78
NPS
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Mead Johnson Nutrition Company
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About Mead Johnson Nutrition Company's Brand
Mead Johnson Nutrition Company is a company that focuses primarily on infant and child and their health and development. Among its major competitors, Mead Johnson Nutrition Company is ranked in 1st place for NPS while RB US is 2nd, and Abbott is 3rd.
Brand at a Glance
87%
Customer Loyalty
4.1/5
Product Quality
4.2/5
Pricing
4/5
Customer Service
Mead Johnson Nutrition Company Ranking
- #1 / 4 of its competitors
Mead Johnson Nutrition Company NPS
Mead Johnson Nutrition Company's Net Promoter Score (NPS) is a 78 with 78% Promoters, 22% Passives, and 0% Detractors. Net Promoter Score tracks whether Mead Johnson Nutrition Company's customers would recommend using the product based on a scale of -100 to 100.
Mead Johnson Nutrition Company Overall NPS
| 78% | Promoters |
|---|---|
| 22% | Passives |
| 0% | Detractors |
Mead Johnson Nutrition Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Sep 2023 75 | Sep 2023 | 75 |
Oct 2023 80 | Oct 2023 | 80 |
Nov 2023 83 | Nov 2023 | 83 |
Jul 2024 85 | Jul 2024 | 85 |
Dec 2024 75 | Dec 2024 | 75 |
Feb 2025 77 | Feb 2025 | 77 |
How Other Brands Compare
Mead Johnson Nutrition Company is ranked first for NPS among its competitors. RB US and Abbott come in second and third, with Bristol Myers Squibb coming in at #4.
Mead Johnson Nutrition Company |  Abbott |  Bristol Myers Squibb |  RB US | |
| Global Ranking | #- | #168 | #205 | #899 |
| NPS | 78 | 35 | 27 | 48 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $210.71B | $140.58B | $61.08B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mead Johnson Nutrition Company NPS by Gender
Mead Johnson Nutrition Company's NPS was rated 100 by Female customers on Comparably.
Female
100
Mead Johnson Nutrition Company's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Male
N/A
Mead Johnson Nutrition Company's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Mead Johnson Nutrition Company NPS by Age
Mead Johnson Nutrition Company's NPS was rated 100 points by customers ages 18-25 on Comparably.
Mead Johnson Nutrition Company NPS vs. Competitors
Compared to its competitors, Mead Johnson Nutrition Company's NPS is rated right above RB US.
| COMPANY | NPS Score | |
|---|---|---|
| Mead Johnson Nutrition Company | 78 |
| RB US | 48 |
| Abbott | 35 |
| Bristol Myers Squibb | 27 |
 | Nutricia Advanced Medical Nutrition | N/A |
Mead Johnson Nutrition Company Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Mead Johnson Nutrition Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mead Johnson Nutrition Company Customer Loyalty Score by Gender
Mead Johnson Nutrition Company's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Mead Johnson Nutrition Company.
Female
100%
Yes
Male
N/A
Yes
Mead Johnson Nutrition Company Customer Loyalty Score by Age
Mead Johnson Nutrition Company's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Mead Johnson Nutrition Company.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Mead Johnson Nutrition Company Customer Loyalty vs. Competitors
Compared to its competitors, Mead Johnson Nutrition Company's Customer Loyalty score is rated right above RB US.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mead Johnson Nutrition Company | 87% |
| RB US | 86% |
| Abbott | 81% |
| Bristol Myers Squibb | 79% |
| Nutricia Advanced Medical Nutrition | N/A |
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Mead Johnson Nutrition Company Product Quality
4.1/5
Mead Johnson Nutrition Company has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Mead Johnson Nutrition Company Product Information
Mead Johnson Nutrition Company’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.meadjohnson.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Food and Beverages
Healthcare
Quick Insights into Mead Johnson Nutrition Company Product Quality
Mead Johnson Nutrition Company's Product Quality score was rated highest by customers ages 18-25.
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Ranked Mead Johnson Nutrition Company Product Quality the Highest
Mead Johnson Nutrition Company Product Quality Score by Gender
Mead Johnson Nutrition Company's Product Quality score was rated 3.8 by Female customers on Comparably.
