Motiva Enterprises NPS & Customer Reviews

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Motiva Enterprises

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Motiva Enterprises

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About Motiva Enterprises' Brand

Formed in 1998, Motiva Enterprises LLC operates primarily in the eastern and southern United States. Among its major competitors, Motiva Enterprises is ranked in 3rd place for NPS while ConocoPhillips is 1st, and Saudi Aramco is 2nd.

Brand at a Glance

83%

Customer Loyalty

3.6/5

Product Quality

3.4/5

Pricing

3.4/5

Customer Service

Motiva Enterprises Ranking

^#3 / 4 of its competitors

Motiva Enterprises NPS

Motiva Enterprises's Net Promoter Score (NPS) is a 30 with 60% Promoters, 10% Passives, and 30% Detractors. Net Promoter Score tracks whether Motiva Enterprises's customers would recommend using the product based on a scale of -100 to 100.

Motiva Enterprises Overall NPS

NPS

60%	Promoters
10%	Passives
30%	Detractors

Motiva Enterprises NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2021 100	Jun 2021	100
Dec 2021 100	Dec 2021	100
Jul 2022 100	Jul 2022	100
Nov 2022 50	Nov 2022	50
Dec 2022 60	Dec 2022	60
Jun 2023 49	Jun 2023	49
Oct 2023 57	Oct 2023	57
Apr 2024 63	Apr 2024	63
Nov 2024 44	Nov 2024	44
Aug 2025 30	Aug 2025	30

How Other Brands Compare

Motiva Enterprises is ranked third for NPS among its competitors. ConocoPhillips and Saudi Aramco come in first and second, with NGL Energy Partners coming in at #4.

	Motiva Enterprises	Saudi Aramco	ConocoPhillips	NGL Energy Partners
Global Ranking	#-	#712	#-	#-
NPS	30	32	40	-
Valuation Updated every 24 hours for public companies	-	-	$70.60B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Motiva Enterprises NPS vs. Competitors

Compared to its competitors, Motiva Enterprises's NPS is rated right above NGL Energy Partners, and is preceded by Saudi Aramco.

COMPANY		NPS Score
	ConocoPhillips	40
	Saudi Aramco	32
	Motiva Enterprises	30
	NGL Energy Partners	N/A

Motiva Enterprises Customer Loyalty

83%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

83% of Motiva Enterprises users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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83%

17%

Motiva Enterprises Customer Loyalty vs. Competitors

Compared to its competitors, Motiva Enterprises's Customer Loyalty score is rated right above NGL Energy Partners, and is preceded by ConocoPhillips.

COMPANY		Customer Loyalty Score
	Saudi Aramco	84%
	ConocoPhillips	83%
	Motiva Enterprises	83%
	NGL Energy Partners	N/A

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Motiva Enterprises Product Quality

3.6/5

Motiva Enterprises has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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Motiva Enterprises Product Information

Motiva Enterprises’s product quality score is a 3.6 out of 5 as rated by its users and customers.

Website: https://www.motiva.com/

Company Size: 1,001-5,000 Employees

Industry

Tech

Energy

Motiva Enterprises Product Quality vs. Competitors

Compared to its competitors, Motiva Enterprises's Product Quality score is rated right above NGL Energy Partners, and is preceded by ConocoPhillips.

COMPANY		Product Quality Score
	Saudi Aramco	4.1/5
	ConocoPhillips	3.9/5
	Motiva Enterprises	3.6/5
	NGL Energy Partners	N/A

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Motiva Enterprises Pricing

Motiva Enterprises ROI & Value For Money

3.4/5

Motiva Enterprises has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

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Motiva Enterprises Pricing vs. Competitors

Compared to its competitors, Motiva Enterprises's ROI score is rated right above NGL Energy Partners, and is preceded by Saudi Aramco.

COMPANY		Pricing Score
	ConocoPhillips	4.3/5
	Saudi Aramco	4/5
	Motiva Enterprises	3.4/5
	NGL Energy Partners	N/A

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Motiva Enterprises Customer Satisfaction (CSAT)

Motiva Enterprises Customer Satisfaction (CSAT) Score

50 / 100

Motiva Enterprises has an overall Customer Satisfaction score of 50 rated by its users and customers.

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Very Satisfied	0%
Satisfied	50%
Neither Satisfied nor Dissatisfied	50%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

Satisfied

50%

Neither Satisfied nor Dissatisfied

50%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Motiva Enterprises Customer Satisfaction vs. Competitors

Compared to its competitors, Motiva Enterprises's Customer Satisfaction score is rated right above NGL Energy Partners, and is preceded by ConocoPhillips.

COMPANY		Customer Satisfaction (CSAT) Score
	Saudi Aramco	82%
	ConocoPhillips	81%
	Motiva Enterprises	50%
	NGL Energy Partners	0%

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Motiva Enterprises Customer Service

3.4/5

Motiva Enterprises has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About Motiva Enterprises's Customer Service

Address

910 Louisiana Street, Houston, TX

Website

https://www.motiva.com/

Phone Number

713-277-8000

Motiva Enterprises Customer Service vs. Competitors

Compared to its competitors, Motiva Enterprises's Customer Service score is rated right above NGL Energy Partners, and is preceded by Saudi Aramco.

COMPANY		Customer Service Score
	ConocoPhillips	4.3/5
	Saudi Aramco	4.1/5
	Motiva Enterprises	3.4/5
	NGL Energy Partners	N/A

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Motiva Enterprises as an Employer

3.5/5

Motiva Enterprises has a 3.5/5 stars for its overall company culture rated by their employees

top

25%

CEO of Motiva Enterprises

Dan Romasko

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Motiva Enterprises scored a 30 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Motiva Enterprises would recommend the brand to a friend. ENPS measures how likely Motiva Enterprises employees would recommend working at Motiva Enterprises to a friend.

Net Promoter Score

NPS Score

60%	Promoters
10%	Passive
30%	Detractors

Employee Net Promoter Score

eNPS Score

45%	Promoters
20%	Passive
35%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail