16
NPS
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Medline Industries, Inc.
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About Medline Industries, Inc. Brand
Among its major competitors, Medline Industries, Inc. is ranked in 3rd place for NPS while Medtronic is 1st, and McKesson is 2nd. Overall, Medline Industries, Inc. has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
78%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Medline Industries, Inc. Ranking
- #3 / 3 of its competitors
Medline Industries, Inc. NPS
Medline Industries, Inc.'s Net Promoter Score (NPS) is a 16 with 51% Promoters, 14% Passives, and 35% Detractors. Net Promoter Score tracks whether Medline Industries, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Medline Industries, Inc. Overall NPS
| 51% | Promoters |
|---|---|
| 14% | Passives |
| 35% | Detractors |
Medline Industries, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 20 | May 2024 | 20 |
Jun 2024 20 | Jun 2024 | 20 |
Jul 2024 16 | Jul 2024 | 16 |
Sep 2024 16 | Sep 2024 | 16 |
Oct 2024 17 | Oct 2024 | 17 |
Nov 2024 17 | Nov 2024 | 17 |
Jan 2025 16 | Jan 2025 | 16 |
Mar 2025 16 | Mar 2025 | 16 |
Apr 2025 16 | Apr 2025 | 16 |
Jul 2025 16 | Jul 2025 | 16 |
Oct 2025 16 | Oct 2025 | 16 |
Dec 2025 17 | Dec 2025 | 17 |
How Other Brands Compare
Medline Industries, Inc. is ranked third for NPS among its competitors. Medtronic and McKesson come in first and second.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Medline Industries, Inc. NPS by Gender
Male customers rated Medline Industries, Inc.'s NPS 5 points higher than Female customers.
Male
5
Medline Industries, Inc.'s NPS was rated 5 by Male customers on Comparably.
43%
Promoters
19%
Passives
38%
Detractors
Female
0
Medline Industries, Inc.'s NPS was rated by Female customers on Comparably.
42%
Promoters
16%
Passives
42%
Detractors
Medline Industries, Inc. NPS by Ethnicity
Medline Industries, Inc.'s NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
African American/Black 16 | African American/Black | 16 |
Asian or Pacific Islander 40 | Asian or Pacific Islander | 40 |
Other -57 | Other | -57 |
Medline Industries, Inc. NPS by Age
Medline Industries, Inc.'s NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Medline Industries, Inc. NPS by Usage
Medline Industries, Inc.'s NPS was rated the highest by customers who have used Medline Industries, Inc.'s products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -11 | Less than 1 Year | -11 |
2 to 5 Years -22 | 2 to 5 Years | -22 |
5 to 10 Years 37 | 5 to 10 Years | 37 |
Over 10 Years 24 | Over 10 Years | 24 |
Medline Industries, Inc. NPS vs. Competitors
Compared to its competitors, Medline Industries, Inc.'s NPS is rated right below McKesson.
| COMPANY | NPS Score | |
|---|---|---|
 | Medtronic | 30 |
 | McKesson | 27 |
| Medline Industries, Inc. | 16 |
Medline Industries, Inc. Customer Reviews
Out of the 9 Medline Industries, Inc. customer reviews 5 were positive and 4 were constructive. Medline Industries, Inc. customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Medline Industries, Inc. Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Medline Industries, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Medline Industries, Inc. Customer Loyalty Score by Gender
Female customers rated Medline Industries, Inc.'s Customer Loyalty score 21% higher than Male customers.
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Male
69%
Yes
Female
90%
Yes
Medline Industries, Inc. Customer Loyalty Score by Ethnicity
Medline Industries, Inc.'s Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Medline Industries, Inc..
81
out of 100
Caucasian
82
out of 100
African American/Black
64
out of 100
Asian or Pacific Islander
61
out of 100
Other
Medline Industries, Inc. Customer Loyalty Score by Age
Medline Industries, Inc.'s Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
31-35 10% | 31-35 | 10% |
36-40 100% | 36-40 | 100% |
41-45 89% | 41-45 | 89% |
46-50 100% | 46-50 | 100% |
56-60 78% | 56-60 | 78% |
61-65 78% | 61-65 | 78% |
66+ 66% | 66+ | 66% |
Medline Industries, Inc. Customer Loyalty Score by Usage
Medline Industries, Inc.'s Customer Loyalty score was rated the highest by customers who have used Medline Industries, Inc.'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Medline Industries, Inc. Customer Loyalty Score by Industry
Medline Industries, Inc.'s Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.
