23
NPS
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United Overseas Bank
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About United Overseas Bank's Brand
United Overseas Bank is a bank in China that caters to SMEs with financial services. Among its major competitors, United Overseas Bank is ranked in 2nd place for NPS while DBS Bank is 1st, and OCBC Bank is 3rd.Their current market cap is $56.44B
Brand at a Glance
82%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
United Overseas Bank Ranking
- #2 / 4 of its competitors
United Overseas Bank NPS
United Overseas Bank's Net Promoter Score (NPS) is a 23 with 51% Promoters, 21% Passives, and 28% Detractors. Net Promoter Score tracks whether United Overseas Bank's customers would recommend using the product based on a scale of -100 to 100.
United Overseas Bank Overall NPS
| 51% | Promoters |
|---|---|
| 21% | Passives |
| 28% | Detractors |
United Overseas Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 22 | Jun 2023 | 22 |
Jul 2023 26 | Jul 2023 | 26 |
Sep 2023 30 | Sep 2023 | 30 |
Oct 2023 33 | Oct 2023 | 33 |
Nov 2023 28 | Nov 2023 | 28 |
Jan 2024 21 | Jan 2024 | 21 |
Feb 2024 25 | Feb 2024 | 25 |
Mar 2024 28 | Mar 2024 | 28 |
Jun 2024 30 | Jun 2024 | 30 |
Sep 2024 25 | Sep 2024 | 25 |
Feb 2025 22 | Feb 2025 | 22 |
Jan 2026 23 | Jan 2026 | 23 |
How Other Brands Compare
United Overseas Bank is ranked second for NPS among its competitors. DBS Bank and Hanmi Financial Corporation come in first and third, with Farmers & Merchants Bancorp coming in at #4. Among those competitors, it is the second most valued company.
United Overseas Bank |  DBS Bank |  Hanmi Financial Corporation | Farmers & Merchants Bancorp | |
| Global Ranking | #- | #938 | #- | #- |
| NPS | 23 | 45 | - | - |
| Valuation Updated every 24 hours for public companies | $56.44B | - | $505.64M | $254.42M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
United Overseas Bank NPS by Gender
Female customers rated United Overseas Bank's NPS 7 points higher than Male customers.
Male
50
United Overseas Bank's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
57
United Overseas Bank's NPS was rated 57 by Female customers on Comparably.
71%
Promoters
15%
Passives
14%
Detractors
United Overseas Bank NPS by Ethnicity
United Overseas Bank's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 57 | Asian or Pacific Islander | 57 |
Other 67 | Other | 67 |
United Overseas Bank NPS by Age
United Overseas Bank's NPS was rated 34 points by customers ages 18-25 on Comparably.
United Overseas Bank NPS by Usage
United Overseas Bank's NPS was rated the highest by customers who have used United Overseas Bank's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 75 | 1 to 2 Years | 75 |
United Overseas Bank NPS vs. Competitors
Compared to its competitors, United Overseas Bank's NPS is rated right above Hanmi Financial Corporation, and is preceded by DBS Bank.
| COMPANY | NPS Score | |
|---|---|---|
| DBS Bank | 45 |
| United Overseas Bank | 23 |
| Hanmi Financial Corporation | N/A |
| Farmers & Merchants Bancorp | N/A |
 | OCBC Bank | -8 |
United Overseas Bank Customer Reviews
Out of the 2 United Overseas Bank customer reviews 2 were positive and 0 were constructive. United Overseas Bank customer reviews reflect that all customers have a favorable experience using the products/services of the company.
United Overseas Bank Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of United Overseas Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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United Overseas Bank Customer Loyalty Score by Gender
Female customers rated United Overseas Bank's Customer Loyalty score 22% higher than Male customers.
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Male
78%
Yes
Female
100%
Yes
United Overseas Bank Customer Loyalty Score by Ethnicity
United Overseas Bank's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
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87
out of 100
Asian or Pacific Islander
100
out of 100
Other
United Overseas Bank Customer Loyalty Score by Age
United Overseas Bank's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
United Overseas Bank Customer Loyalty Score by Usage
United Overseas Bank's Customer Loyalty score was rated the highest by customers who have used United Overseas Bank's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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United Overseas Bank Customer Loyalty Score by Industry
United Overseas Bank's Customer Loyalty score was rated 82% by Banking and Financial Services industry customers.
