-1
Mar 2024 -1	Mar 2024	-1
May 2024 -4	May 2024	-4
Dec 2024 -3	Dec 2024	-3
Jan 2025 -5	Jan 2025	-5
Oct 2025 -5	Oct 2025	-5
Jan 2026 -3	Jan 2026	-3

How Other Brands Compare

Maxis is ranked third for NPS among its competitors. Bioware and Ubisoft come in first and second, with Electronic Arts (EA) coming in at #4.

	Maxis	Ubisoft	Electronic Arts (EA)	Bioware
Global Ranking	#-	#80	#-	#-
NPS	-4	13	-11	34
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	-	$41.98B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Maxis NPS by Gender

Female customers rated Maxis's NPS 35 points higher than Male customers.

Male

-25

Maxis's NPS was rated -25 by Male customers on Comparably.

25%

Promoters

25%

Passives

50%

Detractors

Female

Maxis's NPS was rated 10 by Female customers on Comparably.

50%

Promoters

10%

Passives

40%

Detractors

Maxis NPS by Ethnicity

Maxis's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Asian or Pacific Islander -11	Asian or Pacific Islander	-11
Other 0	Other	0

Maxis NPS by Age

Maxis's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

100

Summary

Age

Promoters

Passives

Detractors

18-25

40%

20%

40%

31-35

33%

34%

33%

36-40

33%

67%

46-50

33%

67%

Maxis NPS by Usage

Maxis's NPS was rated the highest by customers who have used Maxis's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 0	Less than 1 Year	0
1 to 2 Years -34	1 to 2 Years	-34
Over 10 Years 11	Over 10 Years	11

Maxis NPS vs. Competitors

Compared to its competitors, Maxis's NPS is rated right above Electronic Arts (EA), and is preceded by Ubisoft.

COMPANY		NPS Score
	Bioware	34
	Ubisoft	13
	Maxis	-4
	Electronic Arts (EA)	-11

Maxis Customer Reviews

Out of the 2 Maxis customer reviews 2 were positive and 0 were constructive. Maxis customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Maxis Customer Loyalty

71%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

71% of Maxis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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71%

29%

Maxis Customer Loyalty Score by Gender

Female customers rated Maxis's Customer Loyalty score 7% higher than Male customers.

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Male

66%

Yes

Female

73%

Yes

Maxis Customer Loyalty Score by Ethnicity

Maxis's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Asian or Pacific Islander

out of 100

Other

Maxis Customer Loyalty Score by Age

Maxis's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 64%	18-25	64%
31-35 70%	31-35	70%
36-40 40%	36-40	40%
46-50 70%	46-50	70%

Maxis Customer Loyalty Score by Usage

Maxis's Customer Loyalty score was rated the highest by customers who have used Maxis's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	40%
1 to 2 Years	55%
Over 10 Years	90%

Maxis Customer Loyalty Score by Industry

Maxis's Customer Loyalty score was rated 40% by Tech industry customers.

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Tech	40%

Maxis Customer Loyalty vs. Competitors

Compared to its competitors, Maxis's Customer Loyalty score is rated right above Electronic Arts (EA), and is preceded by Ubisoft.

COMPANY		Customer Loyalty Score
	Ubisoft	75%
	Maxis	71%
	Electronic Arts (EA)	70%
	Bioware	68%

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Maxis Product Quality

3.2/5

Maxis has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.

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Maxis Product Information

Maxis’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Maxis's product the highest.

Website: http://www.maxis.com

Company Size: 1,001-5,000 Employees

Industry

Tech

SaaS

Quick Insights into Maxis Product Quality

Maxis's Product Quality score was rated highest by customers who have used Maxis's products/services for Less than 1 Year, and rated lowest by customers ages 46-50.

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Ranked Maxis Product Quality the Highest

Less than 1 Year	3.5
18-25	3.4
Tech	3.1

Ranked Maxis Product Quality the Lowest

Other	2.5
Over 10 Years	2.4
46-50	1.6

Maxis Product Quality Score by Gender

Female customers rated Maxis's Product Quality score 0.2 stars higher than Male customers.

