Venmo NPS & Customer Reviews

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Venmo

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About Venmo's Brand

Venmo offers an app that allows users to share and make payments with friends for a variety of services from. Among its major competitors, Venmo is ranked in 3rd place for NPS while Block is 1st, and Blockchain is 2nd.

Brand at a Glance

67%

Customer Loyalty

1.8/5

Product Quality

1.8/5

Pricing

1.6/5

Customer Service

Venmo Ranking

^#3 / 4 of its competitors

Venmo NPS

Venmo's Net Promoter Score (NPS) is a -51 with 20% Promoters, 9% Passives, and 71% Detractors. Net Promoter Score tracks whether Venmo's customers would recommend using the product based on a scale of -100 to 100.

Venmo Overall NPS

-51

NPS

20%	Promoters
9%	Passives
71%	Detractors

Venmo NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2024 -53	Sep 2024	-53
Oct 2024 -53	Oct 2024	-53
Dec 2024 -51	Dec 2024	-51
Jan 2025 -53	Jan 2025	-53
Mar 2025 -51	Mar 2025	-51
Apr 2025 -51	Apr 2025	-51
May 2025 -51	May 2025	-51
Jun 2025 -51	Jun 2025	-51
Aug 2025 -51	Aug 2025	-51
Sep 2025 -51	Sep 2025	-51
Nov 2025 -51	Nov 2025	-51
Jan 2026 -51	Jan 2026	-51

How Other Brands Compare

Venmo is ranked third for NPS among its competitors. Block and Blockchain come in first and second, with Dwolla coming in at #4.

	Venmo	Block	Dwolla	Blockchain
Global Ranking	#-	#67	#-	#-
NPS	-51	25	-100	5
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$97.54B	$115.00M	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Venmo NPS by Gender

Female customers rated Venmo's NPS 14 points higher than Male customers.

Male

-80

Venmo's NPS was rated -80 by Male customers on Comparably.

Promoters

Passives

88%

Detractors

Female

-66

Venmo's NPS was rated -66 by Female customers on Comparably.

13%

Promoters

Passives

79%

Detractors

Venmo NPS by Ethnicity

Venmo's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -68	Caucasian	-68
Hispanic or Latino -82	Hispanic or Latino	-82
African American/Black -78	African American/Black	-78
Asian or Pacific Islander -34	Asian or Pacific Islander	-34
Native American -100	Native American	-100
Other -92	Other	-92

Venmo NPS by Age

Venmo's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

18-25

13%

84%

26-30

87%

31-35

90%

36-40

10%

83%

41-45

13%

81%

46-50

10%

14%

76%

51-55

13%

14%

73%

56-60

88%

61-65

20%

80%

66+

87%

Venmo NPS by Usage

Venmo's NPS was rated the highest by customers who have used Venmo's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -88	Less than 1 Year	-88
1 to 2 Years -68	1 to 2 Years	-68
2 to 5 Years -64	2 to 5 Years	-64
5 to 10 Years -60	5 to 10 Years	-60
Over 10 Years -100	Over 10 Years	-100

Venmo NPS vs. Competitors

Compared to its competitors, Venmo's NPS is rated right above Dwolla, and is preceded by Blockchain.

COMPANY		NPS Score
	Block	25
	Blockchain	5
	Venmo	-51
	Dwolla	-100

Venmo Customer Reviews

Out of the 94 Venmo customer reviews 14 were positive and 80 were constructive. Venmo customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Venmo Customer Loyalty

67%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

67% of Venmo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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67%

33%

Venmo Customer Loyalty Score by Gender

Female customers rated Venmo's Customer Loyalty score 12% higher than Male customers.