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United Overseas Bank Customer Loyalty vs. Competitors
Compared to its competitors, United Overseas Bank's Customer Loyalty score is rated right above OCBC Bank, and is preceded by DBS Bank.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| DBS Bank | 84% |
| United Overseas Bank | 82% |
| OCBC Bank | 77% |
| Hanmi Financial Corporation | N/A |
| Farmers & Merchants Bancorp | N/A |
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United Overseas Bank Product Quality
4/5
United Overseas Bank has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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United Overseas Bank Product Information
United Overseas Bank’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated United Overseas Bank's product the highest.
- Website
- http://www.uobgroup.com/
- Company Size
- 10,000+ Employees
Industry
FinTech
Quick Insights into United Overseas Bank Product Quality
United Overseas Bank's Product Quality score was rated highest by customers who have used United Overseas Bank's products/services for 1 to 2 Years, and rated lowest by customers who have used United Overseas Bank's products/services for Less than 1 Year.
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Ranked United Overseas Bank Product Quality the Highest
Ranked United Overseas Bank Product Quality the Lowest
United Overseas Bank Product Quality Score by Gender
Female customers rated United Overseas Bank's Product Quality score 0.8 stars higher than Male customers.
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Male
3.6/5
Female
4.4/5
United Overseas Bank Product Quality Score by Ethnicity
United Overseas Bank's Product Quality score was rated 4.3 stars by both Asian or Pacific Islander and Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 4.3 | Other | 4.3 |
United Overseas Bank Product Quality Score by Age
United Overseas Bank's Product Quality score was rated 4 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
United Overseas Bank Product Quality Score by Usage
United Overseas Bank's Product Quality score was rated the highest by customers who have used United Overseas Bank's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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United Overseas Bank Product Quality Score by Industry
United Overseas Bank's Product Quality score was rated 4.4 stars by Banking and Financial Services industry customers.
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United Overseas Bank Product Quality vs. Competitors
Compared to its competitors, United Overseas Bank's Product Quality score is rated right above OCBC Bank, and is preceded by DBS Bank.
| COMPANY | Product Quality Score | |
|---|---|---|
| DBS Bank | 4.1/5 |
| United Overseas Bank | 4/5 |
| OCBC Bank | 3.4/5 |
| Hanmi Financial Corporation | N/A |
| Farmers & Merchants Bancorp | N/A |
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United Overseas Bank Pricing
United Overseas Bank ROI & Value For Money
3.8/5
United Overseas Bank has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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United Overseas Bank Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry.
Quick Insights into United Overseas Bank ROI
United Overseas Bank's ROI score was rated highest by customers who have used United Overseas Bank's products/services for 1 to 2 Years, and rated lowest by customers who have used United Overseas Bank's products/services for Less than 1 Year.
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Ranked United Overseas Bank ROI the Highest
Ranked United Overseas Bank ROI the Lowest
United Overseas Bank ROI Score by Gender
Female customers rated United Overseas Bank's ROI score 0.4 stars higher than Male customers.
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Male
4/5
Female
4.4/5
United Overseas Bank ROI Score by Ethnicity
United Overseas Bank's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 4.6 | Other | 4.6 |
United Overseas Bank ROI Score by Age
United Overseas Bank's ROI score was rated 4 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
United Overseas Bank ROI Score by Usage
United Overseas Bank's ROI score was rated the highest by customers who have used United Overseas Bank's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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United Overseas Bank ROI Score by Industry
United Overseas Bank's ROI score was rated 4.5 stars by Banking and Financial Services industry customers.
