5
NPS
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Blockchain
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About Blockchain's Brand
Blockchain is a web-based bitcoin platform that makes using bitcoin safe, easy, and secure for all consumers and businesses worldwide. Among its major competitors, Blockchain is ranked in 6th place for NPS while Ripple is 1st, and Block is 2nd.
Brand at a Glance
69%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Blockchain Ranking
- #4 / 4 of its competitors
Blockchain NPS
Blockchain's Net Promoter Score (NPS) is a 5 with 49% Promoters, 7% Passives, and 44% Detractors. Net Promoter Score tracks whether Blockchain's customers would recommend using the product based on a scale of -100 to 100.
Blockchain Overall NPS
| 49% | Promoters |
|---|---|
| 7% | Passives |
| 44% | Detractors |
Blockchain NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 9 | Nov 2022 | 9 |
Dec 2022 9 | Dec 2022 | 9 |
Jan 2023 10 | Jan 2023 | 10 |
Jun 2023 10 | Jun 2023 | 10 |
Oct 2023 8 | Oct 2023 | 8 |
Nov 2023 10 | Nov 2023 | 10 |
Jan 2024 8 | Jan 2024 | 8 |
Feb 2024 5 | Feb 2024 | 5 |
Apr 2024 1 | Apr 2024 | 1 |
Nov 2024 5 | Nov 2024 | 5 |
Dec 2024 1 | Dec 2024 | 1 |
Jun 2025 3 | Jun 2025 | 3 |
How Other Brands Compare
Blockchain is ranked #4 for NPS among its competitors. Block and Coinbase come in first and second, with PayPal coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Blockchain NPS by Gender
Male customers rated Blockchain's NPS 51 points higher than Female customers.
Male
17
Blockchain's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
-34
Blockchain's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Blockchain NPS by Age
Blockchain's NPS was rated 0 points by customers ages 26-30 on Comparably.
Blockchain NPS by Usage
Blockchain's NPS was rated -100 points by customers who have used Blockchain's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Blockchain NPS vs. Competitors
Compared to its competitors, Blockchain's NPS is rated right above Venmo, and is preceded by PayPal.
| COMPANY | NPS Score | |
|---|---|---|
 | Ripple | 42 |
 | Block | 25 |
 | Coinbase | 11 |
 | Bitfury Group | 10 |
 | PayPal | 9 |
| Blockchain | 5 |
 | Venmo | -51 |
Blockchain Customer Reviews
Out of the 2 Blockchain customer reviews 1 was positive and 1 was constructive. Blockchain customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Blockchain Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Blockchain users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Blockchain Customer Loyalty Score by Gender
Male customers rated Blockchain's Customer Loyalty score 15% higher than Female customers.
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Male
85%
Yes
Female
70%
Yes
Blockchain Customer Loyalty Score by Age
Blockchain's Customer Loyalty score was rated 82% by customers ages 26-30 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 82% | 26-30 | 82% |
Blockchain Customer Loyalty Score by Usage
Blockchain's Customer Loyalty score was rated 64% by customers who have used Blockchain's products/services for Less than 1 Year.
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Blockchain Customer Loyalty vs. Competitors
Compared to its competitors, Blockchain's Customer Loyalty score is rated right above Venmo, and is preceded by Coinbase.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ripple | 85% |
| Bitfury Group | 83% |
| PayPal | 79% |
| Block | 76% |
| Coinbase | 76% |
| Blockchain | 69% |
| Venmo | 67% |
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Blockchain Product Quality
3.4/5
Blockchain has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Blockchain Product Information
Blockchain’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://blockchain.com/
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Productivity
SaaS
Quick Insights into Blockchain Product Quality
Blockchain's Product Quality score was rated highest by customers ages 26-30, and rated lowest by Male customers.
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Ranked Blockchain Product Quality the Highest
Ranked Blockchain Product Quality the Lowest
Blockchain Product Quality Score by Gender
Female customers rated Blockchain's Product Quality score 0.2 stars higher than Male customers.
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Male
2.6/5
Female
2.8/5
Blockchain Product Quality Score by Age
Blockchain's Product Quality score was rated 3 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3 | 26-30 | 3 |
Blockchain Product Quality Score by Usage
Blockchain's Product Quality score was rated 1.5 stars by customers who have used Blockchain's products/services for Less than 1 Year.
