-66
NPS
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Momentum Solar
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About Momentum Solar's Brand
Momentum Solar is the #1 rated Solar Energy company in the country. Among its major competitors, Momentum Solar is ranked in 2nd place for NPS while SolarCity is 1st, and Sunrun is 3rd.Their current valuation is $5.67B
Brand at a Glance
56%
Customer Loyalty
1.7/5
Product Quality
1.7/5
Pricing
1.5/5
Customer Service
Momentum Solar Ranking
- #2 / 3 of its competitors
Momentum Solar NPS
Momentum Solar's Net Promoter Score (NPS) is a -66 with 15% Promoters, 4% Passives, and 81% Detractors. Net Promoter Score tracks whether Momentum Solar's customers would recommend using the product based on a scale of -100 to 100.
Momentum Solar Overall NPS
| 15% | Promoters |
|---|---|
| 4% | Passives |
| 81% | Detractors |
Momentum Solar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -66 | Jun 2024 | -66 |
Aug 2024 -64 | Aug 2024 | -64 |
Sep 2024 -64 | Sep 2024 | -64 |
Nov 2024 -64 | Nov 2024 | -64 |
Dec 2024 -66 | Dec 2024 | -66 |
Jan 2025 -66 | Jan 2025 | -66 |
Apr 2025 -67 | Apr 2025 | -67 |
Jun 2025 -67 | Jun 2025 | -67 |
Jul 2025 -66 | Jul 2025 | -66 |
Oct 2025 -66 | Oct 2025 | -66 |
Nov 2025 -66 | Nov 2025 | -66 |
Dec 2025 -66 | Dec 2025 | -66 |
How Other Brands Compare
Momentum Solar is ranked second for NPS among its competitors. SolarCity and Sunrun come in first and third. Among those competitors, it is the second most valued company behind Sunrun.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Momentum Solar NPS by Gender
Female customers rated Momentum Solar's NPS 1 points higher than Male customers.
Male
-81
Momentum Solar's NPS was rated -81 by Male customers on Comparably.
7%
Promoters
5%
Passives
88%
Detractors
Female
-80
Momentum Solar's NPS was rated -80 by Female customers on Comparably.
10%
Promoters
0%
Passives
90%
Detractors
Momentum Solar NPS by Ethnicity
Momentum Solar's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -90 | Caucasian | -90 |
Hispanic or Latino -80 | Hispanic or Latino | -80 |
African American/Black -56 | African American/Black | -56 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Other -88 | Other | -88 |
Momentum Solar NPS by Age
Momentum Solar's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Momentum Solar NPS by Usage
Momentum Solar's NPS was rated the highest by customers who have used Momentum Solar's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -86 | Less than 1 Year | -86 |
1 to 2 Years -45 | 1 to 2 Years | -45 |
2 to 5 Years -90 | 2 to 5 Years | -90 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Momentum Solar NPS vs. Competitors
Compared to its competitors, Momentum Solar's NPS is rated right above Sunrun, and is preceded by SolarCity.
| COMPANY | NPS Score | |
|---|---|---|
 | SolarCity | 57 |
| Momentum Solar | -66 |
 | Sunrun | -73 |
Momentum Solar Customer Reviews
Out of the 31 Momentum Solar customer reviews 5 were positive and 26 were constructive. Momentum Solar customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Momentum Solar Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of Momentum Solar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Momentum Solar Customer Loyalty Score by Gender
Female customers rated Momentum Solar's Customer Loyalty score 2% higher than Male customers.
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Male
54%
Yes
Female
56%
Yes
Momentum Solar Customer Loyalty Score by Ethnicity
Momentum Solar's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Momentum Solar.
49
out of 100
Caucasian
64
out of 100
Hispanic or Latino
70
out of 100
African American/Black
46
out of 100
Asian or Pacific Islander
55
out of 100
Other
Momentum Solar Customer Loyalty Score by Age
Momentum Solar's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Momentum Solar.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 61% | 31-35 | 61% |
36-40 33% | 36-40 | 33% |
41-45 75% | 41-45 | 75% |
46-50 37% | 46-50 | 37% |
51-55 40% | 51-55 | 40% |
56-60 78% | 56-60 | 78% |
61-65 35% | 61-65 | 35% |
66+ 63% | 66+ | 63% |
Momentum Solar Customer Loyalty Score by Usage
Momentum Solar's Customer Loyalty score was rated the highest by customers who have used Momentum Solar's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Momentum Solar Customer Loyalty Score by Industry
Momentum Solar's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Professional Services industry customers.
