46
NPS
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Melia.com
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About Melia.com's Brand
Among its major competitors, Melia.com is ranked in 1st place for NPS while Hyatt is 2nd, and Dalata Hotel Group is 3rd.
Brand at a Glance
81%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4/5
Customer Service
Melia.com Ranking
- #1 / 3 of its competitors
Melia.com NPS
Melia.com's Net Promoter Score (NPS) is a 46 with 57% Promoters, 32% Passives, and 11% Detractors. Net Promoter Score tracks whether Melia.com's customers would recommend using the product based on a scale of -100 to 100.
Melia.com Overall NPS
| 57% | Promoters |
|---|---|
| 32% | Passives |
| 11% | Detractors |
Melia.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 75 | May 2023 | 75 |
Jun 2023 53 | Jun 2023 | 53 |
Jul 2023 50 | Jul 2023 | 50 |
Aug 2023 54 | Aug 2023 | 54 |
Nov 2023 52 | Nov 2023 | 52 |
Jan 2024 58 | Jan 2024 | 58 |
Feb 2024 60 | Feb 2024 | 60 |
Mar 2024 51 | Mar 2024 | 51 |
Jul 2024 50 | Jul 2024 | 50 |
Sep 2024 49 | Sep 2024 | 49 |
Nov 2024 44 | Nov 2024 | 44 |
Jun 2025 47 | Jun 2025 | 47 |
How Other Brands Compare
Melia.com is ranked first for NPS among its competitors. Hyatt and Dalata Hotel Group come in second and third.
Melia.com |  Hyatt |  Dalata Hotel Group | |
| Global Ranking | #- | #170 | #- |
| NPS | 46 | 32 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $3.28B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Melia.com NPS by Gender
Melia.com's NPS was rated 75 by Female customers on Comparably.
Female
75
Melia.com's NPS was rated 75 by Female customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Male
N/A
Melia.com's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Melia.com NPS by Age
Melia.com's NPS was rated 80 points by customers ages 18-25 on Comparably.
Melia.com NPS by Usage
Melia.com's NPS was rated 75 points by customers who have used Melia.com's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 75 | Less than 1 Year | 75 |
Melia.com NPS vs. Competitors
Compared to its competitors, Melia.com's NPS is rated right above Hyatt.
| COMPANY | NPS Score | |
|---|---|---|
| Melia.com | 46 |
| Hyatt | 32 |
| Dalata Hotel Group | 0 |
Melia.com Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Melia.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Melia.com Customer Loyalty Score by Gender
Melia.com's Customer Loyalty score was rated 78 by Female customers on Comparably.
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Female
78%
Yes
Male
N/A
Yes
Melia.com Customer Loyalty Score by Age
Melia.com's Customer Loyalty score was rated 82% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
Melia.com Customer Loyalty Score by Usage
Melia.com's Customer Loyalty score was rated 78% by customers who have used Melia.com's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Melia.com Customer Loyalty vs. Competitors
Compared to its competitors, Melia.com's Customer Loyalty score is rated right above Hyatt.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Melia.com | 81% |
| Hyatt | 79% |
| Dalata Hotel Group | 55% |
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Melia.com Product Quality
4.1/5
Melia.com has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Melia.com Product Information
Melia.com’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://melia.com
- Company Size
- 10,000+ Employees
Quick Insights into Melia.com Product Quality
Melia.com's Product Quality score was rated highest by customers ages 18-25.
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Ranked Melia.com Product Quality the Highest
Melia.com Product Quality Score by Gender
Melia.com's Product Quality score was rated 4.7 by Female customers on Comparably.
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Female
4.7/5
Male
N/A
Melia.com Product Quality Score by Age
Melia.com's Product Quality score was rated 4.8 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Melia.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
Melia.com Product Quality Score by Usage
Melia.com's Product Quality score was rated 4.7 stars by customers who have used Melia.com's products/services for Less than 1 Year.
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Melia.com Product Quality vs. Competitors
Compared to its competitors, Melia.com's Product Quality score is rated right above Hyatt, and is preceded by Dalata Hotel Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Dalata Hotel Group | 4.5/5 |
| Melia.com | 4.1/5 |
| Hyatt | 4.1/5 |
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Melia.com Pricing
Melia.com ROI & Value For Money
4/5
Melia.com has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Melia.com ROI
Melia.com's ROI score was rated highest by customers ages 18-25.
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Ranked Melia.com ROI the Highest
Melia.com ROI Score by Gender
Melia.com's ROI score was rated 4.4 by Female customers on Comparably.
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Female
4.4/5
Male
N/A
Melia.com ROI Score by Age
Melia.com's ROI score was rated 4.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Melia.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
Melia.com ROI Score by Usage
Melia.com's ROI score was rated 4.5 stars by customers who have used Melia.com's products/services for Less than 1 Year.
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Melia.com Pricing vs. Competitors
Compared to its competitors, Melia.com's ROI score is rated right above Hyatt.
| COMPANY | Pricing Score | |
|---|---|---|
| Melia.com | 4/5 |
| Hyatt | 3.9/5 |
| Dalata Hotel Group | 3.5/5 |
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Melia.com Customer Satisfaction (CSAT)
Melia.com Customer Satisfaction (CSAT) Score
95 / 100
Melia.com has an overall Customer Satisfaction score of 95 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
45%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Melia.com Customer Satisfaction
Melia.com's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked Melia.com Customer Satisfaction the Highest
Melia.com Customer Satisfaction Score by Gender
Melia.com's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Melia.com.
100 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Melia.com Customer Satisfaction Score by Age
Melia.com's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Melia.com.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Melia.com Customer Satisfaction Score by Usage
Melia.com's Customer Satisfaction score was rated 100 points by customers who have used Melia.com's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Melia.com Customer Satisfaction vs. Competitors
Compared to its competitors, Melia.com's Customer Satisfaction score is rated right above Hyatt, and is preceded by Dalata Hotel Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Dalata Hotel Group | 100% |
| Melia.com | 95% |
| Hyatt | 81% |
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Melia.com Customer Service
4/5
Melia.com has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Melia.com's Customer Service
Website
http://melia.com
Quick Insights into Melia.com Customer Service
Melia.com's Customer Service score was rated highest by customers who have used Melia.com's products/services for Less than 1 Year.
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Ranked Melia.com Customer Service the Highest
Melia.com Customer Service Score by Gender
Melia.com's Customer Service score was rated 4.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Melia.com.
Female
4.4/5
Male
N/A
Melia.com Customer Service Score by Age
Melia.com's Customer Service score was rated 4.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Melia.com.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
Melia.com Customer Service Score by Usage
Melia.com's Customer Service score was rated 4.6 stars by customers who have used Melia.com's products/services for Less than 1 Year.
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Melia.com Customer Service vs. Competitors
Compared to its competitors, Melia.com's Customer Service score is rated right above Hyatt.
| COMPANY | Customer Service Score | |
|---|---|---|
| Melia.com | 4/5 |
| Hyatt | 4/5 |
| Dalata Hotel Group | 3.5/5 |
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Melia.com as an Employer
Consumer vs. Employees
Melia.com scored a 46 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of Melia.com would recommend the brand to a friend. ENPS measures how likely Melia.com employees would recommend working at Melia.com to a friend.
Net Promoter Score
46
NPS Score
| 57% | Promoters |
|---|---|
| 32% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
80
eNPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