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Medline Industries, Inc. Customer Loyalty vs. Competitors
Compared to its competitors, Medline Industries, Inc.'s Customer Loyalty score is rated right above Medtronic, and is preceded by McKesson.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| McKesson | 81% |
| Medline Industries, Inc. | 78% |
| Medtronic | 77% |
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Medline Industries, Inc. Product Quality
3.4/5
Medline Industries, Inc. has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Medline Industries, Inc. Product Information
Medline Industries, Inc.’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Medline Industries, Inc.'s product the highest. Reviewers from the Accounting industry rated Medline Industries, Inc. the lowest at 3.
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
Quick Insights into Medline Industries, Inc. Product Quality
Medline Industries, Inc.'s Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers ages 31-35.
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Ranked Medline Industries, Inc. Product Quality the Highest
Ranked Medline Industries, Inc. Product Quality the Lowest
Medline Industries, Inc. Product Quality Score by Gender
Female customers rated Medline Industries, Inc.'s Product Quality score 0.1 stars higher than Male customers.
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Male
3.3/5
Female
3.4/5
Medline Industries, Inc. Product Quality Score by Ethnicity
Medline Industries, Inc.'s Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Other 2.4 | Other | 2.4 |
Medline Industries, Inc. Product Quality Score by Age
Medline Industries, Inc.'s Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
31-35 1.5 | 31-35 | 1.5 |
36-40 4.3 | 36-40 | 4.3 |
41-45 3.6 | 41-45 | 3.6 |
46-50 4.5 | 46-50 | 4.5 |
56-60 4.5 | 56-60 | 4.5 |
61-65 2.2 | 61-65 | 2.2 |
66+ 1.9 | 66+ | 1.9 |
Medline Industries, Inc. Product Quality Score by Usage
Medline Industries, Inc.'s Product Quality score was rated the highest by customers who have used Medline Industries, Inc.'s products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Medline Industries, Inc. Product Quality Score by Industry
Medline Industries, Inc.'s Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.
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Medline Industries, Inc. Product Quality vs. Competitors
Compared to its competitors, Medline Industries, Inc.'s Product Quality score is rated right below McKesson.
| COMPANY | Product Quality Score | |
|---|---|---|
| Medtronic | 3.9/5 |
| McKesson | 3.9/5 |
| Medline Industries, Inc. | 3.4/5 |
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Medline Industries, Inc. Pricing
Medline Industries, Inc. ROI & Value For Money
3.6/5
Medline Industries, Inc. has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Medline Industries, Inc. Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Medline Industries, Inc..
Quick Insights into Medline Industries, Inc. ROI
Medline Industries, Inc.'s ROI score was rated highest by customers ages 36-40, and rated lowest by customers ages 66+.
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Ranked Medline Industries, Inc. ROI the Highest
Ranked Medline Industries, Inc. ROI the Lowest
Medline Industries, Inc. ROI Score by Gender
Male customers rated Medline Industries, Inc.'s ROI score 0.1 stars higher than Female customers.
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Male
3.4/5
Female
3.3/5
Medline Industries, Inc. ROI Score by Ethnicity
Medline Industries, Inc.'s ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 2 | Other | 2 |
Medline Industries, Inc. ROI Score by Age
Medline Industries, Inc.'s ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
31-35 4.3 | 31-35 | 4.3 |
36-40 4.5 | 36-40 | 4.5 |
41-45 3.3 | 41-45 | 3.3 |
46-50 4.2 | 46-50 | 4.2 |
56-60 4.4 | 56-60 | 4.4 |
61-65 2.1 | 61-65 | 2.1 |
66+ 1.8 | 66+ | 1.8 |
Medline Industries, Inc. ROI Score by Usage
Medline Industries, Inc.'s ROI score was rated the highest by customers who have used Medline Industries, Inc.'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Medline Industries, Inc. ROI Score by Industry
Medline Industries, Inc.'s ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Medline Industries, Inc. Pricing vs. Competitors
Compared to its competitors, Medline Industries, Inc.'s ROI score is rated right below McKesson.
| COMPANY | Pricing Score | |
|---|---|---|
| Medtronic | 3.9/5 |
| McKesson | 3.9/5 |
| Medline Industries, Inc. | 3.6/5 |
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Medline Industries, Inc. Customer Satisfaction (CSAT)
Medline Industries, Inc. Customer Satisfaction (CSAT) Score
59 / 100
Medline Industries, Inc. has an overall Customer Satisfaction score of 59 rated by its users and customers.
