-100
NPS
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Dwolla
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About Dwolla's Brand
Dwolla, Inc. is a fintech company powering innovations with sophisticated account-to-account payment solutions. Dwolla’s robust platform, low-code API and partnership ecosystem simplify the complex process of integrating with the various payment networks to create a single end-to-end solution. Integrating Dwolla’s modern payment technology gives a business the ability to program payments in real-time, on the same day or to a debit card 24/7. With minimal development, start-ups to Fortune 500 companies can gain efficiency, flexibility and improved cash flow by working with Dwolla. Among its major competitors, Dwolla is ranked in 8th place for NPS while Authorize.Net is 1st, and Stripe is 2nd.Their current valuation is $115.00M
Dwolla Ranking
- #4 / 4 of its competitors
Dwolla NPS
Dwolla's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Dwolla's customers would recommend using the product based on a scale of -100 to 100.
Dwolla Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Dwolla NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
How Other Brands Compare
Dwolla is ranked #4 for NPS among its competitors. Stripe and Adyen come in first and second, with PayPal coming in at third. Among those competitors, it is the lowest valued company behind PayPal.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dwolla as an Employer
2.9/5
Dwolla has a 2.9/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Dwolla scored a -100 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Dwolla would recommend the brand to a friend. ENPS measures how likely Dwolla employees would recommend working at Dwolla to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 37% | Promoters |
|---|---|
| 38% | Passive |
| 25% | Detractors |
