-1
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Memorial Hermann Health System
Marketing or Exec? Claim Your Free Account
About Memorial Hermann Health System's Brand
The largest non-profit health system in Southeast Texas. Among its major competitors, Memorial Hermann Health System is ranked in 3rd place for NPS while Texas Children's Hospital is 1st, and HOUSTON METHODIST is 2nd.Their current valuation is $60.02B
Brand at a Glance
64%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
2.8/5
Customer Service
Memorial Hermann Health System CMO
Memorial Hermann Health System Ranking
- #3 / 3 of its competitors
Memorial Hermann Health System NPS
Memorial Hermann Health System's Net Promoter Score (NPS) is a -1 with 43% Promoters, 13% Passives, and 44% Detractors. Net Promoter Score tracks whether Memorial Hermann Health System's customers would recommend using the product based on a scale of -100 to 100.
Memorial Hermann Health System Overall NPS
| 43% | Promoters |
|---|---|
| 13% | Passives |
| 44% | Detractors |
Memorial Hermann Health System NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -2 | Sep 2024 | -2 |
Nov 2024 -1 | Nov 2024 | -1 |
Dec 2024 -1 | Dec 2024 | -1 |
Jan 2025 -2 | Jan 2025 | -2 |
Feb 2025 -4 | Feb 2025 | -4 |
Mar 2025 -4 | Mar 2025 | -4 |
Jun 2025 -4 | Jun 2025 | -4 |
Jul 2025 -6 | Jul 2025 | -6 |
Sep 2025 -4 | Sep 2025 | -4 |
Oct 2025 -4 | Oct 2025 | -4 |
Nov 2025 -3 | Nov 2025 | -3 |
Jan 2026 -3 | Jan 2026 | -3 |
How Other Brands Compare
Memorial Hermann Health System is ranked third for NPS among its competitors. Texas Children's Hospital and HOUSTON METHODIST come in first and second. Among those competitors, it is the third most valued company.
Memorial Hermann Health System |  Texas Children's Hospital |  HOUSTON METHODIST | |
| Global Ranking | #- | #815 | #- |
| NPS | -1 | 21 | 2 |
| Valuation Updated every 24 hours for public companies | $60.02B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Memorial Hermann Health System NPS by Gender
Male customers rated Memorial Hermann Health System's NPS 34 points higher than Female customers.
Male
5
Memorial Hermann Health System's NPS was rated 5 by Male customers on Comparably.
41%
Promoters
23%
Passives
36%
Detractors
Female
-29
Memorial Hermann Health System's NPS was rated -29 by Female customers on Comparably.
29%
Promoters
13%
Passives
58%
Detractors
Memorial Hermann Health System NPS by Ethnicity
Memorial Hermann Health System's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -38 | Caucasian | -38 |
Hispanic or Latino 40 | Hispanic or Latino | 40 |
African American/Black -17 | African American/Black | -17 |
Asian or Pacific Islander 75 | Asian or Pacific Islander | 75 |
Other -40 | Other | -40 |
Memorial Hermann Health System NPS by Age
Memorial Hermann Health System's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Memorial Hermann Health System NPS by Usage
Memorial Hermann Health System's NPS was rated the highest by customers who have used Memorial Hermann Health System's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -16 | Less than 1 Year | -16 |
1 to 2 Years -12 | 1 to 2 Years | -12 |
2 to 5 Years -51 | 2 to 5 Years | -51 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -16 | Over 10 Years | -16 |
Memorial Hermann Health System NPS vs. Competitors
Compared to its competitors, Memorial Hermann Health System's NPS is rated right below HOUSTON METHODIST.
| COMPANY | NPS Score | |
|---|---|---|
| Texas Children's Hospital | 21 |
| HOUSTON METHODIST | 2 |
| Memorial Hermann Health System | -1 |
Memorial Hermann Health System Customer Reviews
Out of the 16 Memorial Hermann Health System customer reviews 10 were positive and 6 were constructive. Memorial Hermann Health System customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Memorial Hermann Health System Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Memorial Hermann Health System users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Memorial Hermann Health System Customer Loyalty Score by Gender
Male customers rated Memorial Hermann Health System's Customer Loyalty score 15% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Memorial Hermann Health System.