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Very Satisfied
41%
Satisfied
18%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
6%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Medline Industries, Inc. Customer Satisfaction
Medline Industries, Inc.'s Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by customers ages 61-65.
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Ranked Medline Industries, Inc. Customer Satisfaction the Highest
Ranked Medline Industries, Inc. Customer Satisfaction the Lowest
Medline Industries, Inc. Customer Satisfaction Score by Gender
Male customers rated Medline Industries, Inc.'s Customer Satisfaction score 14 points higher than Female customers.
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60 / 100
MaleVery Satisfied | 47% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 7% | |
Very Dissatisfied | 33% |
46 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 27% | |
Dissatisfied | 7% | |
Very Dissatisfied | 20% |
Medline Industries, Inc. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Medline Industries, Inc. Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
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60 / 100
Very Satisfied
53%
Satisfied
7%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
7%
Very Dissatisfied
20%
CSAT according to African American/Black
Medline Industries, Inc. Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
17%
Very Dissatisfied
17%
CSAT according to Asian or Pacific Islander
Medline Industries, Inc. Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Other
Medline Industries, Inc. Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
25%
Medline Industries, Inc. Customer Satisfaction Score by Age
Medline Industries, Inc.'s Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 66% | |||||||||||||||
| 46-50 | 75% | |||||||||||||||
| 56-60 | 100% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 15% |
Medline Industries, Inc. Customer Satisfaction Score by Usage
Medline Industries, Inc.'s Customer Satisfaction score was rated the highest by customers who have used Medline Industries, Inc.'s products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Medline Industries, Inc. Customer Satisfaction Score by Industry
Medline Industries, Inc.'s Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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"title": "Medline Industries, Inc. Customer Satisfaction Score by Industry",
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"bars": [
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}Medline Industries, Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, Medline Industries, Inc.'s Customer Satisfaction score is rated right below McKesson.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Medtronic | 72% |
| McKesson | 67% |
| Medline Industries, Inc. | 60% |
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Medline Industries, Inc. Customer Service
3.7/5
Medline Industries, Inc. has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Medline Industries, Inc. Customer Service
Medline Industries, Inc.'s Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers ages 66+.
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Ranked Medline Industries, Inc. Customer Service the Highest
Ranked Medline Industries, Inc. Customer Service the Lowest
Medline Industries, Inc. Customer Service Score by Gender
Female customers rated Medline Industries, Inc.'s Customer Service score 0.2 stars higher than Male customers.
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Male
3.3/5
Female
3.5/5
Medline Industries, Inc. Customer Service Score by Ethnicity
Medline Industries, Inc.'s Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Medline Industries, Inc..
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 1.6 | Other | 1.6 |
Medline Industries, Inc. Customer Service Score by Age
Medline Industries, Inc.'s Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
31-35 4.1 | 31-35 | 4.1 |
36-40 4.5 | 36-40 | 4.5 |
41-45 3.3 | 41-45 | 3.3 |
46-50 4.2 | 46-50 | 4.2 |
56-60 4.5 | 56-60 | 4.5 |
61-65 2.7 | 61-65 | 2.7 |
66+ 1.5 | 66+ | 1.5 |
Medline Industries, Inc. Customer Service Score by Usage
Medline Industries, Inc.'s Customer Service score was rated the highest by customers who have used Medline Industries, Inc.'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Medline Industries, Inc. Customer Service Score by Industry
Medline Industries, Inc.'s Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Medline Industries, Inc. Customer Service vs. Competitors
Compared to its competitors, Medline Industries, Inc.'s Customer Service score is rated right below McKesson.
| COMPANY | Customer Service Score | |
|---|---|---|
| Medtronic | 4/5 |
| McKesson | 3.8/5 |
| Medline Industries, Inc. | 3.7/5 |
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Medline Industries, Inc. as an Employer
3.0/5
Medline Industries, Inc. has a 3.0/5 stars for its overall company culture rated by their employees
top
50%
CEO of Medline Industries, Inc.
In the Top 50% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Medline Industries, Inc. scored a 16 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Medline Industries, Inc. would recommend the brand to a friend. ENPS measures how likely Medline Industries, Inc. employees would recommend working at Medline Industries, Inc. to a friend.
Net Promoter Score
16
NPS Score
| 51% | Promoters |
|---|---|
| 14% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 43% | Promoters |
|---|---|
| 17% | Passive |
| 40% | Detractors |
