17
NPS
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Mimecast
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About Mimecast's Brand
Mimecast is a SaaS-based email management platform enabling companies to administer their business communications and data. Among its major competitors, Mimecast is ranked in 3rd place for NPS while Rapid7 is 1st, and Proofpoint is 2nd. Overall, Mimecast has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $2.96B
Brand at a Glance
91%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Mimecast Ranking
- #3 / 3 of its competitors
Mimecast NPS
Mimecast's Net Promoter Score (NPS) is a 17 with 51% Promoters, 15% Passives, and 34% Detractors. Net Promoter Score tracks whether Mimecast's customers would recommend using the product based on a scale of -100 to 100.
Mimecast Overall NPS
| 51% | Promoters |
|---|---|
| 15% | Passives |
| 34% | Detractors |
Mimecast NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 9 | Aug 2023 | 9 |
Sep 2023 6 | Sep 2023 | 6 |
Dec 2023 8 | Dec 2023 | 8 |
Jan 2024 11 | Jan 2024 | 11 |
Feb 2024 13 | Feb 2024 | 13 |
Apr 2024 11 | Apr 2024 | 11 |
Jun 2024 13 | Jun 2024 | 13 |
Jul 2024 14 | Jul 2024 | 14 |
Sep 2024 16 | Sep 2024 | 16 |
Oct 2024 16 | Oct 2024 | 16 |
Nov 2024 15 | Nov 2024 | 15 |
Apr 2025 15 | Apr 2025 | 15 |
How Other Brands Compare
Mimecast is ranked third for NPS among its competitors. Rapid7 and Proofpoint come in first and second. Among those competitors, it is the third most valued company behind Proofpoint.
Mimecast |  Rapid7 |  Proofpoint | |
| Global Ranking | #- | #542 | #- |
| NPS | 17 | 45 | 25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $2.96B | $3.93B | $7.22B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mimecast NPS by Gender
Male customers rated Mimecast's NPS 49 points higher than Female customers.
Male
49
Mimecast's NPS was rated 49 by Male customers on Comparably.
62%
Promoters
25%
Passives
13%
Detractors
Female
0
Mimecast's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Mimecast NPS by Ethnicity
Mimecast's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
African American/Black 25 | African American/Black | 25 |
Other -80 | Other | -80 |
Mimecast NPS by Age
Mimecast's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Mimecast NPS by Usage
Mimecast's NPS was rated the highest by customers who have used Mimecast's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years 11 | 1 to 2 Years | 11 |
2 to 5 Years 80 | 2 to 5 Years | 80 |
Mimecast NPS vs. Competitors
Compared to its competitors, Mimecast's NPS is rated right below Proofpoint.
| COMPANY | NPS Score | |
|---|---|---|
| Rapid7 | 45 |
| Proofpoint | 25 |
| Mimecast | 17 |
Mimecast Customer Reviews
Out of the 3 Mimecast customer reviews 2 were positive and 1 was constructive. Mimecast customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Mimecast Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of Mimecast users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Mimecast Customer Loyalty Score by Gender
Male customers rated Mimecast's Customer Loyalty score 30% higher than Female customers.
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Male
100%
Yes
Female
70%
Yes
Mimecast Customer Loyalty Score by Ethnicity
Mimecast's Customer Loyalty score was rated 100% by both African American/Black and Other customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
100
out of 100
African American/Black
100
out of 100
Other
Mimecast Customer Loyalty Score by Age
Mimecast's Customer Loyalty score was rated 100% by customers ages 31-35 and customers ages 46-50 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
46-50 100% | 46-50 | 100% |
Mimecast Customer Loyalty Score by Usage
Mimecast's Customer Loyalty score was rated the highest by customers who have used Mimecast's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Mimecast Customer Loyalty Score by Industry
Mimecast's Customer Loyalty score was rated 100% by both Accounting and Telecommunications industry customers.
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Mimecast Customer Loyalty vs. Competitors
Compared to its competitors, Mimecast's Customer Loyalty score is rated right above Rapid7.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mimecast | 91% |
| Rapid7 | 82% |
| Proofpoint | 76% |
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Mimecast Product Quality
4/5
Mimecast has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Mimecast Product Information
Mimecast’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Mimecast's product the highest. Reviewers from the Telecommunications industry rated Mimecast the lowest at 2.
- Website
- http://www.mimecast.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
SaaS
Quick Insights into Mimecast Product Quality
Mimecast's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers from the Telecommunications industry.
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Ranked Mimecast Product Quality the Highest
Ranked Mimecast Product Quality the Lowest
Mimecast Product Quality Score by Gender
Male customers rated Mimecast's Product Quality score 0.1 stars higher than Female customers.
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Male
4.2/5
Female
4.1/5
Mimecast Product Quality Score by Ethnicity
Mimecast's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
African American/Black 4.5 | African American/Black | 4.5 |
Other 2.2 | Other | 2.2 |
Mimecast Product Quality Score by Age
Mimecast's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
36-40 4.1 | 36-40 | 4.1 |
46-50 3.9 | 46-50 | 3.9 |
Mimecast Product Quality Score by Usage
Mimecast's Product Quality score was rated the highest by customers who have used Mimecast's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Mimecast Product Quality Score by Industry
Mimecast's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Telecommunications industry customers.