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Male

59%

Yes

Female

71%

Yes

Venmo Customer Loyalty Score by Ethnicity

Venmo's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Venmo Customer Loyalty Score by Age

Venmo's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 60%	18-25	60%
26-30 70%	26-30	70%
31-35 64%	31-35	64%
36-40 78%	36-40	78%
41-45 68%	41-45	68%
46-50 76%	46-50	76%
51-55 60%	51-55	60%
56-60 69%	56-60	69%
61-65 53%	61-65	53%
66+ 54%	66+	54%

Venmo Customer Loyalty Score by Usage

Venmo's Customer Loyalty score was rated the highest by customers who have used Venmo's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	46%
1 to 2 Years	69%
2 to 5 Years	76%
5 to 10 Years	77%
Over 10 Years	70%

Venmo Customer Loyalty Score by Industry

Venmo's Customer Loyalty score was rated the highest by Events Services industry customers, and the lowest by Non-Profit industry customers.

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Tech	59%
Accounting	82%
Aerospace and Aviation	63%
Architecture and Planning	40%
Arts and Entertainment	64%
Automotive and Transportation	49%
Banking and Financial Services	78%
Beverage, Wine and Spirits	70%
Business and Consumer Services	73%
Construction	70%
Consulting	40%
Consumer Goods	70%
Consumer Services	87%
Education	39%
Events Services	100%
Government and Public Policy	82%
Healthcare, Hospitals and Medicine	68%
Hospitality	78%
Legal	44%
Marketing, Advertising and Research	64%
Non-Profit	28%
Professional Services	55%
Real Estate	55%
Restaurants	100%
Retail	70%
Telecommunications	78%
Transportation	78%
Warehousing	100%

Venmo Customer Loyalty vs. Competitors

Compared to its competitors, Venmo's Customer Loyalty score is rated right above Dwolla, and is preceded by Blockchain.

COMPANY		Customer Loyalty Score
	Block	76%
	Blockchain	69%
	Venmo	67%
	Dwolla	N/A

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Venmo Product Quality

1.8/5

Venmo has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.

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Venmo Product Information

Venmo’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Warehousing industry rated Venmo's product the highest. Reviewers from the Tech industry rated Venmo the lowest at 1.8.

Website: http://venmo.com

Company Size: 201-500 Employees

Industry

Tech

FinTech

Mobile App

Quick Insights into Venmo Product Quality

Venmo's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Transportation industry.

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Ranked Venmo Product Quality the Highest

Asian or Pacific Islander	2.7
Warehousing	2.6
2 to 5 Years	1.8

Ranked Venmo Product Quality the Lowest

Other	1.5
Over 10 Years	1.5
Transportation	1.5

Venmo Product Quality Score by Gender

Female customers rated Venmo's Product Quality score 0.2 stars higher than Male customers.

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Male

1.5/5

Female

1.7/5

Venmo Product Quality Score by Ethnicity

Venmo's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.7	Caucasian	1.7
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 2.7	Asian or Pacific Islander	2.7
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Venmo Product Quality Score by Age

Venmo's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 1.5	18-25	1.5
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.6	36-40	1.6
41-45 1.6	41-45	1.6
46-50 1.6	46-50	1.6
51-55 1.8	51-55	1.8
56-60 1.6	56-60	1.6
61-65 1.5	61-65	1.5
66+ 1.6	66+	1.6

Venmo Product Quality Score by Usage

Venmo's Product Quality score was rated the highest by customers who have used Venmo's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.6
2 to 5 Years	1.8
5 to 10 Years	1.7
Over 10 Years	1.5

Venmo Product Quality Score by Industry

Venmo's Product Quality score was rated the highest by Warehousing industry customers, and the lowest by Transportation industry customers.

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Tech	1.8
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	2.1
Beverage, Wine and Spirits	2.3
Business and Consumer Services	1.5
Construction	1.5
Consulting	1.6
Consumer Goods	1.5
Consumer Services	1.9
Education	1.5
Events Services	2
Government and Public Policy	2.3
Healthcare, Hospitals and Medicine	1.5
Hospitality	2.1
Legal	1.5
Marketing, Advertising and Research	1.8
Non-Profit	1.6
Professional Services	1.5
Real Estate	1.7
Restaurants	1.5
Retail	1.5
Telecommunications	1.5
Transportation	1.5
Warehousing	2.6

Venmo Product Quality vs. Competitors

Compared to its competitors, Venmo's Product Quality score is rated right above Dwolla, and is preceded by Blockchain.