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Female
3.8/5
Male
N/A
Mead Johnson Nutrition Company Product Quality Score by Age
Mead Johnson Nutrition Company's Product Quality score was rated 3.8 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Mead Johnson Nutrition Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
Mead Johnson Nutrition Company Product Quality vs. Competitors
Compared to its competitors, Mead Johnson Nutrition Company's Product Quality score is rated right above RB US.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mead Johnson Nutrition Company | 4.1/5 |
| RB US | 4.1/5 |
| Abbott | 4/5 |
| Bristol Myers Squibb | 3.9/5 |
| Nutricia Advanced Medical Nutrition | N/A |
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Mead Johnson Nutrition Company Pricing
Mead Johnson Nutrition Company ROI & Value For Money
4.2/5
Mead Johnson Nutrition Company has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Quick Insights into Mead Johnson Nutrition Company ROI
Mead Johnson Nutrition Company's ROI score was rated highest by customers ages 18-25.
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Ranked Mead Johnson Nutrition Company ROI the Highest
Mead Johnson Nutrition Company ROI Score by Gender
Mead Johnson Nutrition Company's ROI score was rated 4.5 by Female customers on Comparably.
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Female
4.5/5
Male
N/A
Mead Johnson Nutrition Company ROI Score by Age
Mead Johnson Nutrition Company's ROI score was rated 4.5 stars by customers ages 18-25 on Comparably.
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0
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3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
Mead Johnson Nutrition Company Pricing vs. Competitors
Compared to its competitors, Mead Johnson Nutrition Company's ROI score is rated right above Abbott.
| COMPANY | Pricing Score | |
|---|---|---|
| Mead Johnson Nutrition Company | 4.2/5 |
| Abbott | 3.9/5 |
| RB US | 3.8/5 |
| Bristol Myers Squibb | 3.7/5 |
| Nutricia Advanced Medical Nutrition | N/A |
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Mead Johnson Nutrition Company Customer Satisfaction (CSAT)
Mead Johnson Nutrition Company Customer Satisfaction (CSAT) Score
87 / 100
Mead Johnson Nutrition Company has an overall Customer Satisfaction score of 87 rated by its users and customers.
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Very Satisfied
63%
Satisfied
24%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mead Johnson Nutrition Company Customer Satisfaction
Mead Johnson Nutrition Company's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked Mead Johnson Nutrition Company Customer Satisfaction the Highest
Mead Johnson Nutrition Company Customer Satisfaction Score by Gender
Mead Johnson Nutrition Company's Customer Satisfaction score was rated 100 by Female customers on Comparably.
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100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Mead Johnson Nutrition Company Customer Satisfaction Score by Age
Mead Johnson Nutrition Company's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Mead Johnson Nutrition Company.
0
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Mead Johnson Nutrition Company Customer Satisfaction vs. Competitors
Compared to its competitors, Mead Johnson Nutrition Company's Customer Satisfaction score is rated right above Bristol Myers Squibb.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mead Johnson Nutrition Company | 88% |
| Bristol Myers Squibb | 79% |
| Abbott | 76% |
| RB US | 60% |
| Nutricia Advanced Medical Nutrition | 0% |
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Mead Johnson Nutrition Company Customer Service
4/5
Mead Johnson Nutrition Company has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Mead Johnson Nutrition Company's Customer Service
Address
2701 Patriot Blvd., Fourth Floor, Glenview, IL
Website
http://www.meadjohnson.com
Phone Number
1(812)429-5000
Quick Insights into Mead Johnson Nutrition Company Customer Service
Mead Johnson Nutrition Company's Customer Service score was rated highest by customers ages 18-25.
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Ranked Mead Johnson Nutrition Company Customer Service the Highest
Mead Johnson Nutrition Company Customer Service Score by Gender
Mead Johnson Nutrition Company's Customer Service score was rated 4.3 by Female customers on Comparably.
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Female
4.3/5
Male
N/A
Mead Johnson Nutrition Company Customer Service Score by Age
Mead Johnson Nutrition Company's Customer Service score was rated 4.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Mead Johnson Nutrition Company.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Mead Johnson Nutrition Company Customer Service vs. Competitors
Compared to its competitors, Mead Johnson Nutrition Company's Customer Service score is rated right above Abbott.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mead Johnson Nutrition Company | 4/5 |
| Abbott | 3.9/5 |
| RB US | 3.8/5 |
| Bristol Myers Squibb | 3.8/5 |
| Nutricia Advanced Medical Nutrition | N/A |
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Mead Johnson Nutrition Company as an Employer
Consumer vs. Employees
Mead Johnson Nutrition Company scored a 78 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Mead Johnson Nutrition Company would recommend the brand to a friend. ENPS measures how likely Mead Johnson Nutrition Company employees would recommend working at Mead Johnson Nutrition Company to a friend.
Net Promoter Score
78
NPS Score
| 78% | Promoters |
|---|---|
| 22% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 43% | Promoters |
|---|---|
| 43% | Passive |
| 14% | Detractors |