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Blockchain Product Quality vs. Competitors
Compared to its competitors, Blockchain's Product Quality score is rated right above Bitfury Group, and is preceded by PayPal.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ripple | 4.2/5 |
| Block | 3.6/5 |
| Coinbase | 3.6/5 |
| PayPal | 3.5/5 |
| Blockchain | 3.4/5 |
| Bitfury Group | 3.3/5 |
| Venmo | 1.8/5 |
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Blockchain Pricing
Blockchain ROI & Value For Money
3.4/5
Blockchain has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Blockchain ROI
Blockchain's ROI score was rated highest by customers ages 26-30, and rated lowest by Male customers.
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Ranked Blockchain ROI the Highest
Ranked Blockchain ROI the Lowest
Blockchain ROI Score by Gender
Female customers rated Blockchain's ROI score 0.5 stars higher than Male customers.
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Male
2.8/5
Female
3.3/5
Blockchain ROI Score by Age
Blockchain's ROI score was rated 3.4 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.4 | 26-30 | 3.4 |
Blockchain ROI Score by Usage
Blockchain's ROI score was rated 1.5 stars by customers who have used Blockchain's products/services for Less than 1 Year.
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Blockchain Pricing vs. Competitors
Compared to its competitors, Blockchain's ROI score is rated right above PayPal, and is preceded by Coinbase.
| COMPANY | Pricing Score | |
|---|---|---|
| Ripple | 4/5 |
| Block | 3.6/5 |
| Coinbase | 3.4/5 |
| Blockchain | 3.4/5 |
| PayPal | 3.4/5 |
| Bitfury Group | 3.3/5 |
| Venmo | 1.8/5 |
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Blockchain Customer Satisfaction (CSAT)
Blockchain Customer Satisfaction (CSAT) Score
54 / 100
Blockchain has an overall Customer Satisfaction score of 54 rated by its users and customers.
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Very Satisfied
28%
Satisfied
26%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
6%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Blockchain Customer Satisfaction
Blockchain's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Female customers.
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Ranked Blockchain Customer Satisfaction the Highest
Ranked Blockchain Customer Satisfaction the Lowest
Blockchain Customer Satisfaction Score by Gender
Male customers rated Blockchain's Customer Satisfaction score 44 points higher than Female customers.
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60 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
16 / 100
FemaleVery Satisfied | 16% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 17% | |
Very Dissatisfied | 17% |
Blockchain Customer Satisfaction Score by Age
Blockchain's Customer Satisfaction score was rated 60 points by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 60% |
Blockchain Customer Satisfaction Score by Usage
Blockchain's Customer Satisfaction score was rated 0 points by customers who have used Blockchain's products/services for Less than 1 Year.
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Blockchain Customer Satisfaction vs. Competitors
Compared to its competitors, Blockchain's Customer Satisfaction score is rated right above Venmo, and is preceded by Block.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ripple | 84% |
| Bitfury Group | 67% |
| Coinbase | 66% |
| PayPal | 64% |
| Block | 63% |
| Blockchain | 54% |
| Venmo | 24% |
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Blockchain Customer Service
3.4/5
Blockchain has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Blockchain's Customer Service
Address
Miami, FL
Website
http://blockchain.com/
Phone Number
85223575452
Quick Insights into Blockchain Customer Service
Blockchain's Customer Service score was rated highest by customers ages 26-30, and rated lowest by Male customers.
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Ranked Blockchain Customer Service the Highest
Ranked Blockchain Customer Service the Lowest
Blockchain Customer Service Score by Gender
Female customers rated Blockchain's Customer Service score 0.1 stars higher than Male customers.
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Male
2.9/5
Female
3/5
Blockchain Customer Service Score by Age
Blockchain's Customer Service score was rated 3.4 stars by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.4 | 26-30 | 3.4 |
Blockchain Customer Service Score by Usage
Blockchain's Customer Service score was rated 1.5 stars by customers who have used Blockchain's products/services for Less than 1 Year.
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Blockchain Customer Service vs. Competitors
Compared to its competitors, Blockchain's Customer Service score is rated right above Coinbase, and is preceded by Block.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ripple | 4.2/5 |
| Block | 3.4/5 |
| Blockchain | 3.4/5 |
| Coinbase | 3.4/5 |
| Bitfury Group | 3.3/5 |
| PayPal | 3.3/5 |
| Venmo | 1.6/5 |
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Blockchain as an Employer
4.1/5
Blockchain has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Blockchain scored a 5 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Blockchain would recommend the brand to a friend. ENPS measures how likely Blockchain employees would recommend working at Blockchain to a friend.
Net Promoter Score
5
NPS Score
| 49% | Promoters |
|---|---|
| 7% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 53% | Promoters |
|---|---|
| 19% | Passive |
| 28% | Detractors |