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Momentum Solar Customer Loyalty vs. Competitors
Compared to its competitors, Momentum Solar's Customer Loyalty score is rated right below Sunrun.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SolarCity | 82% |
| Sunrun | 62% |
| Momentum Solar | 56% |
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Momentum Solar Product Quality
1.7/5
Momentum Solar has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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Momentum Solar Product Information
Momentum Solar’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Momentum Solar's product the highest. Reviewers from the Accounting industry rated Momentum Solar the lowest at 1.5.
- Website
- http://momentumsolar.com
- Company Size
- 1,001-5,000 Employees
Industry
Energy and Manufacturing
Energy
Quick Insights into Momentum Solar Product Quality
Momentum Solar's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers from the Professional Services industry.
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Ranked Momentum Solar Product Quality the Highest
Ranked Momentum Solar Product Quality the Lowest
Momentum Solar Product Quality Score by Gender
Momentum Solar's Product Quality score was rated 1.6 by both Female and Male customers on Comparably.
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Male
1.6/5
Female
1.6/5
Momentum Solar Product Quality Score by Ethnicity
Momentum Solar's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Momentum Solar.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 2.4 | African American/Black | 2.4 |
Asian or Pacific Islander 1.6 | Asian or Pacific Islander | 1.6 |
Other 1.5 | Other | 1.5 |
Momentum Solar Product Quality Score by Age
Momentum Solar's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.9 | 31-35 | 2.9 |
36-40 1.9 | 36-40 | 1.9 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.6 | 66+ | 1.6 |
Momentum Solar Product Quality Score by Usage
Momentum Solar's Product Quality score was rated the highest by customers who have used Momentum Solar's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Momentum Solar Product Quality Score by Industry
Momentum Solar's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Professional Services industry customers.
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Momentum Solar Product Quality vs. Competitors
Compared to its competitors, Momentum Solar's Product Quality score is rated right above Sunrun, and is preceded by SolarCity.
| COMPANY | Product Quality Score | |
|---|---|---|
| SolarCity | 4.2/5 |
| Momentum Solar | 1.7/5 |
| Sunrun | 1.5/5 |
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Momentum Solar Pricing
Momentum Solar ROI & Value For Money
1.7/5
Momentum Solar has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Momentum Solar Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Momentum Solar.
Quick Insights into Momentum Solar ROI
Momentum Solar's ROI score was rated highest by customers ages 31-35, and rated lowest by customers from the Professional Services industry.
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Ranked Momentum Solar ROI the Highest
Ranked Momentum Solar ROI the Lowest
Momentum Solar ROI Score by Gender
Momentum Solar's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Momentum Solar ROI Score by Ethnicity
Momentum Solar's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.7 | Hispanic or Latino | 1.7 |
African American/Black 2 | African American/Black | 2 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Momentum Solar ROI Score by Age
Momentum Solar's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.8 | 31-35 | 2.8 |
36-40 2 | 36-40 | 2 |
41-45 1.7 | 41-45 | 1.7 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Momentum Solar ROI Score by Usage
Momentum Solar's ROI score was rated the highest by customers who have used Momentum Solar's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Momentum Solar ROI Score by Industry
Momentum Solar's ROI score was rated the highest by Tech industry customers, and the lowest by Professional Services industry customers.
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Momentum Solar Pricing vs. Competitors
Compared to its competitors, Momentum Solar's ROI score is rated right above Sunrun, and is preceded by SolarCity.
| COMPANY | Pricing Score | |
|---|---|---|
| SolarCity | 3.7/5 |
| Momentum Solar | 1.7/5 |
| Sunrun | 1.5/5 |
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Momentum Solar Customer Satisfaction (CSAT)
Momentum Solar Customer Satisfaction (CSAT) Score
11 / 100
Momentum Solar has an overall Customer Satisfaction score of 11 rated by its users and customers.
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Very Satisfied
6%
Satisfied
5%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
14%
Very Dissatisfied
70%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Momentum Solar Customer Satisfaction
Momentum Solar's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers from the Professional Services industry.
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Ranked Momentum Solar Customer Satisfaction the Highest
Ranked Momentum Solar Customer Satisfaction the Lowest
Momentum Solar Customer Satisfaction Score by Gender
Female customers rated Momentum Solar's Customer Satisfaction score 4 points higher than Male customers.
