25
NPS
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MovoCash, Inc.
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About MovoCash, Inc. Brand
Welcome to MOVO® ON-DEMAND Mobile Banking End-to-End CONTACTLESS Payments. No card? No wallet? No bank? No problem. You have the power to be your own bank right in the App. 24/7 account management and full access to your funds anytime, anywhere. Download and Join Now www.movo.cash/app Among its major competitors, MovoCash, Inc. is ranked in 1st place for NPS while PayPal is 2nd, and Venmo is 3rd.
Brand at a Glance
77%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
MovoCash, Inc. Ranking
- #1 / 4 of its competitors
MovoCash, Inc. NPS
MovoCash, Inc.'s Net Promoter Score (NPS) is a 25 with 58% Promoters, 9% Passives, and 33% Detractors. Net Promoter Score tracks whether MovoCash, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
MovoCash, Inc. Overall NPS
| 58% | Promoters |
|---|---|
| 9% | Passives |
| 33% | Detractors |
MovoCash, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Oct 2020 50 | Oct 2020 | 50 |
Jan 2021 60 | Jan 2021 | 60 |
May 2021 67 | May 2021 | 67 |
Sep 2021 57 | Sep 2021 | 57 |
Dec 2021 63 | Dec 2021 | 63 |
Feb 2022 66 | Feb 2022 | 66 |
May 2022 50 | May 2022 | 50 |
Nov 2022 36 | Nov 2022 | 36 |
Sep 2023 25 | Sep 2023 | 25 |
How Other Brands Compare
MovoCash, Inc. is ranked first for NPS among its competitors. PayPal and Venmo come in second and third, with GREEN DOT CORPORATION coming in at #4.
MovoCash, Inc. |  PayPal |  GREEN DOT CORPORATION |  Venmo | |
| Global Ranking | #- | #109 | #- | #- |
| NPS | 25 | 9 | -85 | -51 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $336.03B | $2.80B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MovoCash, Inc. NPS by Gender
MovoCash, Inc.'s NPS was rated 49 by Male customers on Comparably.
Male
49
MovoCash, Inc.'s NPS was rated 49 by Male customers on Comparably.
66%
Promoters
17%
Passives
17%
Detractors
Female
N/A
MovoCash, Inc.'s NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
MovoCash, Inc. NPS by Usage
MovoCash, Inc.'s NPS was rated 60 points by customers who have used MovoCash, Inc.'s products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 60 | 2 to 5 Years | 60 |
MovoCash, Inc. NPS vs. Competitors
Compared to its competitors, MovoCash, Inc.'s NPS is rated right above PayPal.
| COMPANY | NPS Score | |
|---|---|---|
| MovoCash, Inc. | 25 |
| PayPal | 9 |
| Venmo | -51 |
| GREEN DOT CORPORATION | -85 |
MovoCash, Inc. Customer Reviews
Out of the 2 MovoCash, Inc. customer reviews 2 were positive and 0 were constructive. MovoCash, Inc. customer reviews reflect that all customers have a favorable experience using the products/services of the company.
MovoCash, Inc. Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of MovoCash, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MovoCash, Inc. Customer Loyalty Score by Gender
MovoCash, Inc.'s Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
MovoCash, Inc. Customer Loyalty Score by Usage
MovoCash, Inc.'s Customer Loyalty score was rated 82% by customers who have used MovoCash, Inc.'s products/services for 2 to 5 Years.
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MovoCash, Inc. Customer Loyalty vs. Competitors
Compared to its competitors, MovoCash, Inc.'s Customer Loyalty score is rated right above GREEN DOT CORPORATION, and is preceded by PayPal.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| PayPal | 79% |
| MovoCash, Inc. | 77% |
| GREEN DOT CORPORATION | 71% |
| Venmo | 67% |
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MovoCash, Inc. Product Quality
3.8/5
MovoCash, Inc. has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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MovoCash, Inc. Product Information
MovoCash, Inc.’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.movocash.com
- Company Size
- 11-50 Employees
Industry
Banking and Financial Services
Quick Insights into MovoCash, Inc. Product Quality
MovoCash, Inc.'s Product Quality score was rated highest by customers who have used MovoCash, Inc.'s products/services for 2 to 5 Years.
