DreamHost NPS & Customer Reviews

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DreamHost

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About DreamHost's Brand

DreamHost is a global Web hosting and cloud services provider with over 350,000 customers and 1.2 million blogs, websites and apps hosted. The company offers a wide spectrum of Web hosting and cloud services including Shared Hosting, Virtual Private Servers (VPS), Dedicated Server Hosting, Domain Name Registration, the cloud storage service, DreamObjects, and the cloud computing service DreamCompute. Among its major competitors, DreamHost is ranked in 4th place for NPS while 1&1 Hosting is 1st, and A2 Hosting is 2nd.

Brand at a Glance

79%

Customer Loyalty

2.3/5

Product Quality

2.2/5

Pricing

2.1/5

Customer Service

DreamHost Ranking

^#3 / 4 of its competitors

DreamHost NPS

DreamHost's Net Promoter Score (NPS) is a -55 with 17% Promoters, 11% Passives, and 72% Detractors. Net Promoter Score tracks whether DreamHost's customers would recommend using the product based on a scale of -100 to 100.

DreamHost Overall NPS

-55

NPS

17%	Promoters
11%	Passives
72%	Detractors

DreamHost NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2023 -45	Jun 2023	-45
Jul 2023 -54	Jul 2023	-54
Aug 2023 -60	Aug 2023	-60
Oct 2023 -60	Oct 2023	-60
Nov 2023 -64	Nov 2023	-64
Mar 2024 -70	Mar 2024	-70
Apr 2024 -63	Apr 2024	-63
May 2024 -64	May 2024	-64
Feb 2025 -58	Feb 2025	-58
Mar 2025 -60	Mar 2025	-60
May 2025 -55	May 2025	-55
Jul 2025 -55	Jul 2025	-55

How Other Brands Compare

DreamHost is ranked third for NPS among its competitors. 1&1 Hosting and GoDaddy come in first and second, with Bluehost coming in at #4.

	DreamHost	GoDaddy	Bluehost	1&1 Hosting
Global Ranking	#-	#237	#-	#-
NPS	-55	-35	-91	0
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$13.16B	$1.34B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

DreamHost NPS by Gender

Male customers rated DreamHost's NPS 30 points higher than Female customers.

Male

-50

DreamHost's NPS was rated -50 by Male customers on Comparably.

21%

Promoters

Passives

71%

Detractors

Female

-80

DreamHost's NPS was rated -80 by Female customers on Comparably.

Promoters

20%

Passives

80%

Detractors

DreamHost NPS by Ethnicity

DreamHost's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -100	Caucasian	-100
Asian or Pacific Islander -67	Asian or Pacific Islander	-67
Other 50	Other	50

DreamHost NPS by Age

DreamHost's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

31-35

50%

61-65

100%

66+

100%

DreamHost NPS by Usage

DreamHost's NPS was rated the highest by customers who have used DreamHost's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -67	Less than 1 Year	-67
2 to 5 Years -57	2 to 5 Years	-57
Over 10 Years -100	Over 10 Years	-100

DreamHost NPS vs. Competitors

Compared to its competitors, DreamHost's NPS is rated right above Bluehost, and is preceded by GoDaddy.

COMPANY		NPS Score
	1&1 Hosting	0
	GreenGeeks	N/A
	A2 Hosting	-28
	GoDaddy	-35
	DreamHost	-55
	Bluehost	-91

DreamHost Customer Reviews

Out of the 4 DreamHost customer reviews 2 were positive and 2 were constructive. DreamHost customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

DreamHost Customer Loyalty

79%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

79% of DreamHost users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

79%

21%

DreamHost Customer Loyalty Score by Gender

Female customers rated DreamHost's Customer Loyalty score 1% higher than Male customers.

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Male

81%

Yes

Female

82%

Yes

DreamHost Customer Loyalty Score by Ethnicity

DreamHost's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Asian or Pacific Islander

out of 100

Other

DreamHost Customer Loyalty Score by Age

DreamHost's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.

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20%

40%

60%

80%

100%

Summary	Age	Score
31-35 100%	31-35	100%
61-65 70%	61-65	70%
66+ 100%	66+	100%

DreamHost Customer Loyalty Score by Usage

DreamHost's Customer Loyalty score was rated the highest by customers who have used DreamHost's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	70%
2 to 5 Years	74%
Over 10 Years	87%

DreamHost Customer Loyalty Score by Industry

DreamHost's Customer Loyalty score was rated 80% by Tech industry customers.

