MLB Advanced Media NPS

MLB Advanced Media's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether MLB Advanced Media's customers would recommend using the product based on a scale of -100 to 100.

MLB Advanced Media Overall NPS

50

NPS

50%	Promoters
50%	Passives
0%	Detractors

MLB Advanced Media NPS Trend

-100

-50

0

50

100

Summary	Date	Score
Aug 2021 50	Aug 2021	50
Mar 2022 50	Mar 2022	50
Mar 2023 60	Mar 2023	60
Sep 2023 50	Sep 2023	50

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.