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9 / 100
MaleVery Satisfied | 2% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 13% | |
Very Dissatisfied | 75% |
13 / 100
FemaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 13% | |
Very Dissatisfied | 68% |
Momentum Solar Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Momentum Solar's Customer Satisfaction (CSAT) score was rated 6% according to Caucasian users and customers.
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6 / 100
Very Satisfied
4%
Satisfied
2%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
18%
Very Dissatisfied
71%
CSAT according to Hispanic or Latino
Momentum Solar's Customer Satisfaction (CSAT) score was rated 20% according to Hispanic or Latino users and customers.
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20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
CSAT according to African American/Black
Momentum Solar's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
11%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Asian or Pacific Islander
Momentum Solar's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
80%
CSAT according to Other
Momentum Solar's Customer Satisfaction (CSAT) score was rated 11% according to Other users and customers.
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11 / 100
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
78%
Momentum Solar Customer Satisfaction Score by Age
Momentum Solar's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Momentum Solar.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 25% | |||||||||||||||
| 36-40 | 25% | |||||||||||||||
| 41-45 | 27% | |||||||||||||||
| 46-50 | 20% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 9% | |||||||||||||||
| 66+ | 4% |
Momentum Solar Customer Satisfaction Score by Usage
Momentum Solar's Customer Satisfaction score was rated the highest by customers who have used Momentum Solar's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Momentum Solar Customer Satisfaction Score by Industry
Momentum Solar's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Professional Services industry customers.
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{
"title": "Momentum Solar Customer Satisfaction Score by Industry",
"text": "Momentum Solar's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Professional Services industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 23,
"stars": 0,
"csatScore": 23,
"text": "Momentum Solar's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 23
},
{
"label": "Accounting",
"groupId": 495,
"score": 17,
"stars": 0,
"csatScore": 17,
"text": "Momentum Solar's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 17
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Momentum Solar's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Momentum Solar's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Momentum Solar's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Momentum Solar's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 11,
"stars": 0,
"csatScore": 11,
"text": "Momentum Solar's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 11
},
{
"label": "Professional Services",
"groupId": 549,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Momentum Solar's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Momentum Solar Customer Satisfaction vs. Competitors
Compared to its competitors, Momentum Solar's Customer Satisfaction score is rated right below Sunrun.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SolarCity | 87% |
| Sunrun | 13% |
| Momentum Solar | 11% |
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Momentum Solar Customer Service
1.5/5
Momentum Solar has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Momentum Solar's Customer Service
Address
3096 B Hamilton Blvd, 07080
Website
http://momentumsolar.com
Phone Number
7329026224
Quick Insights into Momentum Solar Customer Service
Momentum Solar's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers from the Professional Services industry.
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Ranked Momentum Solar Customer Service the Highest
Ranked Momentum Solar Customer Service the Lowest
Momentum Solar Customer Service Score by Gender
Momentum Solar's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Momentum Solar Customer Service Score by Ethnicity
Momentum Solar's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Momentum Solar.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 2.1 | African American/Black | 2.1 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Momentum Solar Customer Service Score by Age
Momentum Solar's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.3 | 31-35 | 3.3 |
36-40 1.6 | 36-40 | 1.6 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Momentum Solar Customer Service Score by Usage
Momentum Solar's Customer Service score was rated the highest by customers who have used Momentum Solar's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Momentum Solar Customer Service Score by Industry
Momentum Solar's Customer Service score was rated the highest by Tech industry customers, and the lowest by Professional Services industry customers.
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Momentum Solar Customer Service vs. Competitors
Compared to its competitors, Momentum Solar's Customer Service score is rated right above Sunrun, and is preceded by SolarCity.
| COMPANY | Customer Service Score | |
|---|---|---|
| SolarCity | 3.9/5 |
| Momentum Solar | 1.5/5 |
| Sunrun | 1.5/5 |
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Momentum Solar as an Employer
3.3/5
Momentum Solar has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Momentum Solar scored a -66 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Momentum Solar would recommend the brand to a friend. ENPS measures how likely Momentum Solar employees would recommend working at Momentum Solar to a friend.
Net Promoter Score
-66
NPS Score
| 15% | Promoters |
|---|---|
| 4% | Passive |
| 81% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 28% | Promoters |
|---|---|
| 37% | Passive |
| 35% | Detractors |