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Tech	80%

DreamHost Customer Loyalty vs. Competitors

Compared to its competitors, DreamHost's Customer Loyalty score is rated right above GoDaddy, and is preceded by A2 Hosting.

COMPANY		Customer Loyalty Score
	1&1 Hosting	87%
	A2 Hosting	81%
	DreamHost	79%
	GoDaddy	75%
	Bluehost	59%
	GreenGeeks	N/A

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DreamHost Product Quality

2.3/5

DreamHost has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.

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DreamHost Product Information

DreamHost’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated DreamHost's product the highest.

Website: https://www.dreamhost.com/

Company Size: 201-500 Employees

Industry

Tech

SaaS

Quick Insights into DreamHost Product Quality

DreamHost's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers who have used DreamHost's products/services for Over 10 Years.

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Ranked DreamHost Product Quality the Highest

31-35	4.5
Other	3.9
Tech	2.9

Ranked DreamHost Product Quality the Lowest

Caucasian	1.5
Female	1.5
Over 10 Years	1.5

DreamHost Product Quality Score by Gender

Male customers rated DreamHost's Product Quality score 0.7 stars higher than Female customers.

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Male

2.2/5

Female

1.5/5

DreamHost Product Quality Score by Ethnicity

DreamHost's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Asian or Pacific Islander 2	Asian or Pacific Islander	2
Other 3.9	Other	3.9

DreamHost Product Quality Score by Age

DreamHost's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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Summary	Age	Score
31-35 4.5	31-35	4.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

DreamHost Product Quality Score by Usage

DreamHost's Product Quality score was rated the highest by customers who have used DreamHost's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.6
2 to 5 Years	1.8
Over 10 Years	1.5

DreamHost Product Quality Score by Industry

DreamHost's Product Quality score was rated 2.9 stars by Tech industry customers.

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Tech	2.9

DreamHost Product Quality vs. Competitors

Compared to its competitors, DreamHost's Product Quality score is rated right above GoDaddy, and is preceded by A2 Hosting.

COMPANY		Product Quality Score
	1&1 Hosting	3.3/5
	A2 Hosting	2.7/5
	DreamHost	2.3/5
	GoDaddy	2.2/5
	Bluehost	1.5/5
	GreenGeeks	N/A

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DreamHost Pricing

DreamHost ROI & Value For Money

2.2/5

DreamHost has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.

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DreamHost Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into DreamHost ROI

DreamHost's ROI score was rated highest by customers ages 31-35, and rated lowest by customers who have used DreamHost's products/services for Over 10 Years.

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Ranked DreamHost ROI the Highest

31-35	4.4
Other	3.9
Tech	2.8

Ranked DreamHost ROI the Lowest

Caucasian	1.5
Female	1.5
Over 10 Years	1.5

DreamHost ROI Score by Gender

Male customers rated DreamHost's ROI score 0.7 stars higher than Female customers.

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Male

2.2/5

Female

1.5/5

DreamHost ROI Score by Ethnicity

DreamHost's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Asian or Pacific Islander 2	Asian or Pacific Islander	2
Other 3.9	Other	3.9

DreamHost ROI Score by Age

DreamHost's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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Summary	Age	Score
31-35 4.4	31-35	4.4
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

DreamHost ROI Score by Usage

DreamHost's ROI score was rated the highest by customers who have used DreamHost's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
2 to 5 Years	1.8
Over 10 Years	1.5

DreamHost ROI Score by Industry

DreamHost's ROI score was rated 2.8 stars by Tech industry customers.

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Tech	2.8

DreamHost Pricing vs. Competitors

Compared to its competitors, DreamHost's ROI score is rated right above GoDaddy, and is preceded by A2 Hosting.

COMPANY		Pricing Score
	1&1 Hosting	3.2/5
	A2 Hosting	2.6/5
	DreamHost	2.2/5
	GoDaddy	2/5
	Bluehost	1.5/5
	GreenGeeks	N/A

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DreamHost Customer Satisfaction (CSAT)

DreamHost Customer Satisfaction (CSAT) Score

20 / 100

DreamHost has an overall Customer Satisfaction score of 20 rated by its users and customers.

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Very Satisfied	12%
Satisfied	8%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	0%
Very Dissatisfied	67%

Very Satisfied

12%

Satisfied

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

67%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into DreamHost Customer Satisfaction

DreamHost's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers who have used DreamHost's products/services for Over 10 Years.

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Ranked DreamHost Customer Satisfaction the Highest

31-35	100%
Other	75%
Tech	37%

Ranked DreamHost Customer Satisfaction the Lowest

66+	0%
Caucasian	0%
Over 10 Years	0%

DreamHost Customer Satisfaction Score by Gender

Male customers rated DreamHost's Customer Satisfaction score 8 points higher than Female customers.

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28 / 100

Male

	Very Satisfied	21%
	Satisfied	7%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	0%
	Very Dissatisfied	64%

20 / 100

Female

	Very Satisfied	0%
	Satisfied	20%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	80%

DreamHost Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

DreamHost's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	0%
Very Dissatisfied	90%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

90%

CSAT according to Asian or Pacific Islander

DreamHost's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.

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33 / 100

Very Satisfied	0%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	67%

Very Satisfied

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

67%

CSAT according to Other

DreamHost's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.

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75 / 100

Very Satisfied	75%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	25%

Very Satisfied

75%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

25%

DreamHost Customer Satisfaction Score by Age

DreamHost's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

31-35

100%

61-65

66+

DreamHost Customer Satisfaction Score by Usage

DreamHost's Customer Satisfaction score was rated the highest by customers who have used DreamHost's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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2 to 5 Years	28
Over 10 Years	0

DreamHost Customer Satisfaction Score by Industry

DreamHost's Customer Satisfaction score was rated 37 points by Tech industry customers.

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	"title": "DreamHost Customer Satisfaction Score by Industry",
	"text": "DreamHost's Customer Satisfaction score was rated 37 points by Tech industry customers.",
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			"label": "Tech",
			"groupId": 104,
			"score": 37,
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			"csatScore": 37,
			"text": "DreamHost's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 37
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Tech	37

DreamHost Customer Satisfaction vs. Competitors

Compared to its competitors, DreamHost's Customer Satisfaction score is rated right above GoDaddy, and is preceded by A2 Hosting.

COMPANY		Customer Satisfaction (CSAT) Score
	1&1 Hosting	67%
	A2 Hosting	33%
	DreamHost	20%
	GoDaddy	16%
	Bluehost	6%
	GreenGeeks	0%

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DreamHost Customer Service

2.1/5

DreamHost has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.

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About DreamHost's Customer Service

Address

417 Associated Rd., Brea, CA 92821

Website

https://www.dreamhost.com/

Phone Number

714-706-4182

DreamHost's Social Links

Quick Insights into DreamHost Customer Service

DreamHost's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers who have used DreamHost's products/services for Over 10 Years.

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Ranked DreamHost Customer Service the Highest

31-35	4.4
Other	3.9
Tech	2.4

Ranked DreamHost Customer Service the Lowest

Caucasian	1.5
Female	1.5
Over 10 Years	1.5

DreamHost Customer Service Score by Gender

Male customers rated DreamHost's Customer Service score 0.4 stars higher than Female customers.

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Male

1.9/5

Female

1.5/5

DreamHost Customer Service Score by Ethnicity

DreamHost's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of DreamHost.

100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Asian or Pacific Islander 2	Asian or Pacific Islander	2
Other 3.9	Other	3.9

DreamHost Customer Service Score by Age

DreamHost's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
31-35 4.4	31-35	4.4
61-65 1.5	61-65	1.5
66+ 1.6	66+	1.6

DreamHost Customer Service Score by Usage

DreamHost's Customer Service score was rated the highest by customers who have used DreamHost's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.1
2 to 5 Years	1.8
Over 10 Years	1.5

DreamHost Customer Service Score by Industry

DreamHost's Customer Service score was rated 2.4 stars by Tech industry customers.

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Tech	2.4

DreamHost Customer Service vs. Competitors

Compared to its competitors, DreamHost's Customer Service score is rated right above GoDaddy, and is preceded by A2 Hosting.

COMPANY		Customer Service Score
	1&1 Hosting	3.2/5
	A2 Hosting	2.6/5
	DreamHost	2.1/5
	GoDaddy	1.6/5
	Bluehost	1.5/5
	GreenGeeks	N/A

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DreamHost as an Employer

4.3/5

DreamHost has a 4.3/5 stars for its overall company culture rated by their employees

top

20%

CEO of DreamHost

Michael Rodriguez

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

DreamHost scored a -55 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of DreamHost would recommend the brand to a friend. ENPS measures how likely DreamHost employees would recommend working at DreamHost to a friend.

Net Promoter Score

-55

NPS Score

17%	Promoters
11%	Passive
72%	Detractors

Employee Net Promoter Score

eNPS Score

52%	Promoters
24%	Passive
24%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail