34
NPS
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Med-Metrix
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About Med-Metrix's Brand
Med-Metrix provides Performance Management and Revenue Cycle solutions to the healthcare industry. Among its major competitors, Med-Metrix is ranked in 1st place for NPS while Deloitte (US) is 2nd, and Atlantic Health System is 3rd.
Brand at a Glance
81%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Med-Metrix Ranking
- #1 / 3 of its competitors
Med-Metrix NPS
Med-Metrix's Net Promoter Score (NPS) is a 34 with 56% Promoters, 22% Passives, and 22% Detractors. Net Promoter Score tracks whether Med-Metrix's customers would recommend using the product based on a scale of -100 to 100.
Med-Metrix Overall NPS
| 56% | Promoters |
|---|---|
| 22% | Passives |
| 22% | Detractors |
Med-Metrix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Apr 2023 50 | Apr 2023 | 50 |
Jul 2023 40 | Jul 2023 | 40 |
Apr 2024 49 | Apr 2024 | 49 |
May 2024 29 | May 2024 | 29 |
Jun 2024 25 | Jun 2024 | 25 |
Feb 2025 33 | Feb 2025 | 33 |
How Other Brands Compare
Med-Metrix is ranked first for NPS among its competitors. Deloitte (US) and Atlantic Health System come in second and third.
Med-Metrix |  Deloitte (US) |  Atlantic Health System | |
| Global Ranking | #- | #154 | #- |
| NPS | 34 | 27 | 21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $4.87B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Med-Metrix NPS vs. Competitors
Compared to its competitors, Med-Metrix's NPS is rated right above Deloitte (US).
| COMPANY | NPS Score | |
|---|---|---|
| Med-Metrix | 34 |
| Deloitte (US) | 27 |
| Atlantic Health System | 21 |
Med-Metrix Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Med-Metrix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Med-Metrix Customer Loyalty vs. Competitors
Compared to its competitors, Med-Metrix's Customer Loyalty score is rated right above Deloitte (US).
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Med-Metrix | 81% |
| Deloitte (US) | 72% |
| Atlantic Health System | 69% |
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Med-Metrix Product Quality
3.7/5
Med-Metrix has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Med-Metrix Product Information
Med-Metrix’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.med-metrix.com
- Company Size
- 201-500 Employees
Med-Metrix Product Quality vs. Competitors
Compared to its competitors, Med-Metrix's Product Quality score is rated right above Atlantic Health System, and is preceded by Deloitte (US).
| COMPANY | Product Quality Score | |
|---|---|---|
| Deloitte (US) | 3.9/5 |
| Med-Metrix | 3.7/5 |
| Atlantic Health System | 3.1/5 |
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Med-Metrix Pricing
Med-Metrix ROI & Value For Money
3.8/5
Med-Metrix has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Med-Metrix Pricing vs. Competitors
Compared to its competitors, Med-Metrix's ROI score is rated right above Atlantic Health System, and is preceded by Deloitte (US).
| COMPANY | Pricing Score | |
|---|---|---|
| Deloitte (US) | 3.9/5 |
| Med-Metrix | 3.8/5 |
| Atlantic Health System | 3.1/5 |
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Med-Metrix Customer Satisfaction (CSAT)
Med-Metrix Customer Satisfaction (CSAT) Score
71 / 100
Med-Metrix has an overall Customer Satisfaction score of 71 rated by its users and customers.
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Very Satisfied
43%
Satisfied
28%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Med-Metrix Customer Satisfaction vs. Competitors
Compared to its competitors, Med-Metrix's Customer Satisfaction score is rated right above Atlantic Health System, and is preceded by Deloitte (US).
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Deloitte (US) | 73% |
| Med-Metrix | 71% |
| Atlantic Health System | 56% |
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Med-Metrix Customer Service
3.8/5
Med-Metrix has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Med-Metrix's Customer Service
Address
100 Paragon Drive, Suite 230, Montvale, NJ
Website
http://www.med-metrix.com
Phone Number
201-782-0200
Med-Metrix Customer Service vs. Competitors
Compared to its competitors, Med-Metrix's Customer Service score is rated right above Atlantic Health System, and is preceded by Deloitte (US).
| COMPANY | Customer Service Score | |
|---|---|---|
| Deloitte (US) | 3.9/5 |
| Med-Metrix | 3.8/5 |
| Atlantic Health System | 3.1/5 |
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Med-Metrix as an Employer
2.9/5
Med-Metrix has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Med-Metrix scored a 34 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Med-Metrix would recommend the brand to a friend. ENPS measures how likely Med-Metrix employees would recommend working at Med-Metrix to a friend.
Net Promoter Score
34
NPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 21% | Promoters |
|---|---|
| 16% | Passive |
| 63% | Detractors |