COMPANY		Product Quality Score
	Block	3.6/5
	Blockchain	3.4/5
	Venmo	1.8/5
	Dwolla	N/A

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Venmo Pricing

Venmo ROI & Value For Money

1.8/5

Venmo has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.

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Venmo Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Warehousing industry. The users from the Accounting industry think that they had the lowest ROI from Venmo.

Quick Insights into Venmo ROI

Venmo's ROI score was rated highest by customers from the Warehousing industry, and rated lowest by customers from the Transportation industry.

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Ranked Venmo ROI the Highest

Warehousing	3.3
Asian or Pacific Islander	2.6
2 to 5 Years	1.8

Ranked Venmo ROI the Lowest

Other	1.5
Over 10 Years	1.5
Transportation	1.5

Venmo ROI Score by Gender

Female customers rated Venmo's ROI score 0.2 stars higher than Male customers.

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Male

1.5/5

Female

1.7/5

Venmo ROI Score by Ethnicity

Venmo's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.7	Caucasian	1.7
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 2.6	Asian or Pacific Islander	2.6
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Venmo ROI Score by Age

Venmo's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 1.5	18-25	1.5
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.7	46-50	1.7
51-55 1.8	51-55	1.8
56-60 1.6	56-60	1.6
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Venmo ROI Score by Usage

Venmo's ROI score was rated the highest by customers who have used Venmo's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.6
2 to 5 Years	1.8
5 to 10 Years	1.6
Over 10 Years	1.5

Venmo ROI Score by Industry

Venmo's ROI score was rated the highest by Warehousing industry customers, and the lowest by Transportation industry customers.

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Tech	1.7
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.6
Automotive and Transportation	1.5
Banking and Financial Services	1.9
Beverage, Wine and Spirits	2.1
Business and Consumer Services	1.5
Construction	1.8
Consulting	1.6
Consumer Goods	1.5
Consumer Services	2.2
Education	1.5
Events Services	2.1
Government and Public Policy	2.2
Healthcare, Hospitals and Medicine	1.6
Hospitality	2.1
Legal	1.5
Marketing, Advertising and Research	1.7
Non-Profit	1.7
Professional Services	2
Real Estate	2.1
Restaurants	1.5
Retail	1.5
Telecommunications	1.5
Transportation	1.5
Warehousing	3.3

Venmo Pricing vs. Competitors

Compared to its competitors, Venmo's ROI score is rated right above Dwolla, and is preceded by Blockchain.

COMPANY		Pricing Score
	Block	3.6/5
	Blockchain	3.4/5
	Venmo	1.8/5
	Dwolla	N/A

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Venmo Customer Satisfaction (CSAT)

Venmo Customer Satisfaction (CSAT) Score

25 / 100

Venmo has an overall Customer Satisfaction score of 25 rated by its users and customers.

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Very Satisfied	15%
Satisfied	10%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	10%
Very Dissatisfied	56%

Very Satisfied

15%

Satisfied

10%

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

56%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Venmo Customer Satisfaction

Venmo's Customer Satisfaction score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Transportation industry.

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Ranked Venmo Customer Satisfaction the Highest

Marketing, Advertising and Research	67%
Asian or Pacific Islander	30%
51-55	28%

Ranked Venmo Customer Satisfaction the Lowest

Native American	0%
Over 10 Years	0%
Transportation	0%

Venmo Customer Satisfaction Score by Gender

Female customers rated Venmo's Customer Satisfaction score 5 points higher than Male customers.

