-25
NPS
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MGM Studios
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About MGM Studios' Brand
Metro-Goldwyn-Mayer Studios Inc. is an American media company Among its major competitors, MGM Studios is ranked in 3rd place for NPS while Sony Pictures Entertainment is 1st, and Paramount Pictures is 2nd.
Brand at a Glance
54%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
MGM Studios CMO
MGM Studios Ranking
- #3 / 3 of its competitors
MGM Studios NPS
MGM Studios's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether MGM Studios's customers would recommend using the product based on a scale of -100 to 100.
MGM Studios Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
MGM Studios NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
Sep 2020 0 | Sep 2020 | 0 |
Jan 2021 -33 | Jan 2021 | -33 |
Mar 2021 -40 | Mar 2021 | -40 |
Apr 2021 -29 | Apr 2021 | -29 |
Jun 2021 -38 | Jun 2021 | -38 |
Nov 2021 -30 | Nov 2021 | -30 |
May 2022 -36 | May 2022 | -36 |
Nov 2023 -25 | Nov 2023 | -25 |
How Other Brands Compare
MGM Studios is ranked third for NPS among its competitors. Sony Pictures Entertainment and Paramount Pictures come in first and second.
MGM Studios |  Sony Pictures Entertainment |  Paramount Pictures | |
| Global Ranking | #- | #147 | #- |
| NPS | -25 | 21 | 10 |
| Valuation Updated every 24 hours for public companies | - | $133.68B | $1.94B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MGM Studios NPS by Gender
MGM Studios's NPS was rated -67 by Female customers on Comparably.
Female
-67
MGM Studios's NPS was rated -67 by Female customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Male
N/A
MGM Studios's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
MGM Studios NPS by Ethnicity
MGM Studios's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
MGM Studios NPS by Age
MGM Studios's NPS was rated 0 points by customers ages 18-25 on Comparably.
MGM Studios NPS by Usage
MGM Studios's NPS was rated 34 points by customers who have used MGM Studios's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 34 | Over 10 Years | 34 |
MGM Studios NPS vs. Competitors
Compared to its competitors, MGM Studios's NPS is rated right below Paramount Pictures.
| COMPANY | NPS Score | |
|---|---|---|
| Sony Pictures Entertainment | 21 |
| Paramount Pictures | 10 |
| MGM Studios | -25 |
MGM Studios Customer Reviews
Out of the 2 MGM Studios customer reviews 1 was positive and 1 was constructive. MGM Studios customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
MGM Studios Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of MGM Studios users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MGM Studios Customer Loyalty Score by Gender
MGM Studios's Customer Loyalty score was rated 40 by Female customers on Comparably.
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Female
40%
Yes
Male
N/A
Yes
MGM Studios Customer Loyalty Score by Ethnicity
MGM Studios's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
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55
out of 100
Caucasian
MGM Studios Customer Loyalty Score by Age
MGM Studios's Customer Loyalty score was rated 70% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
MGM Studios Customer Loyalty Score by Usage
MGM Studios's Customer Loyalty score was rated 70% by customers who have used MGM Studios's products/services for Over 10 Years.
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MGM Studios Customer Loyalty Score by Industry
MGM Studios's Customer Loyalty score was rated 40% by Arts and Entertainment industry customers.
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MGM Studios Customer Loyalty vs. Competitors
Compared to its competitors, MGM Studios's Customer Loyalty score is rated right below Paramount Pictures.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sony Pictures Entertainment | 74% |
| Paramount Pictures | 74% |
| MGM Studios | 54% |
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MGM Studios Product Quality
3.5/5
MGM Studios has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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MGM Studios Product Information
MGM Studios’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated MGM Studios's product the highest.
- Website
- http://www.mgm.com
- Company Size
- 201-500 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Quick Insights into MGM Studios Product Quality
MGM Studios's Product Quality score was rated highest by Caucasian customers.
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Ranked MGM Studios Product Quality the Highest
MGM Studios Product Quality Score by Gender
MGM Studios's Product Quality score was rated 3.5 by Female customers on Comparably.
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Female
3.5/5
Male
N/A
MGM Studios Product Quality Score by Ethnicity
MGM Studios's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
MGM Studios Product Quality Score by Age
MGM Studios's Product Quality score was rated 3.8 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
MGM Studios Product Quality Score by Usage
MGM Studios's Product Quality score was rated 4.1 stars by customers who have used MGM Studios's products/services for Over 10 Years.
