-40
NPS
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Milestone Systems
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About Milestone Systems' Brand
Among its major competitors, Milestone Systems is ranked in 4th place for NPS while AccountSight is 1st, and Genetec is 2nd.
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Milestone Systems Ranking
- #4 / 4 of its competitors
Milestone Systems NPS
Milestone Systems's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether Milestone Systems's customers would recommend using the product based on a scale of -100 to 100.
Milestone Systems Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
Milestone Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 50 | Mar 2023 | 50 |
Nov 2023 0 | Nov 2023 | 0 |
Jan 2024 -25 | Jan 2024 | -25 |
Sep 2024 -40 | Sep 2024 | -40 |
How Other Brands Compare
Milestone Systems is ranked #4 for NPS among its competitors. AccountSight and Genetec come in first and second, with Axis Communications coming in at third.
Milestone Systems |  Genetec |  AccountSight |  Axis Communications | |
| Global Ranking | #- | #703 | #- | #- |
| NPS | -40 | 37 | 76 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Milestone Systems NPS vs. Competitors
Compared to its competitors, Milestone Systems's NPS is rated right above Avigilon, and is preceded by Axis Communications.
| COMPANY | NPS Score | |
|---|---|---|
| AccountSight | 76 |
| Genetec | 37 |
| Axis Communications | 33 |
| Milestone Systems | -40 |
 | Avigilon | -52 |
Milestone Systems Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Milestone Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Milestone Systems Customer Loyalty vs. Competitors
Compared to its competitors, Milestone Systems's Customer Loyalty score is rated right above Avigilon, and is preceded by Genetec.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Axis Communications | 100% |
| Genetec | 81% |
| Milestone Systems | 68% |
| Avigilon | 59% |
| AccountSight | N/A |
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Milestone Systems Product Quality
3.2/5
Milestone Systems has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Milestone Systems Product Information
Milestone Systems’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.milestonesys.com
- Company Size
- 501-1,000 Employees
Industry
Security and Investigations
Milestone Systems Product Quality vs. Competitors
Compared to its competitors, Milestone Systems's Product Quality score is rated right above Avigilon, and is preceded by Genetec.
| COMPANY | Product Quality Score | |
|---|---|---|
| AccountSight | 4.5/5 |
| Axis Communications | 4.5/5 |
| Genetec | 4/5 |
| Milestone Systems | 3.2/5 |
| Avigilon | 2.8/5 |
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Milestone Systems Pricing
Milestone Systems ROI & Value For Money
2.5/5
Milestone Systems has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Milestone Systems Pricing vs. Competitors
Compared to its competitors, Milestone Systems's ROI score is rated right above Avigilon, and is preceded by Genetec.
| COMPANY | Pricing Score | |
|---|---|---|
| AccountSight | 4.6/5 |
| Axis Communications | 4.5/5 |
| Genetec | 4/5 |
| Milestone Systems | 2.5/5 |
| Avigilon | 2.3/5 |
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Milestone Systems Customer Satisfaction (CSAT)
Milestone Systems Customer Satisfaction (CSAT) Score
60 / 100
Milestone Systems has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Milestone Systems Customer Satisfaction vs. Competitors
Compared to its competitors, Milestone Systems's Customer Satisfaction score is rated right above Avigilon, and is preceded by Genetec.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Axis Communications | 100% |
| Genetec | 81% |
| Milestone Systems | 60% |
| Avigilon | 41% |
| AccountSight | 0% |
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Milestone Systems Customer Service
2.5/5
Milestone Systems has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Milestone Systems's Customer Service
Website
http://www.milestonesys.com
Milestone Systems Customer Service vs. Competitors
Compared to its competitors, Milestone Systems's Customer Service score is rated right below Avigilon.
| COMPANY | Customer Service Score | |
|---|---|---|
| AccountSight | 5/5 |
| Axis Communications | 4.5/5 |
| Genetec | 4/5 |
| Avigilon | 2.6/5 |
| Milestone Systems | 2.5/5 |
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Milestone Systems as an Employer
3.7/5
Milestone Systems has a 3.7/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Milestone Systems scored a -40 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Milestone Systems would recommend the brand to a friend. ENPS measures how likely Milestone Systems employees would recommend working at Milestone Systems to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