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Mimecast Product Quality vs. Competitors
Compared to its competitors, Mimecast's Product Quality score is rated right above Rapid7.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mimecast | 4/5 |
| Rapid7 | 3.8/5 |
| Proofpoint | 3.1/5 |
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Mimecast Pricing
Mimecast ROI & Value For Money
3.9/5
Mimecast has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Mimecast Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Telecommunications industry think that they had the lowest ROI from Mimecast.
Quick Insights into Mimecast ROI
Mimecast's ROI score was rated highest by customers from the Accounting industry, and rated lowest by Other customers.
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Ranked Mimecast ROI the Highest
Ranked Mimecast ROI the Lowest
Mimecast ROI Score by Gender
Male customers rated Mimecast's ROI score 1.2 stars higher than Female customers.
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Male
4.2/5
Female
3/5
Mimecast ROI Score by Ethnicity
Mimecast's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
African American/Black 4 | African American/Black | 4 |
Other 2.4 | Other | 2.4 |
Mimecast ROI Score by Age
Mimecast's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.4 | 31-35 | 4.4 |
36-40 4.3 | 36-40 | 4.3 |
46-50 3.2 | 46-50 | 3.2 |
Mimecast ROI Score by Usage
Mimecast's ROI score was rated the highest by customers who have used Mimecast's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Mimecast ROI Score by Industry
Mimecast's ROI score was rated the highest by Accounting industry customers, and the lowest by Telecommunications industry customers.
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Mimecast Pricing vs. Competitors
Compared to its competitors, Mimecast's ROI score is rated right above Rapid7.
| COMPANY | Pricing Score | |
|---|---|---|
| Mimecast | 3.9/5 |
| Rapid7 | 3.9/5 |
| Proofpoint | 3.5/5 |
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Mimecast Customer Satisfaction (CSAT)
Mimecast Customer Satisfaction (CSAT) Score
77 / 100
Mimecast has an overall Customer Satisfaction score of 77 rated by its users and customers.
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Very Satisfied
53%
Satisfied
24%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
13%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mimecast Customer Satisfaction
Mimecast's Customer Satisfaction score was rated highest by customers who have used Mimecast's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked Mimecast Customer Satisfaction the Highest
Ranked Mimecast Customer Satisfaction the Lowest
Mimecast Customer Satisfaction Score by Gender
Mimecast's Customer Satisfaction score was rated 85 by Male customers on Comparably.
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85 / 100
MaleVery Satisfied | 62% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 7% |
Mimecast Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Mimecast's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
83%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Mimecast's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Mimecast's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
Mimecast Customer Satisfaction Score by Age
Mimecast's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% | |||||||||||||||
| 46-50 | 67% |
Mimecast Customer Satisfaction Score by Usage
Mimecast's Customer Satisfaction score was rated the highest by customers who have used Mimecast's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Mimecast Customer Satisfaction Score by Industry
Mimecast's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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}Mimecast Customer Satisfaction vs. Competitors
Compared to its competitors, Mimecast's Customer Satisfaction score is rated right above Proofpoint, and is preceded by Rapid7.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Rapid7 | 100% |
| Mimecast | 77% |
| Proofpoint | 60% |
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Mimecast Customer Service
3.9/5
Mimecast has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Mimecast's Customer Service
Address
191 Spring Street, Lexington, MA 02421
Website
http://www.mimecast.com
Phone Number
617-393-7000
Mimecast's Social Links
Quick Insights into Mimecast Customer Service
Mimecast's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by Other customers.
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Ranked Mimecast Customer Service the Highest
Ranked Mimecast Customer Service the Lowest
Mimecast Customer Service Score by Gender
Male customers rated Mimecast's Customer Service score 0.6 stars higher than Female customers.
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Male
4.1/5
Female
3.5/5
Mimecast Customer Service Score by Ethnicity
Mimecast's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
African American/Black 4.1 | African American/Black | 4.1 |
Other 1.7 | Other | 1.7 |
Mimecast Customer Service Score by Age
Mimecast's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
36-40 3.8 | 36-40 | 3.8 |
46-50 3.1 | 46-50 | 3.1 |
Mimecast Customer Service Score by Usage
Mimecast's Customer Service score was rated the highest by customers who have used Mimecast's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Mimecast Customer Service Score by Industry
Mimecast's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Telecommunications industry customers.
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Mimecast Customer Service vs. Competitors
Compared to its competitors, Mimecast's Customer Service score is rated right above Rapid7.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mimecast | 3.9/5 |
| Rapid7 | 3.6/5 |
| Proofpoint | 3.6/5 |
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Mimecast as an Employer
4.3/5
Mimecast has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Mimecast scored a 17 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Mimecast would recommend the brand to a friend. ENPS measures how likely Mimecast employees would recommend working at Mimecast to a friend.
Net Promoter Score
17
NPS Score
| 51% | Promoters |
|---|---|
| 15% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 52% | Promoters |
|---|---|
| 24% | Passive |
| 24% | Detractors |