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14 / 100

Male

	Very Satisfied	9%
	Satisfied	5%
	Neither Satisfied nor Dissatisfied	3%
	Dissatisfied	9%
	Very Dissatisfied	74%

19 / 100

Female

	Very Satisfied	11%
	Satisfied	8%
	Neither Satisfied nor Dissatisfied	10%
	Dissatisfied	8%
	Very Dissatisfied	63%

Venmo Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Venmo's Customer Satisfaction (CSAT) score was rated 19% according to Caucasian users and customers.

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19 / 100

Very Satisfied	11%
Satisfied	8%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	11%
Very Dissatisfied	60%

Very Satisfied

11%

Satisfied

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

11%

Very Dissatisfied

60%

CSAT according to Hispanic or Latino

Venmo's Customer Satisfaction (CSAT) score was rated 12% according to Hispanic or Latino users and customers.

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12 / 100

Very Satisfied	0%
Satisfied	12%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	88%

Very Satisfied

Satisfied

12%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

88%

CSAT according to African American/Black

Venmo's Customer Satisfaction (CSAT) score was rated 11% according to African American/Black users and customers.

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11 / 100

Very Satisfied	11%
Satisfied	0%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	5%
Very Dissatisfied	78%

Very Satisfied

11%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

78%

CSAT according to Asian or Pacific Islander

Venmo's Customer Satisfaction (CSAT) score was rated 30% according to Asian or Pacific Islander users and customers.

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30 / 100

Very Satisfied	10%
Satisfied	20%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	20%
Very Dissatisfied	40%

Very Satisfied

10%

Satisfied

20%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

20%

Very Dissatisfied

40%

CSAT according to Native American

Venmo's Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	100%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

100%

CSAT according to Other

Venmo's Customer Satisfaction (CSAT) score was rated 10% according to Other users and customers.

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10 / 100

Very Satisfied	8%
Satisfied	2%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	2%
Very Dissatisfied	88%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

88%

Venmo Customer Satisfaction Score by Age

Venmo's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

18-25

18%

26-30

12%

31-35

10%

36-40

17%

41-45

14%

46-50

23%

51-55

28%

56-60

12%

61-65

66+

17%

Venmo Customer Satisfaction Score by Usage

Venmo's Customer Satisfaction score was rated the highest by customers who have used Venmo's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	7
1 to 2 Years	19
2 to 5 Years	22
5 to 10 Years	20
Over 10 Years	0

Venmo Customer Satisfaction Score by Industry

Venmo's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Transportation industry customers.

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{
	"title": "Venmo Customer Satisfaction Score by Industry",
	"text": "Venmo's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Transportation industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 16,
			"stars": 0,
			"csatScore": 16,
			"text": "Venmo's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 16
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 16,
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			"csatScore": 16,
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			"scoreClassName": "",
			"scoreLabel": 16
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 13,
			"stars": 0,
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			"scoreClassName": "",
			"scoreLabel": 13
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 30,
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			"scoreClassName": "",
			"scoreLabel": 30
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Venmo's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 28,
			"stars": 0,
			"csatScore": 28,
			"text": "Venmo's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 28
		},
		{
			"label": "Beverage, Wine and Spirits",
			"groupId": 502,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Venmo's Customer Satisfaction score is  rated by Beverage, Wine and Spirits customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Venmo's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 24,
			"stars": 0,
			"csatScore": 24,
			"text": "Venmo's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 24
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Venmo's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Venmo's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Venmo's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 23,
			"stars": 0,
			"csatScore": 23,
			"text": "Venmo's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 23
		},
		{
			"label": "Events Services",
			"groupId": 517,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Venmo's Customer Satisfaction score is  rated by Events Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 44,
			"stars": 0,
			"csatScore": 44,
			"text": "Venmo's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 44
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 17,
			"stars": 0,
			"csatScore": 17,
			"text": "Venmo's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 17
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Venmo's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 13,
			"stars": 0,
			"csatScore": 13,
			"text": "Venmo's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 13
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Venmo's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 67
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Venmo's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 17,
			"stars": 0,
			"csatScore": 17,
			"text": "Venmo's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 17
		},
		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Venmo's Customer Satisfaction score is  rated by Restaurants customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Venmo's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Telecommunications",
			"groupId": 564,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Venmo's Customer Satisfaction score is  rated by Telecommunications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Venmo's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		}
	]
}

