-62
NPS
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MRINetwork
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About MRINetwork's Brand
"Mrinetwork is a management consultancy firm that provides contract staffing, executive search, talent solutions and recruitment services." Among its major competitors, MRINetwork is ranked in 3rd place for NPS while Robert Half is 1st, and PrincetonOne is 2nd.
Brand at a Glance
65%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
2.6/5
Customer Service
MRINetwork Ranking
- #3 / 4 of its competitors
MRINetwork NPS
MRINetwork's Net Promoter Score (NPS) is a -62 with 15% Promoters, 8% Passives, and 77% Detractors. Net Promoter Score tracks whether MRINetwork's customers would recommend using the product based on a scale of -100 to 100.
MRINetwork Overall NPS
| 15% | Promoters |
|---|---|
| 8% | Passives |
| 77% | Detractors |
MRINetwork NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -100 | Nov 2023 | -100 |
Dec 2023 -50 | Dec 2023 | -50 |
Jan 2024 -75 | Jan 2024 | -75 |
Feb 2024 -70 | Feb 2024 | -70 |
Mar 2024 -62 | Mar 2024 | -62 |
How Other Brands Compare
MRINetwork is ranked third for NPS among its competitors. Robert Half and PrincetonOne come in first and second, with Patina Solutions coming in at #4.
MRINetwork |  Robert Half |  PrincetonOne |  Patina Solutions | |
| Global Ranking | #- | #695 | #- | #- |
| NPS | -62 | 15 | -34 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $8.98B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MRINetwork NPS vs. Competitors
Compared to its competitors, MRINetwork's NPS is rated right below PrincetonOne.
| COMPANY | NPS Score | |
|---|---|---|
| Robert Half | 15 |
| PrincetonOne | -34 |
| MRINetwork | -62 |
MRINetwork Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of MRINetwork users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MRINetwork Customer Loyalty vs. Competitors
Compared to its competitors, MRINetwork's Customer Loyalty score is rated right below Robert Half.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| PrincetonOne | 68% |
| Robert Half | 67% |
| MRINetwork | 65% |
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MRINetwork Product Quality
2.7/5
MRINetwork has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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MRINetwork Product Information
MRINetwork’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://mrinetwork.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
MRINetwork Product Quality vs. Competitors
Compared to its competitors, MRINetwork's Product Quality score is rated right above PrincetonOne, and is preceded by Robert Half.
| COMPANY | Product Quality Score | |
|---|---|---|
| Robert Half | 3/5 |
| MRINetwork | 2.7/5 |
| PrincetonOne | 2.6/5 |
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MRINetwork Pricing
MRINetwork ROI & Value For Money
2.5/5
MRINetwork has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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MRINetwork Pricing vs. Competitors
Compared to its competitors, MRINetwork's ROI score is rated right below PrincetonOne.
| COMPANY | Pricing Score | |
|---|---|---|
| Robert Half | 3.1/5 |
| PrincetonOne | 2.7/5 |
| MRINetwork | 2.5/5 |
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MRINetwork Customer Satisfaction (CSAT)
MRINetwork Customer Satisfaction (CSAT) Score
50 / 100
MRINetwork has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MRINetwork Customer Satisfaction vs. Competitors
Compared to its competitors, MRINetwork's Customer Satisfaction score is rated right below Robert Half.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| PrincetonOne | 100% |
| Robert Half | 53% |
| MRINetwork | 50% |
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MRINetwork Customer Service
2.6/5
MRINetwork has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About MRINetwork's Customer Service
Address
Philadelphia, PA
Website
http://mrinetwork.com/
MRINetwork Customer Service vs. Competitors
Compared to its competitors, MRINetwork's Customer Service score is rated right below PrincetonOne.
| COMPANY | Customer Service Score | |
|---|---|---|
| Robert Half | 3.2/5 |
| PrincetonOne | 2.7/5 |
| MRINetwork | 2.6/5 |
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Consumer vs. Employees
MRINetwork scored a -62 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of MRINetwork would recommend the brand to a friend. ENPS measures how likely MRINetwork employees would recommend working at MRINetwork to a friend.
Net Promoter Score
-62
NPS Score
| 15% | Promoters |
|---|---|
| 8% | Passive |
| 77% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