Male
71%
Yes
Female
56%
Yes
Memorial Hermann Health System Customer Loyalty Score by Ethnicity
Memorial Hermann Health System's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Memorial Hermann Health System.
52
out of 100
Caucasian
64
out of 100
Hispanic or Latino
70
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
82
out of 100
Other
Memorial Hermann Health System Customer Loyalty Score by Age
Memorial Hermann Health System's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Memorial Hermann Health System.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 33% | 18-25 | 33% |
26-30 64% | 26-30 | 64% |
31-35 46% | 31-35 | 46% |
36-40 70% | 36-40 | 70% |
41-45 64% | 41-45 | 64% |
46-50 74% | 46-50 | 74% |
51-55 64% | 51-55 | 64% |
56-60 70% | 56-60 | 70% |
66+ 55% | 66+ | 55% |
Memorial Hermann Health System Customer Loyalty Score by Usage
Memorial Hermann Health System's Customer Loyalty score was rated the highest by customers who have used Memorial Hermann Health System's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Memorial Hermann Health System Customer Loyalty Score by Industry
Memorial Hermann Health System's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Memorial Hermann Health System Customer Loyalty vs. Competitors
Compared to its competitors, Memorial Hermann Health System's Customer Loyalty score is rated right below HOUSTON METHODIST.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Texas Children's Hospital | 79% |
| HOUSTON METHODIST | 77% |
| Memorial Hermann Health System | 64% |
Unlock Memorial Hermann Health System Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Memorial Hermann Health System Customer Loyalty vs. Competitors data and gain insights into your customers today.
Memorial Hermann Health System Product Quality
3/5
Memorial Hermann Health System has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Memorial Hermann Health System's overall Product Quality score rated by its users and customers.
Memorial Hermann Health System Product Information
Memorial Hermann Health System’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Memorial Hermann Health System's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Memorial Hermann Health System the lowest at 2.7.
- Company Size
- 10,000+ Employees
Industry
Healthcare
Quick Insights into Memorial Hermann Health System Product Quality
Memorial Hermann Health System's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Memorial Hermann Health System's Product Quality.
Ranked Memorial Hermann Health System Product Quality the Highest
Ranked Memorial Hermann Health System Product Quality the Lowest
Memorial Hermann Health System Product Quality Score by Gender
Male customers rated Memorial Hermann Health System's Product Quality score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Memorial Hermann Health System.
Male
3.6/5
Female
2.6/5
Memorial Hermann Health System Product Quality Score by Ethnicity
Memorial Hermann Health System's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Memorial Hermann Health System.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
African American/Black 2.9 | African American/Black | 2.9 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 2.1 | Other | 2.1 |
Memorial Hermann Health System Product Quality Score by Age
Memorial Hermann Health System's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Memorial Hermann Health System.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 3.4 | 26-30 | 3.4 |
31-35 2.7 | 31-35 | 2.7 |
36-40 3.8 | 36-40 | 3.8 |
41-45 4.1 | 41-45 | 4.1 |
46-50 4.2 | 46-50 | 4.2 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
66+ 3.1 | 66+ | 3.1 |
Memorial Hermann Health System Product Quality Score by Usage
Memorial Hermann Health System's Product Quality score was rated the highest by customers who have used Memorial Hermann Health System's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Memorial Hermann Health System Product Quality Score by Industry
Memorial Hermann Health System's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Memorial Hermann Health System Product Quality vs. Competitors
Compared to its competitors, Memorial Hermann Health System's Product Quality score is rated right below HOUSTON METHODIST.
| COMPANY | Product Quality Score | |
|---|---|---|
| Texas Children's Hospital | 3.8/5 |
| HOUSTON METHODIST | 3.2/5 |
| Memorial Hermann Health System | 3/5 |
Unlock Memorial Hermann Health System Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Memorial Hermann Health System Product Quality vs. Competitors data and gain insights into your customers today.