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United Overseas Bank Pricing vs. Competitors
Compared to its competitors, United Overseas Bank's ROI score is rated right above OCBC Bank, and is preceded by DBS Bank.
| COMPANY | Pricing Score | |
|---|---|---|
| DBS Bank | 4/5 |
| United Overseas Bank | 3.8/5 |
| OCBC Bank | 3/5 |
| Hanmi Financial Corporation | N/A |
| Farmers & Merchants Bancorp | N/A |
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United Overseas Bank Customer Satisfaction (CSAT)
United Overseas Bank Customer Satisfaction (CSAT) Score
83 / 100
United Overseas Bank has an overall Customer Satisfaction score of 83 rated by its users and customers.
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Very Satisfied
39%
Satisfied
44%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into United Overseas Bank Customer Satisfaction
United Overseas Bank's Customer Satisfaction score was rated highest by customers who have used United Overseas Bank's products/services for 1 to 2 Years.
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Ranked United Overseas Bank Customer Satisfaction the Highest
United Overseas Bank Customer Satisfaction Score by Gender
United Overseas Bank's Customer Satisfaction score was rated 100 by Female customers on Comparably.
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100 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
United Overseas Bank Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
United Overseas Bank's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
United Overseas Bank Customer Satisfaction Score by Age
United Overseas Bank's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
United Overseas Bank Customer Satisfaction Score by Usage
United Overseas Bank's Customer Satisfaction score was rated 100 points by customers who have used United Overseas Bank's products/services for 1 to 2 Years.
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United Overseas Bank Customer Satisfaction Score by Industry
United Overseas Bank's Customer Satisfaction score was rated 100 points by Banking and Financial Services industry customers.
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}United Overseas Bank Customer Satisfaction vs. Competitors
Compared to its competitors, United Overseas Bank's Customer Satisfaction score is rated right above OCBC Bank, and is preceded by DBS Bank.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| DBS Bank | 100% |
| United Overseas Bank | 83% |
| OCBC Bank | 68% |
| Hanmi Financial Corporation | 0% |
| Farmers & Merchants Bancorp | 0% |
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United Overseas Bank Customer Service
3.9/5
United Overseas Bank has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About United Overseas Bank's Customer Service
Address
Plaza, ND
Website
http://www.uobgroup.com/
Quick Insights into United Overseas Bank Customer Service
United Overseas Bank's Customer Service score was rated highest by Other customers, and rated lowest by customers who have used United Overseas Bank's products/services for Less than 1 Year.
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Ranked United Overseas Bank Customer Service the Highest
Ranked United Overseas Bank Customer Service the Lowest
United Overseas Bank Customer Service Score by Gender
Female customers rated United Overseas Bank's Customer Service score 0.8 stars higher than Male customers.
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Male
3.7/5
Female
4.5/5
United Overseas Bank Customer Service Score by Ethnicity
United Overseas Bank's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 4.6 | Other | 4.6 |
United Overseas Bank Customer Service Score by Age
United Overseas Bank's Customer Service score was rated 4.1 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
United Overseas Bank Customer Service Score by Usage
United Overseas Bank's Customer Service score was rated the highest by customers who have used United Overseas Bank's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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United Overseas Bank Customer Service Score by Industry
United Overseas Bank's Customer Service score was rated 4.4 stars by Banking and Financial Services industry customers.
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United Overseas Bank Customer Service vs. Competitors
Compared to its competitors, United Overseas Bank's Customer Service score is rated right above OCBC Bank, and is preceded by DBS Bank.
| COMPANY | Customer Service Score | |
|---|---|---|
| DBS Bank | 4/5 |
| United Overseas Bank | 3.9/5 |
| OCBC Bank | 3.1/5 |
| Hanmi Financial Corporation | N/A |
| Farmers & Merchants Bancorp | N/A |
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United Overseas Bank as an Employer
3.9/5
United Overseas Bank has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
United Overseas Bank scored a 23 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of United Overseas Bank would recommend the brand to a friend. ENPS measures how likely United Overseas Bank employees would recommend working at United Overseas Bank to a friend.
Net Promoter Score
23
NPS Score
| 51% | Promoters |
|---|---|
| 21% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 59% | Promoters |
|---|---|
| 18% | Passive |
| 23% | Detractors |
