100
NPS
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Msp
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About Msp's Brand
Among its major competitors, Msp is ranked in 1st place for NPS while GoTo is 2nd, and Bomgar is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Msp Ranking
- #1 / 4 of its competitors
Msp NPS
Msp's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Msp's customers would recommend using the product based on a scale of -100 to 100.
Msp Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Msp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
How Other Brands Compare
Msp is ranked first for NPS among its competitors. GoTo and Bomgar come in second and third, with VMS coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Msp Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Msp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Msp Customer Loyalty vs. Competitors
Compared to its competitors, Msp's Customer Loyalty score is rated right above Bomgar.
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Msp Product Quality
5/5
Msp has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Msp Product Information
Msp’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Msp Product Quality vs. Competitors
Compared to its competitors, Msp's Product Quality score is rated right above GoTo.
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Msp Pricing
Msp ROI & Value For Money
5/5
Msp has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Msp Pricing vs. Competitors
Compared to its competitors, Msp's ROI score is rated right above GoTo.
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Msp Customer Satisfaction (CSAT)
Msp Customer Satisfaction (CSAT) Score
100 / 100
Msp has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Msp Customer Satisfaction vs. Competitors
Compared to its competitors, Msp's Customer Satisfaction score is rated right above GoTo.
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Msp Customer Service
5/5
Msp has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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Msp Customer Service vs. Competitors
Compared to its competitors, Msp's Customer Service score is rated right above GoTo.
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Msp as an Employer
2.9/5
Msp has a 2.9/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Msp scored a 100 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Msp would recommend the brand to a friend. ENPS measures how likely Msp employees would recommend working at Msp to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 48% | Promoters |
|---|---|
| 18% | Passive |
| 34% | Detractors |