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Male

2.5/5

Female

2.7/5

Maxis Product Quality Score by Ethnicity

Maxis's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Asian or Pacific Islander 2.7	Asian or Pacific Islander	2.7
Other 2.5	Other	2.5

Maxis Product Quality Score by Age

Maxis's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

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Summary	Age	Score
18-25 3.4	18-25	3.4
31-35 1.8	31-35	1.8
36-40 2.5	36-40	2.5
46-50 1.6	46-50	1.6

Maxis Product Quality Score by Usage

Maxis's Product Quality score was rated the highest by customers who have used Maxis's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.5
1 to 2 Years	2.5
Over 10 Years	2.4

Maxis Product Quality Score by Industry

Maxis's Product Quality score was rated 3.1 stars by Tech industry customers.

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Tech	3.1

Maxis Product Quality vs. Competitors

Compared to its competitors, Maxis's Product Quality score is rated right above Electronic Arts (EA), and is preceded by Ubisoft.

COMPANY		Product Quality Score
	Bioware	3.7/5
	Ubisoft	3.7/5
	Maxis	3.2/5
	Electronic Arts (EA)	3.1/5

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Maxis Pricing

Maxis ROI & Value For Money

3.2/5

Maxis has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.

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Maxis Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Maxis ROI

Maxis's ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 46-50.

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Ranked Maxis ROI the Highest

18-25	3.8
Less than 1 Year	3.6
Tech	3.1

Ranked Maxis ROI the Lowest

Other	2.5
Over 10 Years	2.5
46-50	2

Maxis ROI Score by Gender

Female customers rated Maxis's ROI score 0.5 stars higher than Male customers.

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Male

2.5/5

Female

3/5

Maxis ROI Score by Ethnicity

Maxis's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Asian or Pacific Islander 2.9	Asian or Pacific Islander	2.9
Other 2.5	Other	2.5

Maxis ROI Score by Age

Maxis's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

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Summary	Age	Score
18-25 3.8	18-25	3.8
31-35 2.1	31-35	2.1
36-40 2.6	36-40	2.6
46-50 2	46-50	2

Maxis ROI Score by Usage

Maxis's ROI score was rated the highest by customers who have used Maxis's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.6
1 to 2 Years	2.7
Over 10 Years	2.5

Maxis ROI Score by Industry

Maxis's ROI score was rated 3.1 stars by Tech industry customers.

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Tech	3.1

Maxis Pricing vs. Competitors

Compared to its competitors, Maxis's ROI score is rated right above Electronic Arts (EA), and is preceded by Ubisoft.

COMPANY		Pricing Score
	Bioware	3.5/5
	Ubisoft	3.4/5
	Maxis	3.2/5
	Electronic Arts (EA)	2.9/5

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Maxis Customer Satisfaction (CSAT)

Maxis Customer Satisfaction (CSAT) Score

71 / 100

Maxis has an overall Customer Satisfaction score of 71 rated by its users and customers.

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Very Satisfied	35%
Satisfied	36%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	5%
Very Dissatisfied	12%

Very Satisfied

35%

Satisfied

36%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

Very Dissatisfied

12%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Maxis Customer Satisfaction

Maxis's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 36-40.

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Ranked Maxis Customer Satisfaction the Highest

18-25	80%
Female	74%
Over 10 Years	67%

Ranked Maxis Customer Satisfaction the Lowest

1 to 2 Years	50%
Male	43%
36-40	33%

Maxis Customer Satisfaction Score by Gender

Female customers rated Maxis's Customer Satisfaction score 31 points higher than Male customers.

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43 / 100

Male

	Very Satisfied	0%
	Satisfied	43%
	Neither Satisfied nor Dissatisfied	29%
	Dissatisfied	14%
	Very Dissatisfied	14%

74 / 100

Female

	Very Satisfied	11%
	Satisfied	63%
	Neither Satisfied nor Dissatisfied	13%
	Dissatisfied	0%
	Very Dissatisfied	13%

Maxis Customer Satisfaction Score by Ethnicity

Asian or Pacific Islander
62%
Other
60%

CSAT according to Asian or Pacific Islander

Maxis' Customer Satisfaction (CSAT) score was rated 62% according to Asian or Pacific Islander users and customers.