Tech	16
Accounting	16
Aerospace and Aviation	13
Arts and Entertainment	30
Automotive and Transportation	14
Banking and Financial Services	28
Beverage, Wine and Spirits	33
Business and Consumer Services	0
Construction	24
Consulting	0
Consumer Goods	0
Consumer Services	0
Education	23
Events Services	33
Government and Public Policy	44
Healthcare, Hospitals and Medicine	17
Hospitality	25
Legal	13
Marketing, Advertising and Research	67
Professional Services	0
Real Estate	17
Restaurants	0
Retail	0
Telecommunications	0
Transportation	0

Venmo Customer Satisfaction vs. Competitors

Compared to its competitors, Venmo's Customer Satisfaction score is rated right above Dwolla, and is preceded by Blockchain.

COMPANY		Customer Satisfaction (CSAT) Score
	Block	63%
	Blockchain	54%
	Venmo	24%
	Dwolla	0%

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Venmo Customer Service

1.6/5

Venmo has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.

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About Venmo's Customer Service

Address

159 W 25th St, Fl 9, New York City, NY 10001

Website

http://venmo.com

Phone Number

215-908-8942

Quick Insights into Venmo Customer Service

Venmo's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Transportation industry.

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Ranked Venmo Customer Service the Highest

Asian or Pacific Islander	2.5
Government and Public Policy	2.2
51-55	1.8

Ranked Venmo Customer Service the Lowest

Other	1.5
Over 10 Years	1.5
Transportation	1.5

Venmo Customer Service Score by Gender

Female customers rated Venmo's Customer Service score 0.1 stars higher than Male customers.

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Male

1.5/5

Female

1.6/5

Venmo Customer Service Score by Ethnicity

Venmo's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.6	Caucasian	1.6
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 2.5	Asian or Pacific Islander	2.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Venmo Customer Service Score by Age

Venmo's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 1.5	18-25	1.5
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.8	51-55	1.8
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.6	66+	1.6

Venmo Customer Service Score by Usage

Venmo's Customer Service score was rated the highest by customers who have used Venmo's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.7
5 to 10 Years	1.6
Over 10 Years	1.5

Venmo Customer Service Score by Industry

Venmo's Customer Service score was rated the highest by Government and Public Policy industry customers, and the lowest by Transportation industry customers.

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Tech	1.8
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	1.8
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.9
Beverage, Wine and Spirits	2
Business and Consumer Services	1.5
Construction	1.5
Consulting	1.7
Consumer Goods	1.5
Consumer Services	1.5
Education	1.5
Events Services	2
Government and Public Policy	2.2
Healthcare, Hospitals and Medicine	1.5
Hospitality	2.1
Legal	1.5
Marketing, Advertising and Research	2.1
Non-Profit	1.5
Professional Services	1.5
Real Estate	2.1
Restaurants	1.5
Retail	1.5
Telecommunications	1.5
Transportation	1.5
Warehousing	2

Venmo Customer Service vs. Competitors

Compared to its competitors, Venmo's Customer Service score is rated right above Dwolla, and is preceded by Blockchain.

COMPANY		Customer Service Score
	Block	3.4/5
	Blockchain	3.4/5
	Venmo	1.6/5
	Dwolla	N/A

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Venmo as an Employer

2.5/5

Venmo has a 2.5/5 stars for its overall company culture rated by their employees

bottom

15%

CEO of Venmo

In the Bottom 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Venmo scored a -51 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of Venmo would recommend the brand to a friend. ENPS measures how likely Venmo employees would recommend working at Venmo to a friend.

Net Promoter Score

-51

NPS Score

20%	Promoters
9%	Passive
71%	Detractors

Employee Net Promoter Score

-31

eNPS Score

24%	Promoters
21%	Passive
55%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail