-100
NPS
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Menarini
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About Menarini's Brand
Besides Italy, where Menarini is one of the leading pharmaceutical groups, sales are mainly concentrated in Europe: Austria, Benelux, Among its major competitors, Menarini is ranked in 4th place for NPS while Boehringer Ingelheim is 1st, and Roche is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
3/5
Customer Service
Menarini Ranking
- #4 / 4 of its competitors
Menarini NPS
Menarini's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Menarini's customers would recommend using the product based on a scale of -100 to 100.
Menarini Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Menarini NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -100 | Sep 2023 | -100 |
How Other Brands Compare
Menarini is ranked #4 for NPS among its competitors. Boehringer Ingelheim and Roche come in first and second, with Sanofi coming in at third.
Menarini |  Roche |  Boehringer Ingelheim |  Sanofi | |
| Global Ranking | #- | #332 | #774 | #- |
| NPS | -100 | 34 | 37 | 21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $3.55B | $13.92B | $129.27B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Menarini NPS vs. Competitors
Compared to its competitors, Menarini's NPS is rated right below Sanofi.
| COMPANY | NPS Score | |
|---|---|---|
| Boehringer Ingelheim | 37 |
| Roche | 34 |
| Sanofi | 21 |
| Menarini | -100 |
Menarini Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Menarini users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Menarini Customer Loyalty vs. Competitors
Compared to its competitors, Menarini's Customer Loyalty score is rated right above Roche.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Menarini | 100% |
| Roche | 82% |
| Sanofi | 75% |
| Boehringer Ingelheim | 74% |
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Menarini Product Quality
4/5
Menarini has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Menarini Product Information
Menarini’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.menarini.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Menarini Product Quality vs. Competitors
Compared to its competitors, Menarini's Product Quality score is rated right above Boehringer Ingelheim, and is preceded by Sanofi.
| COMPANY | Product Quality Score | |
|---|---|---|
| Roche | 4.1/5 |
| Sanofi | 4/5 |
| Menarini | 4/5 |
| Boehringer Ingelheim | 3.9/5 |
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Menarini Pricing
Menarini ROI & Value For Money
3/5
Menarini has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Menarini Pricing vs. Competitors
Compared to its competitors, Menarini's ROI score is rated right below Sanofi.
| COMPANY | Pricing Score | |
|---|---|---|
| Roche | 4/5 |
| Boehringer Ingelheim | 3.9/5 |
| Sanofi | 3.8/5 |
| Menarini | 3/5 |
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Menarini Customer Satisfaction (CSAT)
Menarini Customer Satisfaction (CSAT) Score
100 / 100
Menarini has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Menarini Customer Satisfaction vs. Competitors
Compared to its competitors, Menarini's Customer Satisfaction score is rated right above Sanofi.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Menarini | 100% |
| Sanofi | 82% |
| Roche | 81% |
| Boehringer Ingelheim | 63% |
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Menarini Customer Service
3/5
Menarini has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Menarini's Customer Service
Address
Via Dei Sette Santi 1/3, 50131 Italy
Website
http://www.menarini.com
Phone Number
39 05 556801
Menarini Customer Service vs. Competitors
Compared to its competitors, Menarini's Customer Service score is rated right below Sanofi.
| COMPANY | Customer Service Score | |
|---|---|---|
| Boehringer Ingelheim | 4.1/5 |
| Roche | 4.1/5 |
| Sanofi | 3.9/5 |
| Menarini | 3/5 |
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Consumer vs. Employees
Menarini scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Menarini would recommend the brand to a friend. ENPS measures how likely Menarini employees would recommend working at Menarini to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