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Ranked MovoCash, Inc. Product Quality the Highest
MovoCash, Inc. Product Quality Score by Gender
MovoCash, Inc.'s Product Quality score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of MovoCash, Inc..
Male
4.4/5
Female
N/A
MovoCash, Inc. Product Quality Score by Usage
MovoCash, Inc.'s Product Quality score was rated 4.5 stars by customers who have used MovoCash, Inc.'s products/services for 2 to 5 Years.
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MovoCash, Inc. Product Quality vs. Competitors
Compared to its competitors, MovoCash, Inc.'s Product Quality score is rated right above PayPal.
| COMPANY | Product Quality Score | |
|---|---|---|
| MovoCash, Inc. | 3.8/5 |
| PayPal | 3.5/5 |
| Venmo | 1.8/5 |
| GREEN DOT CORPORATION | 1.5/5 |
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MovoCash, Inc. Pricing
MovoCash, Inc. ROI & Value For Money
3.6/5
MovoCash, Inc. has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into MovoCash, Inc. ROI
MovoCash, Inc.'s ROI score was rated highest by customers who have used MovoCash, Inc.'s products/services for 2 to 5 Years.
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Ranked MovoCash, Inc. ROI the Highest
MovoCash, Inc. ROI Score by Gender
MovoCash, Inc.'s ROI score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
MovoCash, Inc. ROI Score by Usage
MovoCash, Inc.'s ROI score was rated 4.5 stars by customers who have used MovoCash, Inc.'s products/services for 2 to 5 Years.
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MovoCash, Inc. Pricing vs. Competitors
Compared to its competitors, MovoCash, Inc.'s ROI score is rated right above PayPal.
| COMPANY | Pricing Score | |
|---|---|---|
| MovoCash, Inc. | 3.6/5 |
| PayPal | 3.4/5 |
| Venmo | 1.8/5 |
| GREEN DOT CORPORATION | 1.5/5 |
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MovoCash, Inc. Customer Satisfaction (CSAT)
MovoCash, Inc. Customer Satisfaction (CSAT) Score
40 / 100
MovoCash, Inc. has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MovoCash, Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, MovoCash, Inc.'s Customer Satisfaction score is rated right above Venmo, and is preceded by PayPal.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| PayPal | 64% |
| MovoCash, Inc. | 40% |
| Venmo | 24% |
| GREEN DOT CORPORATION | 13% |
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MovoCash, Inc. Customer Service
3.6/5
MovoCash, Inc. has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About MovoCash, Inc.'s Customer Service
Address
530 Lytton Ave, 2nd Fllor, Palo Alto, CA 94301
Website
http://www.movocash.com
Phone Number
8446590351
MovoCash, Inc.'s Social Links
Quick Insights into MovoCash, Inc. Customer Service
MovoCash, Inc.'s Customer Service score was rated highest by customers who have used MovoCash, Inc.'s products/services for 2 to 5 Years.
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Ranked MovoCash, Inc. Customer Service the Highest
MovoCash, Inc. Customer Service Score by Gender
MovoCash, Inc.'s Customer Service score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
MovoCash, Inc. Customer Service Score by Usage
MovoCash, Inc.'s Customer Service score was rated 4.5 stars by customers who have used MovoCash, Inc.'s products/services for 2 to 5 Years.
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MovoCash, Inc. Customer Service vs. Competitors
Compared to its competitors, MovoCash, Inc.'s Customer Service score is rated right above PayPal.
| COMPANY | Customer Service Score | |
|---|---|---|
| MovoCash, Inc. | 3.6/5 |
| PayPal | 3.3/5 |
| Venmo | 1.6/5 |
| GREEN DOT CORPORATION | 1.5/5 |
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MovoCash, Inc. as an Employer
4.7/5
MovoCash, Inc. has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
MovoCash, Inc. scored a 25 for Net Promoter Score and a 86 for Employee Net Promoter Score. NPS gauges how likely a customer of MovoCash, Inc. would recommend the brand to a friend. ENPS measures how likely MovoCash, Inc. employees would recommend working at MovoCash, Inc. to a friend.
Net Promoter Score
25
NPS Score
| 58% | Promoters |
|---|---|
| 9% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
86
eNPS Score
| 90% | Promoters |
|---|---|
| 6% | Passive |
| 4% | Detractors |
