20
NPS
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Maybank Kim Eng
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About Maybank Kim Eng's Brand
Maybank Kim Eng is the fully-owned investment banking arm of Maybank; one of Asia’s leading banking groups. Among its major competitors, Maybank Kim Eng is ranked in 2nd place for NPS while DBS Bank is 1st, and OCBC Bank is 3rd.
Brand at a Glance
83%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Maybank Kim Eng Ranking
- #2 / 4 of its competitors
Maybank Kim Eng NPS
Maybank Kim Eng's Net Promoter Score (NPS) is a 20 with 45% Promoters, 30% Passives, and 25% Detractors. Net Promoter Score tracks whether Maybank Kim Eng's customers would recommend using the product based on a scale of -100 to 100.
Maybank Kim Eng Overall NPS
| 45% | Promoters |
|---|---|
| 30% | Passives |
| 25% | Detractors |
Maybank Kim Eng NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Aug 2021 60 | Aug 2021 | 60 |
Mar 2022 49 | Mar 2022 | 49 |
Jun 2022 55 | Jun 2022 | 55 |
Jul 2022 45 | Jul 2022 | 45 |
Aug 2022 42 | Aug 2022 | 42 |
Nov 2022 37 | Nov 2022 | 37 |
Dec 2022 26 | Dec 2022 | 26 |
Nov 2023 18 | Nov 2023 | 18 |
Jul 2024 24 | Jul 2024 | 24 |
Mar 2025 16 | Mar 2025 | 16 |
Apr 2025 20 | Apr 2025 | 20 |
How Other Brands Compare
Maybank Kim Eng is ranked second for NPS among its competitors. DBS Bank and OCBC Bank come in first and third, with Singapore Exchange coming in at #4.
Maybank Kim Eng |  DBS Bank |  OCBC Bank |  Singapore Exchange | |
| Global Ranking | #- | #938 | #- | #- |
| NPS | 20 | 45 | -8 | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Maybank Kim Eng NPS by Ethnicity
Maybank Kim Eng's NPS was rated -50 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -50 | Asian or Pacific Islander | -50 |
Maybank Kim Eng NPS by Usage
Maybank Kim Eng's NPS was rated -100 points by customers who have used Maybank Kim Eng's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
Maybank Kim Eng NPS vs. Competitors
Compared to its competitors, Maybank Kim Eng's NPS is rated right above OCBC Bank, and is preceded by DBS Bank.
| COMPANY | NPS Score | |
|---|---|---|
| DBS Bank | 45 |
| Maybank Kim Eng | 20 |
| OCBC Bank | -8 |
Maybank Kim Eng Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Maybank Kim Eng users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Maybank Kim Eng Customer Loyalty Score by Ethnicity
Maybank Kim Eng's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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100
out of 100
Asian or Pacific Islander
Maybank Kim Eng Customer Loyalty Score by Usage
Maybank Kim Eng's Customer Loyalty score was rated 100% by customers who have used Maybank Kim Eng's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Maybank Kim Eng Customer Loyalty vs. Competitors
Compared to its competitors, Maybank Kim Eng's Customer Loyalty score is rated right above OCBC Bank, and is preceded by DBS Bank.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| DBS Bank | 84% |
| Maybank Kim Eng | 83% |
| OCBC Bank | 77% |
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Maybank Kim Eng Product Quality
3.6/5
Maybank Kim Eng has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Maybank Kim Eng Product Information
Maybank Kim Eng’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.maybank-ke.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
FinTech
Quick Insights into Maybank Kim Eng Product Quality
Maybank Kim Eng's Product Quality score was rated highest by customers who have used Maybank Kim Eng's products/services for Over 10 Years.
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Ranked Maybank Kim Eng Product Quality the Highest
Maybank Kim Eng Product Quality Score by Ethnicity
Maybank Kim Eng's Product Quality score was rated 3.2 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Maybank Kim Eng.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Maybank Kim Eng Product Quality Score by Usage
Maybank Kim Eng's Product Quality score was rated 3.5 stars by customers who have used Maybank Kim Eng's products/services for Over 10 Years.
