-100
NPS
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Media Temple
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About Media Temple's Brand
Media Temple offers premium web and cloud hosting solutions for web designers, developers, and creative agencies. Among its major competitors, Media Temple is ranked in 3rd place for NPS while GoDaddy is 1st, and DreamHost is 2nd.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Media Temple Ranking
- #3 / 4 of its competitors
Media Temple NPS
Media Temple's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Media Temple's customers would recommend using the product based on a scale of -100 to 100.
Media Temple Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Media Temple NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
How Other Brands Compare
Media Temple is ranked third for NPS among its competitors. GoDaddy and DreamHost come in first and second, with LogicWeb coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Media Temple NPS vs. Competitors
Compared to its competitors, Media Temple's NPS is rated right below DreamHost.
| COMPANY | NPS Score | |
|---|---|---|
 | Cloud Jolt | N/A |
 | GoDaddy | -35 |
 | DreamHost | -55 |
| Media Temple | -100 |
Media Temple Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Media Temple users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Media Temple Customer Loyalty vs. Competitors
Compared to its competitors, Media Temple's Customer Loyalty score is rated right above Cloud Jolt, and is preceded by GoDaddy.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| DreamHost | 79% |
| GoDaddy | 75% |
| Media Temple | 55% |
| Cloud Jolt | N/A |
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Media Temple Product Quality
1.5/5
Media Temple has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Media Temple Product Information
Media Temple’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.mediatemple.net
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Enterprise
SaaS
Media Temple Product Quality vs. Competitors
Compared to its competitors, Media Temple's Product Quality score is rated right above Cloud Jolt, and is preceded by GoDaddy.
| COMPANY | Product Quality Score | |
|---|---|---|
| DreamHost | 2.3/5 |
| GoDaddy | 2.2/5 |
| Media Temple | 1.5/5 |
| Cloud Jolt | N/A |
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Media Temple Pricing
Media Temple ROI & Value For Money
1.5/5
Media Temple has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Media Temple Pricing vs. Competitors
Compared to its competitors, Media Temple's ROI score is rated right above Cloud Jolt, and is preceded by GoDaddy.
| COMPANY | Pricing Score | |
|---|---|---|
| DreamHost | 2.2/5 |
| GoDaddy | 2/5 |
| Media Temple | 1.5/5 |
| Cloud Jolt | N/A |
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Media Temple Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Media Temple Customer Satisfaction vs. Competitors
Compared to its competitors, Media Temple's Customer Satisfaction score is rated right above Cloud Jolt, and is preceded by GoDaddy.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| DreamHost | 20% |
| GoDaddy | 16% |
| Media Temple | 0% |
| Cloud Jolt | 0% |
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Media Temple Customer Service
1.5/5
Media Temple has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Media Temple's Customer Service
Address
6060 Center Drive 5th Floor, Los Angeles, CA 90045
Website
http://www.mediatemple.net
Phone Number
(310) 841-5500
Media Temple Customer Service vs. Competitors
Compared to its competitors, Media Temple's Customer Service score is rated right above Cloud Jolt, and is preceded by GoDaddy.
| COMPANY | Customer Service Score | |
|---|---|---|
| DreamHost | 2.1/5 |
| GoDaddy | 1.6/5 |
| Media Temple | 1.5/5 |
| Cloud Jolt | N/A |
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Media Temple as an Employer
2.4/5
Media Temple has a 2.4/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Media Temple scored a -100 for Net Promoter Score and a -83 for Employee Net Promoter Score. NPS gauges how likely a customer of Media Temple would recommend the brand to a friend. ENPS measures how likely Media Temple employees would recommend working at Media Temple to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-83
eNPS Score
| 0% | Promoters |
|---|---|
| 17% | Passive |
| 83% | Detractors |
