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NPS
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Montage Hotels & Resorts
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About Montage Hotels & Resorts' Brand
Montage Hotels & Resorts, a hotel management company, consists of a collection of luxury hotels, resorts and residences that are perfect Among its major competitors, Montage Hotels & Resorts is ranked in 3rd place for NPS while Rosewood Hotel Group is 1st, and Ritz-Carlton is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Montage Hotels & Resorts Ranking
- #3 / 3 of its competitors
Montage Hotels & Resorts NPS
Montage Hotels & Resorts's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Montage Hotels & Resorts's customers would recommend using the product based on a scale of -100 to 100.
Montage Hotels & Resorts Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Montage Hotels & Resorts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 100 | May 2024 | 100 |
Feb 2025 0 | Feb 2025 | 0 |
How Other Brands Compare
Montage Hotels & Resorts is ranked third for NPS among its competitors. Rosewood Hotel Group and Ritz-Carlton come in first and second.
Montage Hotels & Resorts |  Ritz-Carlton |  Rosewood Hotel Group | |
| Global Ranking | #- | #49 | #- |
| NPS | 0 | 38 | 70 |
| Valuation Updated every 24 hours for public companies | - | $44.20B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Montage Hotels & Resorts NPS vs. Competitors
Compared to its competitors, Montage Hotels & Resorts's NPS is rated right below Ritz-Carlton.
| COMPANY | NPS Score | |
|---|---|---|
| Rosewood Hotel Group | 70 |
| Ritz-Carlton | 38 |
| Montage Hotels & Resorts | 0 |
Montage Hotels & Resorts Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Montage Hotels & Resorts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Montage Hotels & Resorts Customer Loyalty vs. Competitors
Compared to its competitors, Montage Hotels & Resorts's Customer Loyalty score is rated right above Rosewood Hotel Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Montage Hotels & Resorts | 100% |
| Rosewood Hotel Group | 84% |
| Ritz-Carlton | 80% |
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Montage Hotels & Resorts Product Quality
5/5
Montage Hotels & Resorts has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Montage Hotels & Resorts Product Information
Montage Hotels & Resorts’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.montagehotels.com
- Company Size
- 5,001-10,000 Employees
Industry
Consumer Services
Travel
Montage Hotels & Resorts Product Quality vs. Competitors
Compared to its competitors, Montage Hotels & Resorts's Product Quality score is rated right above Rosewood Hotel Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Montage Hotels & Resorts | 5/5 |
| Rosewood Hotel Group | 4.5/5 |
| Ritz-Carlton | 4/5 |
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Montage Hotels & Resorts Pricing
Montage Hotels & Resorts ROI & Value For Money
4.5/5
Montage Hotels & Resorts has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Montage Hotels & Resorts Pricing vs. Competitors
Compared to its competitors, Montage Hotels & Resorts's ROI score is rated right above Rosewood Hotel Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Montage Hotels & Resorts | 4.5/5 |
| Rosewood Hotel Group | 4.2/5 |
| Ritz-Carlton | 3.8/5 |
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Montage Hotels & Resorts Customer Satisfaction (CSAT)
Montage Hotels & Resorts Customer Satisfaction (CSAT) Score
100 / 100
Montage Hotels & Resorts has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Montage Hotels & Resorts Customer Satisfaction vs. Competitors
Compared to its competitors, Montage Hotels & Resorts's Customer Satisfaction score is rated right above Rosewood Hotel Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Montage Hotels & Resorts | 100% |
| Rosewood Hotel Group | 83% |
| Ritz-Carlton | 78% |
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Montage Hotels & Resorts Customer Service
5/5
Montage Hotels & Resorts has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Montage Hotels & Resorts's Customer Service
Address
30801 South Coast Highway, Laguna Beach, CA 92651
Website
http://www.montagehotels.com
Phone Number
949-715-6000
Montage Hotels & Resorts Customer Service vs. Competitors
Compared to its competitors, Montage Hotels & Resorts's Customer Service score is rated right above Rosewood Hotel Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Montage Hotels & Resorts | 5/5 |
| Rosewood Hotel Group | 4.4/5 |
| Ritz-Carlton | 4/5 |
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Montage Hotels & Resorts as an Employer
4.6/5
Montage Hotels & Resorts has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
CEO of Montage Hotels & Resorts
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Montage Hotels & Resorts scored a 0 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Montage Hotels & Resorts would recommend the brand to a friend. ENPS measures how likely Montage Hotels & Resorts employees would recommend working at Montage Hotels & Resorts to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