Memorial Hermann Health System Pricing
Memorial Hermann Health System ROI & Value For Money
2.9/5
Memorial Hermann Health System has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Memorial Hermann Health System's overall ROI score rated by its users and customers.
Memorial Hermann Health System Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Memorial Hermann Health System.
Quick Insights into Memorial Hermann Health System ROI
Memorial Hermann Health System's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Memorial Hermann Health System's ROI score.
Ranked Memorial Hermann Health System ROI the Highest
Ranked Memorial Hermann Health System ROI the Lowest
Memorial Hermann Health System ROI Score by Gender
Male customers rated Memorial Hermann Health System's ROI score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Memorial Hermann Health System.
Male
3/5
Female
2.5/5
Memorial Hermann Health System ROI Score by Ethnicity
Memorial Hermann Health System's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Memorial Hermann Health System.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
African American/Black 2.4 | African American/Black | 2.4 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 1.5 | Other | 1.5 |
Memorial Hermann Health System ROI Score by Age
Memorial Hermann Health System's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Memorial Hermann Health System.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.4 | 18-25 | 2.4 |
26-30 3 | 26-30 | 3 |
31-35 2.6 | 31-35 | 2.6 |
36-40 3.6 | 36-40 | 3.6 |
41-45 2.6 | 41-45 | 2.6 |
46-50 3.6 | 46-50 | 3.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
66+ 3.1 | 66+ | 3.1 |
Memorial Hermann Health System ROI Score by Usage
Memorial Hermann Health System's ROI score was rated the highest by customers who have used Memorial Hermann Health System's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Memorial Hermann Health System ROI Score by Industry
Memorial Hermann Health System's ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Memorial Hermann Health System Pricing vs. Competitors
Compared to its competitors, Memorial Hermann Health System's ROI score is rated right below HOUSTON METHODIST.
| COMPANY | Pricing Score | |
|---|---|---|
| Texas Children's Hospital | 3.6/5 |
| HOUSTON METHODIST | 3.1/5 |
| Memorial Hermann Health System | 2.9/5 |
Unlock Memorial Hermann Health System ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Memorial Hermann Health System ROI vs. Competitors data and gain insights into your customers today.
Memorial Hermann Health System Customer Satisfaction (CSAT)
Memorial Hermann Health System Customer Satisfaction (CSAT) Score
54 / 100
Memorial Hermann Health System has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
20%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
11%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Memorial Hermann Health System Customer Satisfaction
Memorial Hermann Health System's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Memorial Hermann Health System's Customer Satisfaction.
Ranked Memorial Hermann Health System Customer Satisfaction the Highest
Ranked Memorial Hermann Health System Customer Satisfaction the Lowest
Memorial Hermann Health System Customer Satisfaction Score by Gender
Male customers rated Memorial Hermann Health System's Customer Satisfaction score 28 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Memorial Hermann Health System.
70 / 100
MaleVery Satisfied | 45% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 5% | |
Very Dissatisfied | 20% |
42 / 100
FemaleVery Satisfied | 21% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 11% | |
Very Dissatisfied | 43% |
Memorial Hermann Health System Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Memorial Hermann Health System's Customer Satisfaction (CSAT) score was rated 36% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Memorial Hermann Health System.
36 / 100
Very Satisfied
27%
Satisfied
9%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
14%
Very Dissatisfied
45%
CSAT according to Hispanic or Latino
Memorial Hermann Health System's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Memorial Hermann Health System.
100 / 100
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Memorial Hermann Health System's Customer Satisfaction (CSAT) score was rated 51% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Memorial Hermann Health System.
51 / 100
Very Satisfied
26%
Satisfied
25%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
Memorial Hermann Health System's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Memorial Hermann Health System.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Memorial Hermann Health System's Customer Satisfaction (CSAT) score was rated 40% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Memorial Hermann Health System.
40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
Memorial Hermann Health System Customer Satisfaction Score by Age
Memorial Hermann Health System's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Memorial Hermann Health System.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 26-30 | 75% | |||||||||||||||
| 31-35 | 50% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 41-45 | 75% | |||||||||||||||
| 46-50 | 72% | |||||||||||||||
| 51-55 | 20% | |||||||||||||||
| 56-60 | 20% | |||||||||||||||
| 66+ | 37% |
Memorial Hermann Health System Customer Satisfaction Score by Usage
Memorial Hermann Health System's Customer Satisfaction score was rated the highest by customers who have used Memorial Hermann Health System's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Memorial Hermann Health System Customer Satisfaction Score by Industry
Memorial Hermann Health System's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Memorial Hermann Health System Customer Satisfaction Score by Industry",
"text": "Memorial Hermann Health System's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Memorial Hermann Health System's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Accounting",
"groupId": 495,
"score": 58,
"stars": 0,
"csatScore": 58,
"text": "Memorial Hermann Health System's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 58
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Memorial Hermann Health System's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
}
]
}Memorial Hermann Health System Customer Satisfaction vs. Competitors
Compared to its competitors, Memorial Hermann Health System's Customer Satisfaction score is rated right above HOUSTON METHODIST, and is preceded by Texas Children's Hospital.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Texas Children's Hospital | 69% |
| Memorial Hermann Health System | 54% |
| HOUSTON METHODIST | 44% |
Unlock Memorial Hermann Health System Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Memorial Hermann Health System Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Memorial Hermann Health System Customer Service
2.8/5
Memorial Hermann Health System has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Memorial Hermann Health System's overall Customer Service score rated by its users and customers.
About Memorial Hermann Health System's Customer Service
Address
Houston, TX 77024
Website
http://www.memorialhermann.org/
Phone Number
(713) 338-5555
Memorial Hermann Health System's Social Links
Quick Insights into Memorial Hermann Health System Customer Service
Memorial Hermann Health System's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Memorial Hermann Health System's Customer Service score.
Ranked Memorial Hermann Health System Customer Service the Highest
Ranked Memorial Hermann Health System Customer Service the Lowest
Memorial Hermann Health System Customer Service Score by Gender
Male customers rated Memorial Hermann Health System's Customer Service score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Memorial Hermann Health System.
Male
3.2/5
Female
2.3/5
Memorial Hermann Health System Customer Service Score by Ethnicity
Memorial Hermann Health System's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Memorial Hermann Health System.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 2.7 | African American/Black | 2.7 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 1.6 | Other | 1.6 |
Memorial Hermann Health System Customer Service Score by Age
Memorial Hermann Health System's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Memorial Hermann Health System.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
26-30 3.2 | 26-30 | 3.2 |
31-35 2.4 | 31-35 | 2.4 |
36-40 3.5 | 36-40 | 3.5 |
41-45 4.3 | 41-45 | 4.3 |
46-50 3.8 | 46-50 | 3.8 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
66+ 2.3 | 66+ | 2.3 |
Memorial Hermann Health System Customer Service Score by Usage
Memorial Hermann Health System's Customer Service score was rated the highest by customers who have used Memorial Hermann Health System's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Memorial Hermann Health System Customer Service Score by Industry
Memorial Hermann Health System's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Memorial Hermann Health System Customer Service vs. Competitors
Compared to its competitors, Memorial Hermann Health System's Customer Service score is rated right below HOUSTON METHODIST.
| COMPANY | Customer Service Score | |
|---|---|---|
| Texas Children's Hospital | 3.7/5 |
| HOUSTON METHODIST | 3.2/5 |
| Memorial Hermann Health System | 2.8/5 |
Unlock Memorial Hermann Health System Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Memorial Hermann Health System Customer Service vs. Competitors data and gain insights into your customers today.
Memorial Hermann Health System as an Employer
3.9/5
Memorial Hermann Health System has a 3.9/5 stars for its overall company culture rated by their employees
top
20%
CEO of Memorial Hermann Health System
In the Top 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Memorial Hermann Health System scored a -1 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Memorial Hermann Health System would recommend the brand to a friend. ENPS measures how likely Memorial Hermann Health System employees would recommend working at Memorial Hermann Health System to a friend.
Net Promoter Score
-1
NPS Score
| 43% | Promoters |
|---|---|
| 13% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 48% | Promoters |
|---|---|
| 17% | Passive |
| 35% | Detractors |
