-8
NPS
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OCBC Bank
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About OCBC Bank's Brand
Among its major competitors, OCBC Bank is ranked in 3rd place for NPS while DBS Bank is 1st, and United Overseas Bank is 2nd.
Brand at a Glance
77%
Customer Loyalty
3.4/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
OCBC Bank Ranking
- #3 / 4 of its competitors
OCBC Bank NPS
OCBC Bank's Net Promoter Score (NPS) is a -8 with 35% Promoters, 22% Passives, and 43% Detractors. Net Promoter Score tracks whether OCBC Bank's customers would recommend using the product based on a scale of -100 to 100.
OCBC Bank Overall NPS
| 35% | Promoters |
|---|---|
| 22% | Passives |
| 43% | Detractors |
OCBC Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -14 | Aug 2023 | -14 |
Sep 2023 -9 | Sep 2023 | -9 |
Oct 2023 -4 | Oct 2023 | -4 |
Nov 2023 -4 | Nov 2023 | -4 |
Dec 2023 4 | Dec 2023 | 4 |
Jan 2024 2 | Jan 2024 | 2 |
Apr 2024 -4 | Apr 2024 | -4 |
Aug 2024 0 | Aug 2024 | 0 |
Nov 2024 -3 | Nov 2024 | -3 |
Jan 2025 0 | Jan 2025 | 0 |
May 2025 -5 | May 2025 | -5 |
Aug 2025 -8 | Aug 2025 | -8 |
How Other Brands Compare
OCBC Bank is ranked third for NPS among its competitors. DBS Bank and United Overseas Bank come in first and second, with Hanmi Financial Corporation coming in at #4.
OCBC Bank |  DBS Bank |  United Overseas Bank |  Hanmi Financial Corporation | |
| Global Ranking | #- | #938 | #- | #- |
| NPS | -8 | 45 | 23 | - |
| Valuation Updated every 24 hours for public companies | - | - | $56.44B | $505.64M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OCBC Bank NPS by Gender
Female customers rated OCBC Bank's NPS 13 points higher than Male customers.
Male
-13
OCBC Bank's NPS was rated -13 by Male customers on Comparably.
37%
Promoters
13%
Passives
50%
Detractors
Female
0
OCBC Bank's NPS was rated by Female customers on Comparably.
20%
Promoters
60%
Passives
20%
Detractors
OCBC Bank NPS by Ethnicity
OCBC Bank's NPS was rated -18 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -18 | Asian or Pacific Islander | -18 |
OCBC Bank NPS by Age
OCBC Bank's NPS was rated 0 points by customers ages 18-25 and customers ages 26-30 on Comparably.
OCBC Bank NPS by Usage
OCBC Bank's NPS was rated the highest by customers who have used OCBC Bank's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 20 | 1 to 2 Years | 20 |
2 to 5 Years 50 | 2 to 5 Years | 50 |
OCBC Bank NPS vs. Competitors
Compared to its competitors, OCBC Bank's NPS is rated right below Farmers & Merchants Bancorp.
| COMPANY | NPS Score | |
|---|---|---|
| DBS Bank | 45 |
| United Overseas Bank | 23 |
| Hanmi Financial Corporation | N/A |
| Farmers & Merchants Bancorp | N/A |
| OCBC Bank | -8 |
OCBC Bank Customer Reviews
Out of the 5 OCBC Bank customer reviews 4 were positive and 1 was constructive. OCBC Bank customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
OCBC Bank Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of OCBC Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OCBC Bank Customer Loyalty Score by Gender
Male customers rated OCBC Bank's Customer Loyalty score 7% higher than Female customers.
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Male
89%
Yes
Female
82%
Yes
OCBC Bank Customer Loyalty Score by Ethnicity
OCBC Bank's Customer Loyalty score was rated 84% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of OCBC Bank.
84
out of 100
Asian or Pacific Islander
OCBC Bank Customer Loyalty Score by Age
OCBC Bank's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 78% | 26-30 | 78% |
OCBC Bank Customer Loyalty Score by Usage
OCBC Bank's Customer Loyalty score was rated the highest by customers who have used OCBC Bank's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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OCBC Bank Customer Loyalty Score by Industry
OCBC Bank's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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OCBC Bank Customer Loyalty vs. Competitors
Compared to its competitors, OCBC Bank's Customer Loyalty score is rated right above Hanmi Financial Corporation, and is preceded by United Overseas Bank.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| DBS Bank | 84% |
| United Overseas Bank | 82% |
| OCBC Bank | 77% |
| Hanmi Financial Corporation | N/A |
| Farmers & Merchants Bancorp | N/A |
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OCBC Bank Product Quality
3.4/5
OCBC Bank has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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OCBC Bank Product Information
OCBC Bank’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated OCBC Bank's product the highest. Reviewers from the Tech industry rated OCBC Bank the lowest at 2.1.
- Website
- www.ocbc.com
- Company Size
- 10,000+ Employees
Quick Insights into OCBC Bank Product Quality
OCBC Bank's Product Quality score was rated highest by customers who have used OCBC Bank's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked OCBC Bank Product Quality the Highest
Ranked OCBC Bank Product Quality the Lowest
OCBC Bank Product Quality Score by Gender
Male customers rated OCBC Bank's Product Quality score 0.2 stars higher than Female customers.
