-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
MedSynergies
Marketing or Exec? Claim Your Free Account
About MedSynergies' Brand
MedSynergies provides revenue cycle management and consulting services for physicians, central billing executives, and hospital executives. Among its major competitors, MedSynergies is ranked in 5th place for NPS while MedAssets is 1st, and Shiftboard Online Scheduling is 2nd.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
MedSynergies Ranking
- #4 / 4 of its competitors
MedSynergies NPS
MedSynergies's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether MedSynergies's customers would recommend using the product based on a scale of -100 to 100.
MedSynergies Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
MedSynergies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
Nov 2023 -100 | Nov 2023 | -100 |
How Other Brands Compare
MedSynergies is ranked #4 for NPS among its competitors. MedAssets and Shiftboard Online Scheduling come in first and second, with Texas Health Resources coming in at third.
MedSynergies |  Texas Health Resources |  Shiftboard Online Scheduling |  MedAssets | |
| Global Ranking | #- | #822 | #- | #- |
| NPS | -100 | 40 | 54 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $1.75B | $50.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MedSynergies NPS vs. Competitors
Compared to its competitors, MedSynergies's NPS is rated right below LA Quinta Inns & Suites.
| COMPANY | NPS Score | |
|---|---|---|
| MedAssets | 100 |
| Shiftboard Online Scheduling | 54 |
| Texas Health Resources | 40 |
 | Baylor Angel Network | N/A |
 | LA Quinta Inns & Suites | -91 |
| MedSynergies | -100 |
MedSynergies Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of MedSynergies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MedSynergies Customer Loyalty vs. Competitors
Compared to its competitors, MedSynergies's Customer Loyalty score is rated right above Shiftboard Online Scheduling, and is preceded by LA Quinta Inns & Suites.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| MedAssets | 100% |
| Texas Health Resources | 74% |
| LA Quinta Inns & Suites | 56% |
| MedSynergies | 55% |
| Shiftboard Online Scheduling | N/A |
| Baylor Angel Network | N/A |
Unlock MedSynergies Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full MedSynergies Customer Loyalty vs. Competitors data and gain insights into your customers today.
MedSynergies Product Quality
2.7/5
MedSynergies has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock MedSynergies' overall Product Quality score rated by its users and customers.
MedSynergies Product Information
MedSynergies’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.medsynergies.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Healthcare
Small Business Services
MedSynergies Product Quality vs. Competitors
Compared to its competitors, MedSynergies's Product Quality score is rated right above LA Quinta Inns & Suites, and is preceded by Texas Health Resources.
| COMPANY | Product Quality Score | |
|---|---|---|
| MedAssets | 5/5 |
| Shiftboard Online Scheduling | 4.3/5 |
| Texas Health Resources | 3.7/5 |
| MedSynergies | 2.7/5 |
| LA Quinta Inns & Suites | 1.5/5 |
| Baylor Angel Network | N/A |
Unlock MedSynergies Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full MedSynergies Product Quality vs. Competitors data and gain insights into your customers today.
MedSynergies Pricing
MedSynergies ROI & Value For Money
3.2/5
MedSynergies has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock MedSynergies' overall ROI score rated by its users and customers.
MedSynergies Pricing vs. Competitors
Compared to its competitors, MedSynergies's ROI score is rated right above LA Quinta Inns & Suites, and is preceded by Texas Health Resources.
| COMPANY | Pricing Score | |
|---|---|---|
| MedAssets | 5/5 |
| Shiftboard Online Scheduling | 4.3/5 |
| Texas Health Resources | 3.7/5 |
| MedSynergies | 3.2/5 |
| LA Quinta Inns & Suites | 1.5/5 |
| Baylor Angel Network | N/A |
Unlock MedSynergies ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full MedSynergies ROI vs. Competitors data and gain insights into your customers today.
MedSynergies Customer Satisfaction (CSAT)
MedSynergies Customer Satisfaction (CSAT) Score
50 / 100
MedSynergies has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MedSynergies Customer Satisfaction vs. Competitors
Compared to its competitors, MedSynergies's Customer Satisfaction score is rated right above LA Quinta Inns & Suites, and is preceded by Texas Health Resources.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| MedAssets | 100% |
| Texas Health Resources | 70% |
| MedSynergies | 50% |
| LA Quinta Inns & Suites | 7% |
| Shiftboard Online Scheduling | 0% |
| Baylor Angel Network | 0% |
Unlock MedSynergies Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full MedSynergies Customer Satisfaction vs. Competitors data and gain insights into your customers today.
MedSynergies Customer Service
3/5
MedSynergies has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock MedSynergies' overall Customer Service score rated by its users and customers.
About MedSynergies's Customer Service
Address
909 Hidden Ridge Dr, Suite 300, Irving, TX
Website
http://www.medsynergies.com
Phone Number
972-791-1224
MedSynergies Customer Service vs. Competitors
Compared to its competitors, MedSynergies's Customer Service score is rated right above LA Quinta Inns & Suites, and is preceded by Texas Health Resources.
| COMPANY | Customer Service Score | |
|---|---|---|
| MedAssets | 5/5 |
| Shiftboard Online Scheduling | 3.7/5 |
| Texas Health Resources | 3.7/5 |
| MedSynergies | 3/5 |
| LA Quinta Inns & Suites | 1.5/5 |
| Baylor Angel Network | N/A |
Unlock MedSynergies Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full MedSynergies Customer Service vs. Competitors data and gain insights into your customers today.
MedSynergies as an Employer
2.5/5
MedSynergies has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
MedSynergies scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of MedSynergies would recommend the brand to a friend. ENPS measures how likely MedSynergies employees would recommend working at MedSynergies to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
