100
NPS
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Mejuri
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About Mejuri's Brand
Feel precious everyday. Mejuri introduces exclusive precious jewelry that take women from day to night at fashionable prices. Among its major competitors, Mejuri is ranked in 1st place for NPS while Kendra Scott, LLC. is 2nd, and SSENSE is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Mejuri Ranking
- #1 / 4 of its competitors
Mejuri NPS
Mejuri's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Mejuri's customers would recommend using the product based on a scale of -100 to 100.
Mejuri Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Mejuri NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 100 | Feb 2024 | 100 |
How Other Brands Compare
Mejuri is ranked first for NPS among its competitors. Kendra Scott, LLC. and SSENSE come in second and third, with Gemvara.com coming in at #4.
Mejuri |  Kendra Scott, LLC. |  SSENSE |  Gemvara.com | |
| Global Ranking | #- | #882 | #- | #- |
| NPS | 100 | 42 | 28 | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mejuri NPS vs. Competitors
Compared to its competitors, Mejuri's NPS is rated right above Kendra Scott, LLC..
| COMPANY | NPS Score | |
|---|---|---|
| Mejuri | 100 |
| Kendra Scott, LLC. | 42 |
| SSENSE | 28 |
Mejuri Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Mejuri users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mejuri Customer Loyalty vs. Competitors
Compared to its competitors, Mejuri's Customer Loyalty score is rated right above Kendra Scott, LLC..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mejuri | 100% |
| Kendra Scott, LLC. | 81% |
| SSENSE | 70% |
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Mejuri Product Quality
5/5
Mejuri has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Mejuri Product Information
Mejuri’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://mejuri.com
- Company Size
- 1-10 Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
FinTech
Hardware and Devices
Mejuri Product Quality vs. Competitors
Compared to its competitors, Mejuri's Product Quality score is rated right above Kendra Scott, LLC..
| COMPANY | Product Quality Score | |
|---|---|---|
| Mejuri | 5/5 |
| Kendra Scott, LLC. | 4.1/5 |
| SSENSE | 4.1/5 |
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Mejuri Pricing
Mejuri ROI & Value For Money
5/5
Mejuri has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Mejuri Pricing vs. Competitors
Compared to its competitors, Mejuri's ROI score is rated right above Kendra Scott, LLC..
| COMPANY | Pricing Score | |
|---|---|---|
| Mejuri | 5/5 |
| Kendra Scott, LLC. | 3.9/5 |
| SSENSE | 3.7/5 |
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Mejuri Customer Satisfaction (CSAT)
Mejuri Customer Satisfaction (CSAT) Score
100 / 100
Mejuri has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mejuri Customer Satisfaction vs. Competitors
Compared to its competitors, Mejuri's Customer Satisfaction score is rated right above Kendra Scott, LLC..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mejuri | 100% |
| Kendra Scott, LLC. | 72% |
| SSENSE | 72% |
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Mejuri Customer Service
5/5
Mejuri has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Mejuri's Customer Service
Address
10 Dundas Street East Suite 600, M5B 2R8 Canada
Website
http://mejuri.com
Phone Number
855-563-5874
Mejuri Customer Service vs. Competitors
Compared to its competitors, Mejuri's Customer Service score is rated right above Kendra Scott, LLC..
| COMPANY | Customer Service Score | |
|---|---|---|
| Mejuri | 5/5 |
| Kendra Scott, LLC. | 4/5 |
| SSENSE | 3.9/5 |
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Consumer vs. Employees
Mejuri scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Mejuri would recommend the brand to a friend. ENPS measures how likely Mejuri employees would recommend working at Mejuri to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