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62 / 100

Very Satisfied	12%
Satisfied	50%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	13%

Very Satisfied

12%

Satisfied

50%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

13%

CSAT according to Other

Maxis' Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.

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60 / 100

Very Satisfied	0%
Satisfied	60%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	0%
Very Dissatisfied	20%

Very Satisfied

Satisfied

60%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

Very Dissatisfied

20%

Maxis Customer Satisfaction Score by Age

Maxis's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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100

Breakdown

Age

Score

18-25

80%

36-40

33%

Maxis Customer Satisfaction Score by Usage

Maxis's Customer Satisfaction score was rated the highest by customers who have used Maxis's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	66
1 to 2 Years	50
Over 10 Years	67

Maxis Customer Satisfaction Score by Industry

Maxis's Customer Satisfaction score was rated 33 points by Tech industry customers.

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{
	"title": "Maxis Customer Satisfaction Score by Industry",
	"text": "Maxis's Customer Satisfaction score was rated 33 points by Tech industry customers.",
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			"label": "Tech",
			"groupId": 104,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Maxis's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 33
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Tech	33

Maxis Customer Satisfaction vs. Competitors

Compared to its competitors, Maxis's Customer Satisfaction score is rated right above Ubisoft.

COMPANY		Customer Satisfaction (CSAT) Score
	Maxis	72%
	Ubisoft	68%
	Bioware	67%
	Electronic Arts (EA)	56%

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Maxis Customer Service

3.4/5

Maxis has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About Maxis's Customer Service

Address

2121 N. California, Blvd. #600, Walnut Creek, CA 94596

Website

http://www.maxis.com

Quick Insights into Maxis Customer Service

Maxis's Customer Service score was rated highest by customers who have used Maxis's products/services for Less than 1 Year, and rated lowest by customers ages 46-50.

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Ranked Maxis Customer Service the Highest

Less than 1 Year	4.6
18-25	4
Tech	3.6

Ranked Maxis Customer Service the Lowest

Over 10 Years	2.8
Male	2.5
46-50	2

Maxis Customer Service Score by Gender

Female customers rated Maxis's Customer Service score 0.9 stars higher than Male customers.

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Male

2.5/5

Female

3.4/5

Maxis Customer Service Score by Ethnicity

Maxis's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Asian or Pacific Islander 3.1	Asian or Pacific Islander	3.1
Other 2.9	Other	2.9

Maxis Customer Service Score by Age

Maxis's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

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100

Summary	Age	Customer Service Score
18-25 4	18-25	4
31-35 2.6	31-35	2.6
36-40 4	36-40	4
46-50 2	46-50	2

Maxis Customer Service Score by Usage

Maxis's Customer Service score was rated the highest by customers who have used Maxis's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4.6
1 to 2 Years	2.8
Over 10 Years	2.8

Maxis Customer Service Score by Industry

Maxis's Customer Service score was rated 3.6 stars by Tech industry customers.

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Tech	3.6

Maxis Customer Service vs. Competitors

Compared to its competitors, Maxis's Customer Service score is rated right above Ubisoft, and is preceded by Bioware.

COMPANY		Customer Service Score
	Bioware	3.5/5
	Maxis	3.4/5
	Ubisoft	3.4/5
	Electronic Arts (EA)	2.9/5

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Maxis as an Employer

3.8/5

Maxis has a 3.8/5 stars for its overall company culture rated by their employees

bottom

30%

CEO of Maxis

Morten Lundal

In the Bottom 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Maxis scored a -4 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Maxis would recommend the brand to a friend. ENPS measures how likely Maxis employees would recommend working at Maxis to a friend.

Net Promoter Score

-4

NPS Score

39%	Promoters
18%	Passive
43%	Detractors

Employee Net Promoter Score

eNPS Score

38%	Promoters
31%	Passive
31%	Detractors

Global Ranking Snapshot

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