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MGM Studios Product Quality Score by Industry
MGM Studios's Product Quality score was rated 3.8 stars by Arts and Entertainment industry customers.
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MGM Studios Product Quality vs. Competitors
Compared to its competitors, MGM Studios's Product Quality score is rated right below Paramount Pictures.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sony Pictures Entertainment | 3.8/5 |
| Paramount Pictures | 3.8/5 |
| MGM Studios | 3.5/5 |
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MGM Studios Pricing
MGM Studios ROI & Value For Money
3.6/5
MGM Studios has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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MGM Studios Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry.
Quick Insights into MGM Studios ROI
MGM Studios's ROI score was rated highest by customers who have used MGM Studios's products/services for Over 10 Years.
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Ranked MGM Studios ROI the Highest
MGM Studios ROI Score by Gender
MGM Studios's ROI score was rated 3.1 by Female customers on Comparably.
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Female
3.1/5
Male
N/A
MGM Studios ROI Score by Ethnicity
MGM Studios's ROI score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MGM Studios.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
MGM Studios ROI Score by Age
MGM Studios's ROI score was rated 3.6 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
MGM Studios ROI Score by Usage
MGM Studios's ROI score was rated 4 stars by customers who have used MGM Studios's products/services for Over 10 Years.
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MGM Studios ROI Score by Industry
MGM Studios's ROI score was rated 3.5 stars by Arts and Entertainment industry customers.
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MGM Studios Pricing vs. Competitors
Compared to its competitors, MGM Studios's ROI score is rated right below Sony Pictures Entertainment.
| COMPANY | Pricing Score | |
|---|---|---|
| Paramount Pictures | 3.8/5 |
| Sony Pictures Entertainment | 3.7/5 |
| MGM Studios | 3.6/5 |
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MGM Studios Customer Satisfaction (CSAT)
MGM Studios Customer Satisfaction (CSAT) Score
50 / 100
MGM Studios has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MGM Studios Customer Satisfaction
MGM Studios's Customer Satisfaction score was rated highest by customers who have used MGM Studios's products/services for Over 10 Years.
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Ranked MGM Studios Customer Satisfaction the Highest
MGM Studios Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MGM Studios' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
MGM Studios Customer Satisfaction Score by Usage
MGM Studios's Customer Satisfaction score was rated 67 points by customers who have used MGM Studios's products/services for Over 10 Years.
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MGM Studios Customer Satisfaction Score by Industry
MGM Studios's Customer Satisfaction score was rated 33 points by Arts and Entertainment industry customers.
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}MGM Studios Customer Satisfaction vs. Competitors
Compared to its competitors, MGM Studios's Customer Satisfaction score is rated right below Sony Pictures Entertainment.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Paramount Pictures | 76% |
| Sony Pictures Entertainment | 75% |
| MGM Studios | 50% |
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MGM Studios Customer Service
3.6/5
MGM Studios has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About MGM Studios's Customer Service
Website
http://www.mgm.com
Quick Insights into MGM Studios Customer Service
MGM Studios's Customer Service score was rated highest by customers ages 18-25.
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Ranked MGM Studios Customer Service the Highest
MGM Studios Customer Service Score by Gender
MGM Studios's Customer Service score was rated 3.5 by Female customers on Comparably.
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Female
3.5/5
Male
N/A
MGM Studios Customer Service Score by Ethnicity
MGM Studios's Customer Service score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of MGM Studios.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
MGM Studios Customer Service Score by Age
MGM Studios's Customer Service score was rated 4 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
MGM Studios Customer Service Score by Usage
MGM Studios's Customer Service score was rated 3.8 stars by customers who have used MGM Studios's products/services for Over 10 Years.
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MGM Studios Customer Service Score by Industry
MGM Studios's Customer Service score was rated 3.3 stars by Arts and Entertainment industry customers.
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MGM Studios Customer Service vs. Competitors
Compared to its competitors, MGM Studios's Customer Service score is rated right below Paramount Pictures.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sony Pictures Entertainment | 3.6/5 |
| Paramount Pictures | 3.6/5 |
| MGM Studios | 3.6/5 |
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MGM Studios as an Employer
Consumer vs. Employees
MGM Studios scored a -25 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of MGM Studios would recommend the brand to a friend. ENPS measures how likely MGM Studios employees would recommend working at MGM Studios to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 38% | Promoters |
|---|---|
| 24% | Passive |
| 38% | Detractors |
