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NPS
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Mu Sigma Inc.
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About Mu Sigma Inc. Brand
Among its major competitors, Mu Sigma Inc. is ranked in 4th place for NPS while InMobi is 1st, and McKinsey & Company is 2nd.Their current valuation is $103.38B
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Mu Sigma Inc. Ranking
- #3 / 4 of its competitors
Mu Sigma Inc. NPS
Mu Sigma Inc.'s Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Mu Sigma Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Mu Sigma Inc. Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Mu Sigma Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 100 | Aug 2023 | 100 |
May 2024 0 | May 2024 | 0 |
How Other Brands Compare
Mu Sigma Inc. is ranked third for NPS among its competitors. McKinsey & Company and ZS come in first and second, with AbsolutData coming in at #4. Among those competitors, it is the most valued company.
Mu Sigma Inc. |  McKinsey & Company |  ZS |  AbsolutData | |
| Global Ranking | #- | #400 | #871 | #- |
| NPS | 0 | 20 | 18 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $103.38B | $244.24M | $23.89B | $60.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mu Sigma Inc. NPS vs. Competitors
Compared to its competitors, Mu Sigma Inc.'s NPS is rated right above AbsolutData, and is preceded by ZS .
| COMPANY | NPS Score | |
|---|---|---|
 | InMobi | 32 |
| McKinsey & Company | 20 |
| ZS | 18 |
| Mu Sigma Inc. | 0 |
| AbsolutData | N/A |
Mu Sigma Inc. Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Mu Sigma Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Mu Sigma Inc. Customer Loyalty vs. Competitors
Compared to its competitors, Mu Sigma Inc.'s Customer Loyalty score is rated right above AbsolutData, and is preceded by McKinsey & Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| InMobi | 81% |
| ZS | 79% |
| McKinsey & Company | 74% |
| Mu Sigma Inc. | 55% |
| AbsolutData | N/A |
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Mu Sigma Inc. Product Quality
3.7/5
Mu Sigma Inc. has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Mu Sigma Inc. Product Information
Mu Sigma Inc.’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.mu-sigma.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Management Consulting
Information Technology & Services
Mu Sigma Inc. Product Quality vs. Competitors
Compared to its competitors, Mu Sigma Inc.'s Product Quality score is rated right above ZS , and is preceded by InMobi.
| COMPANY | Product Quality Score | |
|---|---|---|
| McKinsey & Company | 4/5 |
| InMobi | 3.8/5 |
| Mu Sigma Inc. | 3.7/5 |
| ZS | 3.5/5 |
| AbsolutData | N/A |
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Mu Sigma Inc. Pricing
Mu Sigma Inc. ROI & Value For Money
4.5/5
Mu Sigma Inc. has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Mu Sigma Inc. Pricing vs. Competitors
Compared to its competitors, Mu Sigma Inc.'s ROI score is rated right above InMobi.
| COMPANY | Pricing Score | |
|---|---|---|
| Mu Sigma Inc. | 4.5/5 |
| InMobi | 4/5 |
| McKinsey & Company | 3.8/5 |
| ZS | 3.7/5 |
| AbsolutData | N/A |
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Mu Sigma Inc. Customer Satisfaction (CSAT)
Mu Sigma Inc. Customer Satisfaction (CSAT) Score
50 / 100
Mu Sigma Inc. has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mu Sigma Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, Mu Sigma Inc.'s Customer Satisfaction score is rated right above AbsolutData, and is preceded by ZS .
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| McKinsey & Company | 78% |
| InMobi | 77% |
| ZS | 66% |
| Mu Sigma Inc. | 50% |
| AbsolutData | 0% |
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Mu Sigma Inc. Customer Service
4.5/5
Mu Sigma Inc. has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Mu Sigma Inc.'s Customer Service
Website
http://www.mu-sigma.com
Mu Sigma Inc. Customer Service vs. Competitors
Compared to its competitors, Mu Sigma Inc.'s Customer Service score is rated right above InMobi.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mu Sigma Inc. | 4.5/5 |
| InMobi | 4.1/5 |
| McKinsey & Company | 3.9/5 |
| ZS | 3.7/5 |
| AbsolutData | N/A |
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Mu Sigma Inc. as an Employer
2.4/5
Mu Sigma Inc. has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Mu Sigma Inc. scored a 0 for Net Promoter Score and a -78 for Employee Net Promoter Score. NPS gauges how likely a customer of Mu Sigma Inc. would recommend the brand to a friend. ENPS measures how likely Mu Sigma Inc. employees would recommend working at Mu Sigma Inc. to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-78
eNPS Score
| 11% | Promoters |
|---|---|
| 0% | Passive |
| 89% | Detractors |