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Male
3.8/5
Female
3.6/5
OCBC Bank Product Quality Score by Ethnicity
OCBC Bank's Product Quality score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
OCBC Bank Product Quality Score by Age
OCBC Bank's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.9 | 26-30 | 3.9 |
OCBC Bank Product Quality Score by Usage
OCBC Bank's Product Quality score was rated the highest by customers who have used OCBC Bank's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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OCBC Bank Product Quality Score by Industry
OCBC Bank's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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OCBC Bank Product Quality vs. Competitors
Compared to its competitors, OCBC Bank's Product Quality score is rated right above Hanmi Financial Corporation, and is preceded by United Overseas Bank.
| COMPANY | Product Quality Score | |
|---|---|---|
| DBS Bank | 4.1/5 |
| United Overseas Bank | 4/5 |
| OCBC Bank | 3.4/5 |
| Hanmi Financial Corporation | N/A |
| Farmers & Merchants Bancorp | N/A |
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OCBC Bank Pricing
OCBC Bank ROI & Value For Money
3/5
OCBC Bank has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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OCBC Bank Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from OCBC Bank.
Quick Insights into OCBC Bank ROI
OCBC Bank's ROI score was rated highest by customers who have used OCBC Bank's products/services for 2 to 5 Years, and rated lowest by customers from the Tech industry.
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Ranked OCBC Bank ROI the Highest
Ranked OCBC Bank ROI the Lowest
OCBC Bank ROI Score by Gender
Female customers rated OCBC Bank's ROI score 0.8 stars higher than Male customers.
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Male
3/5
Female
3.8/5
OCBC Bank ROI Score by Ethnicity
OCBC Bank's ROI score was rated 3.1 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
OCBC Bank ROI Score by Age
OCBC Bank's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 3.5 | 26-30 | 3.5 |
OCBC Bank ROI Score by Usage
OCBC Bank's ROI score was rated the highest by customers who have used OCBC Bank's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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OCBC Bank ROI Score by Industry
OCBC Bank's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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OCBC Bank Pricing vs. Competitors
Compared to its competitors, OCBC Bank's ROI score is rated right above Hanmi Financial Corporation, and is preceded by United Overseas Bank.
| COMPANY | Pricing Score | |
|---|---|---|
| DBS Bank | 4/5 |
| United Overseas Bank | 3.8/5 |
| OCBC Bank | 3/5 |
| Hanmi Financial Corporation | N/A |
| Farmers & Merchants Bancorp | N/A |
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OCBC Bank Customer Satisfaction (CSAT)
OCBC Bank Customer Satisfaction (CSAT) Score
68 / 100
OCBC Bank has an overall Customer Satisfaction score of 68 rated by its users and customers.
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Very Satisfied
32%
Satisfied
36%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into OCBC Bank Customer Satisfaction
OCBC Bank's Customer Satisfaction score was rated highest by customers who have used OCBC Bank's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked OCBC Bank Customer Satisfaction the Highest
Ranked OCBC Bank Customer Satisfaction the Lowest
OCBC Bank Customer Satisfaction Score by Gender
Female customers rated OCBC Bank's Customer Satisfaction score 13 points higher than Male customers.
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67 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
80 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
OCBC Bank Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
OCBC Bank's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
22%
Satisfied
45%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
OCBC Bank Customer Satisfaction Score by Age
OCBC Bank's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
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40
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 26-30 | 100% |
OCBC Bank Customer Satisfaction Score by Usage
OCBC Bank's Customer Satisfaction score was rated 100 points by customers who have used OCBC Bank's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
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OCBC Bank Customer Satisfaction Score by Industry
OCBC Bank's Customer Satisfaction score was rated 100 points by Accounting industry customers.
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"label": "Accounting",
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}OCBC Bank Customer Satisfaction vs. Competitors
Compared to its competitors, OCBC Bank's Customer Satisfaction score is rated right above Hanmi Financial Corporation, and is preceded by United Overseas Bank.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| DBS Bank | 100% |
| United Overseas Bank | 83% |
| OCBC Bank | 68% |
| Hanmi Financial Corporation | 0% |
| Farmers & Merchants Bancorp | 0% |
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OCBC Bank Customer Service
3.1/5
OCBC Bank has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About OCBC Bank's Customer Service
Address
65 Chulia Street, Singapore, 49513
Website
www.ocbc.com
Phone Number
7
Quick Insights into OCBC Bank Customer Service
OCBC Bank's Customer Service score was rated highest by customers who have used OCBC Bank's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked OCBC Bank Customer Service the Highest
Ranked OCBC Bank Customer Service the Lowest
OCBC Bank Customer Service Score by Gender
Male customers rated OCBC Bank's Customer Service score 0.3 stars higher than Female customers.
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Male
3.6/5
Female
3.3/5
OCBC Bank Customer Service Score by Ethnicity
OCBC Bank's Customer Service score was rated 3.3 stars by Asian or Pacific Islander customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
OCBC Bank Customer Service Score by Age
OCBC Bank's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.4 | 26-30 | 3.4 |
OCBC Bank Customer Service Score by Usage
OCBC Bank's Customer Service score was rated the highest by customers who have used OCBC Bank's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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OCBC Bank Customer Service Score by Industry
OCBC Bank's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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OCBC Bank Customer Service vs. Competitors
Compared to its competitors, OCBC Bank's Customer Service score is rated right above Hanmi Financial Corporation, and is preceded by United Overseas Bank.
| COMPANY | Customer Service Score | |
|---|---|---|
| DBS Bank | 4/5 |
| United Overseas Bank | 3.9/5 |
| OCBC Bank | 3.1/5 |
| Hanmi Financial Corporation | N/A |
| Farmers & Merchants Bancorp | N/A |
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OCBC Bank as an Employer
3.3/5
OCBC Bank has a 3.3/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
OCBC Bank scored a -8 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of OCBC Bank would recommend the brand to a friend. ENPS measures how likely OCBC Bank employees would recommend working at OCBC Bank to a friend.
Net Promoter Score
-8
NPS Score
| 35% | Promoters |
|---|---|
| 22% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 43% | Promoters |
|---|---|
| 19% | Passive |
| 38% | Detractors |