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Maybank Kim Eng Product Quality vs. Competitors
Compared to its competitors, Maybank Kim Eng's Product Quality score is rated right above OCBC Bank, and is preceded by DBS Bank.
| COMPANY | Product Quality Score | |
|---|---|---|
| DBS Bank | 4.1/5 |
| Maybank Kim Eng | 3.6/5 |
| OCBC Bank | 3.4/5 |
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Maybank Kim Eng Pricing
Maybank Kim Eng ROI & Value For Money
3.6/5
Maybank Kim Eng has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Maybank Kim Eng ROI
Maybank Kim Eng's ROI score was rated highest by Asian or Pacific Islander customers.
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Ranked Maybank Kim Eng ROI the Highest
Maybank Kim Eng ROI Score by Ethnicity
Maybank Kim Eng's ROI score was rated 2.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Maybank Kim Eng.
0
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2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Maybank Kim Eng ROI Score by Usage
Maybank Kim Eng's ROI score was rated 2.1 stars by customers who have used Maybank Kim Eng's products/services for Over 10 Years.
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Maybank Kim Eng Pricing vs. Competitors
Compared to its competitors, Maybank Kim Eng's ROI score is rated right above OCBC Bank, and is preceded by DBS Bank.
| COMPANY | Pricing Score | |
|---|---|---|
| DBS Bank | 4/5 |
| Maybank Kim Eng | 3.6/5 |
| OCBC Bank | 3/5 |
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Maybank Kim Eng Customer Satisfaction (CSAT)
Maybank Kim Eng Customer Satisfaction (CSAT) Score
83 / 100
Maybank Kim Eng has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
58%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Maybank Kim Eng Customer Satisfaction
Maybank Kim Eng's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
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Ranked Maybank Kim Eng Customer Satisfaction the Highest
Maybank Kim Eng Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Maybank Kim Eng's Customer Satisfaction (CSAT) score was rated 66% according to Asian or Pacific Islander users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
Maybank Kim Eng Customer Satisfaction Score by Usage
Maybank Kim Eng's Customer Satisfaction score was rated 66 points by customers who have used Maybank Kim Eng's products/services for Over 10 Years.
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Maybank Kim Eng Customer Satisfaction vs. Competitors
Compared to its competitors, Maybank Kim Eng's Customer Satisfaction score is rated right above OCBC Bank, and is preceded by DBS Bank.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| DBS Bank | 100% |
| Maybank Kim Eng | 83% |
| OCBC Bank | 68% |
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Maybank Kim Eng Customer Service
3.5/5
Maybank Kim Eng has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Maybank Kim Eng's Customer Service
Website
http://www.maybank-ke.com/
Phone Number
+65 6231 5000
Quick Insights into Maybank Kim Eng Customer Service
Maybank Kim Eng's Customer Service score was rated highest by Asian or Pacific Islander customers.
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Ranked Maybank Kim Eng Customer Service the Highest
Maybank Kim Eng Customer Service Score by Ethnicity
Maybank Kim Eng's Customer Service score was rated 3.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Maybank Kim Eng.
0
20
40
60
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100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Maybank Kim Eng Customer Service Score by Usage
Maybank Kim Eng's Customer Service score was rated 2.8 stars by customers who have used Maybank Kim Eng's products/services for Over 10 Years.
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Maybank Kim Eng Customer Service vs. Competitors
Compared to its competitors, Maybank Kim Eng's Customer Service score is rated right above OCBC Bank, and is preceded by DBS Bank.
| COMPANY | Customer Service Score | |
|---|---|---|
| DBS Bank | 4/5 |
| Maybank Kim Eng | 3.5/5 |
| OCBC Bank | 3.1/5 |
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Maybank Kim Eng as an Employer
4.7/5
Maybank Kim Eng has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Maybank Kim Eng scored a 20 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Maybank Kim Eng would recommend the brand to a friend. ENPS measures how likely Maybank Kim Eng employees would recommend working at Maybank Kim Eng to a friend.
Net Promoter Score
20
NPS Score
| 45% | Promoters |
|---|---|
| 30% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
